Dealing with difficult communities

A case study of engagement for the Southern

Moreton Bay ntegrated Local transport Plan
8ernard PousLon
CommunlLy LngagemenL Advlsor
8edland ClLy Councll
klm rlce
CommunlLy LngagemenL Cfflcer
8edland ClLy Councll
here are the SMB?
%he back story
%he Southern Moreton Bay slands
History
Challenges
%he legacy of challenging experiences
Lack of trust between Council and the community
Community engagement at Council
Local %ransport Planning
Framework
%ransport is central all SMB
activities
SMB L%P
Place
Project
Social infrastructure
study
SMB
PLUS
(land use)
SMB Sport
& Rec
Ped & cycle
strategy
Economic strategy
aining commitment - internal
Over time
increased:
Success
Capacity
OrganisationaI
interest
8us|ness un|t
dr|vers
Commun|ty
engagement
p|an evo|ves
Vers|on 1
5lqoeJ by
Ctoop moooqet
Vers|on 2
5lqoeJ by
Ceo moooqet
8ulld case for
consulLaLlon
Advlse on sLudy
procuremenL
SupporL growLh
ln capaclLy
8ullds awareness
aL hlgher levels
Commun|ty
engagement ro|e
Managlng sLrong
communlLy lnLeresL
Seelng beneflLs
lnlLlaLe sLudles Lo
flnd ouL more
Cfflcer wlLh
lncreased capaclLy
drlves pro[ecL
Success breeds
success CLC
supporLs progress
Vers|on 3
5lqoeJ by
Ceo moooqet
Vers|on 4
5lqoeJ by
Ceo moooqet
aining commitment - external
Addressing lack of trust by community in Council
Lots of contact and visibility
As face of Council
Close loop on previous planning
Address other issues
Qs who do we talk to how and what issues
Allow venting
Build trust
Activate grapevine
Creating a community engagement plan
aining agreement between internal and external
stakeholders on:
ssues
negotiables
Stakeholders, government, community and corporate
hat is know and not known
How this plan should be developed
terative process
Ongoing discussion with all stakeholders through the project
(internal) project working group
SMB Forum transport advisory committee as external reference
group
Ongoing plan with multiple doors
Filling knowledge gaps
ater transport route study
Mobility study
SocialData mobility
study
High participation rate
Broad scope
Rigorous study
CLE ISL SPEOUT
SLage Area
Closed
Welcome
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1ea and coffee
Booth 1
Vision
Booth 2
Translink
Booth 3
Priorities
Booth 4
Future
B
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5
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SMB nt egrat ed Local %ransport Pl an
SPEAKOU%
Have your say on
l ocal t ransport
Community and stakeholder discussion
paper
Capacity building tool
Used independent
data
Had prompting
questions throughout
the document + a
response booklet
Produced in hard copy
and distributed to key
island locations
online
#USSELL ISL OPE
HOUSE
ncluding emerging issues einam Crk
Social Economic mpact Study
Evolution of event design
By document
Context, issues, solutions
People and Life on the slands
etting around the islands
%ransport on the mainland
Crossing the water
STEHOLE# WO#SHOP
%he wash up
Starting point
Plan to be arms length analysis of existing information
Council and community mistrust
Final result
Plan packed with community generated ideas
ood research
ood buy in
Council has:
maintained feedback loop throughout
kept promises made
resourced the engagement sufficiently
provided senior level support and participation
A lot of the heat around this planning has been dissipated