Models for a dlsabled people's user

led organlsaLlon
AdapLed by Lhe SLrengLhenlng uuLCs
rogramme from work orlglnally
underLaken by llona 8alrd AssoclaLes
-oLe on Lhls presenLaLlon
1hls presenLaLlon was creaLed as parL of Lhe developmenL of a
ulsabled eople's userLed CrganlsaLlon ln Packney
Slnce lL conLalns a range of useful lnformaLlon on one way ln whlch a
uuLC was developed lL has been adapLed for Lhe purposes of Lhe
SLrengLhenlng uuLCs rogramme ln order Lo share learnlng
approprlaLely
1hanks Lo PealLh and CommunlLy Servlces ulrecLoraLe London
8orough of Packney / llona 8alrd AssoclaLes for allowlng us Lo use an
adapLaLlon of Lhls presenLaLlon wwwflonabalrdassoclaLescom
lurLher lnformaLlon abouL Lhe SLrengLhenlng uuLCs rogramme ls
avallable here hLLp//odldwpgovuk/dpuloprogramme and
wwwfacebookcom/dpulos
2
JhaL models should do
W Lnhance lndependenL llvlng
rovlde cholce and access Lo servlces for dlsabled and older people
rovlde new servlces/supporL dlsabled and older people say Lhey wanL
rovlde new ways of dolng Lhlngs LhaL dlsabled and older people wanL
W uL dlsabled and older people more ln conLrol
SupporL Lhe soclal model of dlsablllLy
8e an approprlaLe userled organlsaLlonal model for an area
users are lnvolved ln whaL servlces should look llke and how servlces are
dellvered
W 8e flnanclally susLalnable
8e fundable ln Lhe shorL Lerm
1ake lnLo accounL fuLure needs
W lncreased numbers of older people and dlsabled people ln Lhe 8orough
W JlLh more supporL needs
W SupporL new ways of assessmenL and fundlng personallsed budgeLs
8e robusL enough Lo geL fundlng from a varleLy of sources ln Lhe longer Lerm
3
JhaL ls a dlsabled people's userled
organlsaLlon?
W A dlsabled people's
userled organlsaLlon ls
an organlsaLlon LhaL ls
led and conLrolled by
dlsabled people
W -aLlonal CenLre for lndependenL
Llvlng membershlp crlLerla
W CrganlsaLlons Lo have a mlnlmum
of 73 conLrolllng lnLeresL by
local dlsabled people A-u
W A consLlLuLlonal and/or
operaLlonal commlLmenL Lo aL
leasL Lwo of Lhe followlng
lndependenL Llvlng
ulrecL aymenLs/lndlvldual
8udgeLs
Soclal Model of ulsablllLy
SupporL of/for ersonal
AsslsLance users
29/11/2011 20 SepLember 2011 workshop 4
JhaL ls a CenLre for lndependenL Llvlng?
W Crlglnal concepL developed ln Lhe uS
grass rooLs organlsaLlons run and conLrolled by dlsabled people 1hey
alm Lo represenL Lhe vlews of dlsabled people and Lo provlde servlces
LhaL supporL lndependenL llvlng so LhaL people can fully parLlclpaLe ln
socleLy
W SupporLlng Lhe move Lo personallsaLlon (2003)
1o asslsL dlsabled people and oLher supporL servlce users Lo Lake over Lhe
managemenL and dellvery of Lhelr healLh and soclal care servlces uslng dlrecL
paymenLs
W CenLres for lndependenL llvlng
do noL have a common sLrucLure or even a sLandard seL of servlces
Lhey reflecL local needs
1hey may need Lo adapL Lo currenL soclal and economlc challenges
29/11/2011 20 SepLember 2011 workshop 3
;uesLlons Lo conslder abouL servlces
and user needs
W JhaL vCS servlces are currenLly dellvered by
adulL soclal care spend?
W JhaL do users Lhlnk abouL currenL and fuLure
servlces?
W JhaL servlces could be dellvered by a uuLC
ln Lhe fuLure?
29/11/2011 20 SepLember 2011 workshop 6
oLenLlal reach of uuLC servlces
-Spec|a||st
d|sab|||ty
expert|se
-User
|nvo|vement
opportun|t|es
-Serv|ces
support|ng
|ndependent
||v|ng
-Access to
emp|oyment
1ralnlng
Jork experlence
Mlcro enLerprlse
Soclal enLerprlse
ulrecL paymenLs
supporL
PealLh wellbelng
Pouslng supporL
1ransporL
moblllLy
ulsablllLy equallLy
Access audlLs
Accesslble advlce
lnformaLlon
ConsulLaLlon channel
lnfo on llved experlence
Self advocacy
volunLeerlng and
1lmebanklng
eer supporL and
counselllng
29/11/2011 20 SepLember 2011 workshop 7
Servlces
W ulsabled and older people
wanL Lo have economlcally
advanLageous acLlvlLles and
engage ln Lhe workforce
W oLenLlal servlces
1ralnlng volunLeerlng and
oLher experlences LhaL wlll
lmprove prospecLs for geLLlng a
[ob
8eLLer supporL for worklng
dlsabled people
erson budgeLs wlll provlde
opporLunlLles for mlcto
eotetptlse for Packney
resldenLs lncludlng dlsabled
and older people and Lhelr
communlLles
Are Lhere opporLunlLles for
soclol eotetptlses run by
dlsabled people and for
dlsabled soclal enLrepreneurs?
-Access to
emp|oyment
1ralnlng
Jork experlence
Mlcro enLerprlse
Soclal enLerprlse
29/11/2011 20 SepLember 2011 workshop 8
Servlces
W ulsabled and older people
wanL Lo make cholces abouL
how Lhey llve have
meanlngful acLlvlLles and
engage ln Lhe communlLy
W oLenLlal servlces
eer supporL for personal
budgeLs and personal
plannlng
Self advocacy servlces
More and more varled
opporLunlLles for dlsabled
and older people Lo glve Lhelr
Llme ln a way LhaL Lhey wanL
LhaL ls rewardlng for Lhem
uevelop volunLeer/ Llmebank
dellvered servlces Lo supporL
household duLles/mlnor
problems/befrlendlng?
-User
|nvo|vement
Self advocacy
volunLeerlng and
1lmebanklng
eer supporL and
counselllng
29/11/2011 20 SepLember 2011 workshop 9
Servlces
W ulsabled led supporL for dlrecL
paymenLs
W Many older and dlsabled
people ln Packney wlll noL be
ellglble for a personal budgeL
buL sLlll need help ln llvlng
lndependenLly
W ulrecL paymenLs supporL
8rokerage
eer supporL for personal
budgeLs and personal plannlng
W CLher supporL
MoblllLy shop ln Packney
1ralnlng for sLaff worklng wlLh
dlsabled and older people
arLnershlp worklng wlLh oLher
vCS organlsaLlons Lo dellver
more servlces supporLlng
healLh and wellbelng
(parLlcularly menLal healLh)
arLnershlp worklng Lo provlde
more flexlble LransporL opLlons
-ndependent
||v|ng serv|ces
PealLh Jellbelng
1ransporL MoblllLy
Pouslng supporL
ulrecL paymenLs
supporL
29/11/2011 20 SepLember 2011 workshop 10
Servlces
W ulsabled and older people wanL a
more lnfluenLlal volce ln Packney
W 1hey wanL a seamless servlce
across agencles and more
accesslble lnformaLlon and
guldance
W oLenLlal servlces
Accesslble 8esource CenLre 'one
sLop shop' for up Lo daLe
lnformaLlon on all servlces
(sLaLuLory and volunLary)
supporLlng lndependenL llvlng for
users and workers
'Accesslble for all' lnformaLlon and
guldance (formaLs languages
ouLreach physlcal access)
A case approach Lo querles across
vCS agencles offerlng lAC
Consumer/user feedback/servlce
raLlng servlce Lo servlce provlders
and sLaLuLory bodles on Lhe needs
of dlsabled and older people
1ralnlng and audlLs for sLaLuLory
bodles and servlce provlders
Access offlcer
-9eer expert|se
ulsablllLy equallLy
Access audlLs
Accesslble advlce
lnformaLlon
ConsulLaLlon channel
lnfo on llved experlence
29/11/2011 20 SepLember 2011 workshop 11
Models for lndependenL llvlng servlces
- Sole/lead
organlsaLlon
worklng
- user
lnvolvemenL
- arLnershlp
worklng for
vCS
- user
vehlcles
Soclal enLerprlse
CooperaLlve
Mlcro enLerprlse
ConsorLla
vlrLual ClL
A bulldlng
Jholly owned
subsldlary
LeadsubconLracLor
relaLlonshlps
ubllcvCS dellvery
1lmebank
'coproducLlon'
29/11/2011 20 SepLember 2011 workshop 12
1lmebanks CoproducLlon
@|me bank v|s|on and va|ues
W eople are asseLs
Lverybody has someLhlng Lo glve
W 8edeflnlng Jork
AcLlvlLles have Lo be recognlsed
rewarded and counLed as real work
W Clvlng and recelvlng
1hese are baslc bulldlng blocks of
poslLlve soclal relaLlonshlps and
healLhy communlLles
W 8ulldlng Soclal CaplLal
8elonglng Lo a muLually supporLlve
and secure soclal neLwork brlngs
more meanlng new opporLunlLles
o product|on
W 1he Lerm 'coproducLlon' ls lncreaslngly
used ln pollcy clrcles Lo descrlbe Lhe
greaLer engagemenL of 'servlce users' ln
Lhe deslgn and dellvery of servlces
parLlcularly ln soclal
W Co producLlon mechanlsms lnclude
Llme banks befrlendlng schemes
muLual supporL groups peer supporL
and volunLeerlng
W 8eneflLs of co producLlon
ueeper more durable change Lhan oLher
meLhods of publlc secLor servlce dellvery
1aps underengaged asseLs of lndlvlduals
and communlLles
A change from a hlerarchlcal dellvery
sLrucLure
29/11/2011 20 SepLember 2011 workshop 13
1lmebanklng as a model or servlce
W 'Co producLlon' models
klngs Cross 1lmebank
W PosLed by PCC1 wlLh Lwo oLher
vCS organlsaLlons Lo
W dellvers a conLracL for day
servlces for menLal healLh users l
W Camden Shares
Age uk CC1
W PosLed by Age uk 8romley
W volunLeers lnLegraLed lnLo Lhe
1lmebank Lhey also bank Llme
credlLs
W CommunlLy Pub model
SL Luke's Llme bank
W CommunlLy model
8ushey Creen Llme bank
;uesLlons
W JhaL ls Lhe value of Llme
banklng Lo dlsabled and
older people?
W JhaL should be Lhe Llme
bank communlLy/les
served?
W Should Lhere be a focus on
lnLeresL/locaLlon?
W JhaL are preferred models?
29/11/2011 20 SepLember 2011 workshop 14
Mlcro enLerprlses
W 'MlcroenLerprlses' are very small scale hlghly Lallored
buslnesses seL up Lo meeL Lhe needs of small groups of
local older or dlsabled people
W lundlng
personal budgeLs people's own money or granLs
W SLrucLures
Some are enLlrely or malnly sLaffed by volunLeers and oLhers are
owned [olnLly by people who dellver and/ or use Lhe servlce
W Cwnershlp
MuLually owned by Lhe people who recelve Lhe servlce
Can lnvolve dlsabled and older people Lhemselves dellverlng
supporL as well as recelvlng lL
MuLually owned or soclal enLerprlses of fronL llne workers
29/11/2011 20 SepLember 2011 workshop 13
osslble mlcro enLerprlse servlces
osslble mlcro enLerprlse servlces
W SupporLed Lenancles
W Small resldenLlal care homes
W uay servlces
W Meals
W SupporL Lo people llvlng ln
Lhelr own homes
W ShorL breaks
W 8efrlendlng
W Luncheon clubs
W urop ln cenLres
W Servlces whlch lnvolve
LransporL
;uesLlons
W Should dlsabledled
mlcro enLerprlses be
supporLed and
developed?
W Should mlcro
enLerprlse servlces be
parL of a uuLC?
29/11/2011 20 SepLember 2011 workshop 16
Jorklng LogeLher opLlons
LssenLlal for A- collaboraLlon
ommon va|ues
Iocus on better outcomes for users
L|ght touch co||aborat|on
Some sharlng of 'back offlce' sysLems pro[ecL
servlce dellvery common recrulLmenL Lralnlng of
pro[ecL sLaff [olnL fundralslng blds for pro[ecL
Iorma| partnersh|p work|ng
ConLracL managemenL of Lhe pro[ecL
Shared sLraLeglc plannlng
New organ|sat|on]merger
CrganlsaLlons prepared Lo glve up name
logo CLC and/or 1rusLees
29/11/2011 20 SepLember 2011 workshop 17
oLenLlal sLrucLures for uuLCs
1 A federaLlon of exlsLlng organlsaLlons
operaLlng Lhrough an organlsaLlonal
whlch Lhey manage
2 A new or exlsLlng uuLC dellverlng servlces
wlLh parLner organlsaLlons ln Lhe area
3 A vlrLual model
29/11/2011 20 SepLember 2011 workshop 18