Deepti Singh

Communication
Skills
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Communication is a series of
experience of
Hearing
Smell
Seeing
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1ouch
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Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.
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Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior
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ost Common Ways to Communicate
$peaking
Writing
VisuaI
Image
Body
Language
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%ypes of Communication
n the basis of organization reIationship
ormal
nformal
n the basis of FIow
'ertical
Crosswise/Diagonal
Horizontal
n the basis of Expression
ral
Written
Gesture
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arriers to Communication
$emantic Barriers
Emotional r Psychological Barriers
rganizational Barriers
Barriers in $uperiors
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Semantic arriers
$ymbols with different meaning
Badly expressed message
aulty translation
Unclarified assumption
$pecialist's language
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motional Or Psychological arriers
Premature evolution
nattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
ailure to communicate
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Organization arriers
rganizational policy
rganization rules & regulation
$tatus relation
Complexity in organization
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Personal arriers
Barriers in $uperior
ttitude of $uperior
ear of challenge of authority
Lack of time
Lack of awareness
Barriers in $ubordinates
Unwillingness to communicate
Lack of proper incentive
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Communication Process
SENDER RECEIVER
Feedback
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Communication is the process of sending and receiving
information among people.
Noise
&se of
channeI to
transmit
the
message
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Communication code scheme
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Communication Involves %hree
Components
VerbaI Messages - the words we choose
!araverbaI Messages - how we say the
words
onverbaI Messages - our body language
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$end Clear, Concise Messages
Receive and Correctly Understand Messages
$ent to Us
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ffective Verbal essages
re brief, succinct, and organized
re free of jargon
Do not create resistance in the listener
SIG SSAGS
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onverbal essages
onverbal messages are the primary way that
we communicate emotions
FaciaI Expression
!ostures and Gestures
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Paraverbal essages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.
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#CIVIG SSAGS
Listening
Requires concentration and energy
Involves a psychological connection with the
speaker
Includes a desire and willingness to try and
see things from another's perspective
Requires that we suspend judgment and
evaluation
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4nverbal
Giving full physical attention to the speaker;
Being aware of the speaker's nonverbal
messages;
'erbal
Paying attention to the words and feelings
that are being expressed
ey Listening Skills
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What makes a good communicator?
Clarity
ntegrity Timing
dequacy
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ow do you develop your communication skills?
xplore the related skills
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%ips to good communication skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions
Convey one's thoughts
Practice effective communication skills
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ffective Communication . . .
t is two way.
t involves active listening.
t reflects the accountability of speaker and
listener.
t utilizes feedback.
t is free of stress.
t is clear.
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