By Benu Sehgal Vice president Operations

CAUSES:

DISRUPTION OF SYSTEM
FREAK ACCIDENT UNSATISFACTORY SERVICE DISTURBANCE IN ORDER INDECENT BEHAVIOUR

LACK

OF COMMUNICATION

HIGHHANDEDNESS
APATHETIC

BY MANAGEMEN

ATTITUDE OF MANAGEMENT
MEDIA

INTERVENTION BY LOCALS

INTERVENTION

GOOD SYSTEM MAINTAINANCE QUICK RESPONSE & REMEDIAL MEASURES

EFFICIENT & COURTEOUS SERVICE

CLEAR DISPLAY OF INSTRUCTIONS ALERT VIGIL BY THE STAFF

WATCHFUL STAFF & CONTROL ON ENTHUSIASTS

TREAT THE CAUSE AND TEND TO THE EFFECT

DEFINE CONTROL & SUPERVISING MECHANISM INFRASTRUCTURAL PREPAREDNESS

(AMBULANCE, DOCTOR, FIRST AID IN CASE OF AN ACCIDENT; TROUBLESHOOTER TEAM IN CASE OF SYSTEM FAILURE; CORRECTIVE MECHANISM IN CASE OF UNSATISFACTORY SERVICE; ADEQUATE NO. OF PERSONNEL CAPABLE TO TAKE CARE OF TROUBLE MONGERS; SUITABLE PERSONNEL TO TAKE CARE OF VICTIM/ EFFECTIVE NEUTRALIZATION OF RUMORS)

CONTD TRAINED PERSONNEL TO HANDLE MEDIA INTERVENTION FRIENDLY RELATIONS WITH THE LOCALS MATTER TO BE TAKEN TO ITS LOGICAL END NO PROTECTION TO ERRANT STAFF NO NEGOTIATION OR SETTLEMENT IN PUBLIC

MOB FURY IS INFECTIOUS. CORDON OFF THE TROUBLED AREA & ISOLATE THE TROUBLE MONGERS VIDEOGRAPH THEIR ACTIVITIES IMMEDIATELY SEEK POLICE ASSISTANCE TRAIN & EDUCATE YOUR STAFF IN MOB PSYCHOLOGY AND HUMAN BEHAVIOUR MOCK EXERCISE TO BE A REGULAR FEATURE POST-INCIDENT INTROSPECTION AND EVALUATION

MOB PSYCHOLOGY ANTICIPATION SITUATION ASSESSMENT OVERCOMING DIFFICULT SITUATION IDENTIFYING ENEMIES AND MAKING FRIENDS NEGOTIATION SKILLS

BASIC KNOWLEDGE OF RELATIVE LAWS UAC

AN AMMUSEMENT PARK IS A SOFT TARGET. COMMERCIAL INTERESTS ALWAYS SUPERSEDE SECURITY AND SAFETY ASPECTS.

ONE HAS TO LIVE WITH TERROR AND NOT IN TERROR.

RELAXED AWARENESS IS A NEED OF THE HOUR. IT IS ONE IN A LIFE TIME INCIDENT; THUS NO ROOM FOR REPENTANCE OR CORRECTION.

Sabotage: Antisocial elements Industrial unrest Terrorist attack

Infiltration: By rivals By enemy Subversion By rivals

 Disinformation: -By rivals -By NGOs -By vested interests Environment

activism:
-NGOs -Local groups

GATE CRASHING HOSTAGE TAKING AMBUSH RED HERRING

SABOTAGE
BOOBY TRAPS

INDISCRIMINATE FIRING

TOURIST SEASON

RUSH HOURS
DAYS OF NATIONAL ACHIEVEMENT DAYS OF HISTORICAL OR RELIGIOUS SIGNIFICANCE

Adequate physical security High degree discipline High degree work culture Effective intelligence/CI apparatus Effective PR Full proof system security High level of men-machinematerial security High morale of employees Perfect employee-employer

Lethargy through routine

Congested entrance
Congested disorderly surrounding Selective application of security measures

Disproportionate infrastructure: clien ratio Untrained staff Outsourcing

To ensure that no exception to a full compliance of the dos and donts of th procedure goes undetected

To detect the vulnerabilities, inexplicable procedural gaps & unusua behavior shown up by a person or syst by strict internal vigilance.

Need to know & need to be principle should be followed in letter & spirit A disgruntled employee is a thorn in flesh Security is a 24/7 job

Security is for prevention and not for post-eve enquiry A security system should be based on threat perception & risk analysis

Security system should neither be cost-effecti nor expensive merely for glamour

Periodical security audit to eliminate any chinks in the armor and to effect mid-term improvements Security is never perfect or permanent. Your security charter is your enemys prerogative

Security is a management function

The chief should regard himself as the chie of the security administration as well so tha the system operates on his delegated authority

In-house training & orientation programs ar necessary to develop a strong management culture

Security is not a necessary evil but an acquired instrument for enhancing loyalty an productivity

The corporate members should identify thei own security with the security of the

Preparedness does not mean paranoia

Genuine threats need to be assessed in proper perspective

Leave with fear, not in it Develop an alert and analytical attitude/mindset Realize a threat. Apathy, complacency or denial is fatal

Awareness does not mean heightened

Relaxed awareness is needed to avoid burn out Time-Environment-DistanceDemeanor awareness maintains security consciousness

Good anticipation and not fear psychosis is needed to be an alert and aware individual Surprise is bane

Be Prepared, Planned and Practiced

TRADE CRAFT OF INTELLIGENCE

NORMALCY IN ADVERSITY
SUPERB IMAGINATION INNOVATION INTRIGUE QUICK RESPONSE AND REFLEXES TEAM SPIRIT