Вы находитесь на странице: 1из 2

6 Sigma

Value means different things to different people, yet what we can all be sure of is that it matters. It matters to .us in our business and our personal lives. Therefore, we should constantly seek to optimise it so we can have more of it, yet this is not often displayed in many businesses. The difficulty is that many businesses do not have a good grasp of what value means to their customers in language that can be translated in a product or service offering. Without this understanding, it is a near impossible journey to continue along. However, once this understanding and translation has been gained, there are models and structures that allow you to deliver real value to your customer and hence your business. Yet in this process of striving to deliver value to your customers but sometimes it is never perfect. This means sometimes the customer experiences something from your business that they did not want this can be measured, and hence improved. In fact 6 Sigma strives to achieve a perfromance level of 3.4 errors/defects in a million opportunities. To be honest, this fine in some sectors but in others it has to be even better! Define (D) This phase defines the goals and value of the projects. Teams and champions use tools necessary to assess the magnitude of the value opportunity in a given value stream, the resources required, and a design of the problem-solving process. Measure (M) The team proceeds to the measure phase, in which members gather data on the problem. Here, they primarily use data collection tools, process mapping, pareto analysis, run charts etc. Analysis (A) Here the team examines data and process maps to characterise the nature and extent of the defect. The tools help them pinpoint the problems and define tools in priority order. Improve (I) This phase applies a powerful set of tools to eliminate defects in both quality and process velocity. Control (C) When the process has achieved the required quality level, the tools of the control phase are employed to lock in the benefits. Some of these tools include error proofing and control charting.

6 Sigma

What we see is that the more we recognise we do not live in a world of Lean or 6 Sigma but it a world of the nature of the problem determines the tool we apply then the less we act like our only tool is a hammer and every problem looks like a nail

The per million opportunities aspect of the Six Sigma metric is critical because it allows you to compare the capability of widely different processes. The sigma metric makes sure that simpler processes, which have fewer steps and fewer chances for something to go wrong are not given an advantage over more complex processes. So when you take the focus away from what happens at the backend of any process (the output, Y), and drive it to the factors that affect it at the front end (the inputs, X), the results can be rewardingly spectacular.

Вам также может понравиться