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The document outlines the schedule and activities for a 3-day exclusive training program for airline crew members. Day 1 will cover an overview of the training, pre-flight checking guidelines, receiving passengers, and adaptability. Day 2 focuses on situational awareness, decision making, attention getting skills, passenger handling, and safety equipment demonstrations. Day 3 includes language proficiency, public speaking, etiquette, body language, and personal grooming. The goal is to improve the crew members' skills in interacting with passengers during flights.
The document outlines the schedule and activities for a 3-day exclusive training program for airline crew members. Day 1 will cover an overview of the training, pre-flight checking guideline…