Prof.

Anjali Pashankar / CM / Active listening

Active Listening
Listening Is With The Mind Hearing With The Senses Listening Is Conscious. An Active Process Of Eliciting Information Ideas, Attitudes And Emotions Interpersonal, Oral Exchange

Prof. Anjali Pashankar / CM / Active listening

STAGES OF THE LISTENING PROCESS

Hearing Focusing on the message Comprehending and interpreting Remembering Analyzing and Evaluating Responding Acting

Prof. Anjali Pashankar / CM / Active listening

FALLACIES ABOUT LISTENING

Listening is not my problem! Listening and hearing are the same Good readers are good listeners Smarter people are better listeners Listening improves with age
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Prof. Anjali Pashankar / CM / Active listening

Fallacies about Listening

Learning not to listen Thinking about what we are going to say rather than listening to a speaker Talking when we should be listening Hearing what we expect to hear rather than what is actually said Not paying attention (preoccupation, prejudice, self-centeredness, stero-type) Listening skills are difficult to learn
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Prof. Anjali Pashankar / CM / Active listening

TYPES OF LISTENING
Informative Listening
Vocabulary Concentration Memory Relationship Listening Attending Supporting Empathizing Appreciative Listening Presentation Perception Previous experience

Prof. Anjali Pashankar / CM / Active listening

Discriminative Listening

Hearing Ability Awareness of Sound Structure Integration of non-verbal cues

Prof. Anjali Pashankar / CM / Active listening

BARRIERS TO ACTIVE LISTENING

Environmental barriers Physiological barriers Psychological barriers Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

Prof. Anjali Pashankar / CM / Active listening

HOW TO BE AN EFFECTIVE LISTENER

Understand the complexities of listening Prepare to listen Adjust to the situation Focus on ideas or key points Capitalize on the speed differential Organize material for learning

Prof. Anjali Pashankar / CM / Active listening

HOW TO BE AN EFFECTIVE LISTENER (CONT.)

 What You Feel about Listening ?

Want to listen Delay judgment Admit your biases Dont tune out dry subjects Accept responsibility for understanding Encourage others to talk
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Prof. Anjali Pashankar / CM / Active listening

HOW TO BE AN EFFECTIVE LISTENER (CONT.)

 What You Do about Listening ?

Establish eye contact with the speaker Take notes effectively Be a physically involved listener Avoid negative mannerisms Exercise your listening muscles Follow the Golden Rule

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SIGNAL PHRASES
Purpose of the speaker * Introduces a topic Signal phrases Today, I`d like to talk about, What I am going to discuss is If we critically examine the situation.., The most significant point is

* Develops an idea

Prof. Anjali Pashankar / CM / Active listening

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Prof. Anjali Pashankar / CM / Active listening

* Emphasises a point

I am sure you will agree with me.., I`d like to emphasise.. On the other hand., In contrast, My next point is Finally.., I`d like to sum up

* Contrasts several ideas * Shows transition of ideas * Concludes

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Prof. Anjali Pashankar / CM / Active listening

LOGICAL CONNECTORS AND TRANSITIONAL SIGNALS

Purpose of the speaker Adds a point compares contrasts Shows segmentation Logical connectors Moreover, in addition Similarly, likewise In contrast, However, Right, OK, And, Now, That`s all

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Prof. Anjali Pashankar / CM / Active listening

Exemplifies Temporal Explains

In other words, For instance Eventually, For the time being, Before Therefore, Thus

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