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The Care takers Approach

Leo Gijzel, Watersupply Manager

Content of presentation
VEI in short + experience Care taker Approach Experiences Results

Two Water Companies: Vitens and Evides


Vitens
Drinking water Sanitation Distribution network Connections Water sources Treatment works Waste water treatment Service areas Non-revenue water Staff Annual contribution to VEI 350 Mm3 47,500 km 2.3 million groundwater 100 rural/urban 5% 1,500

Evides
266 Mm3 1.2 M p.e. 12,000 km 1.0 million surface water 10 3 urban/industrial 7% 520

3 M per annum

VitensEvides International

Mission

Contribution to improvement of global water & sanitation services

Strategy

Strengthen operational & financial performance and autonomy of urban water operators -> sustainable services, also to the urban poor

Main characteristics

Broad scope Transfer of know how & expertise Capacity building Multiple year partnership Not for profit, not for loss No investments, but facilitating where possible

Vitens Evides International


Ghana:
Apparent losses Standardization of design & material use

Vietnam & Philippines:


Apparent losses Real losses Central control unit

Mozambique
Apparent losses Customer relations Standardization of design & material use

Malawi
Apparent losses Real losses Standardization of design & material use

Care Taker Approach Non Revenue Water


Apparent Losses
- Billing system - Metering - Unauthorize Consumption

Real Losses
- Leackages - Overflow Reservoirs

Care Taker Approach Real Losses management


Intervention

Network management

Care Taker Teams

Assest Management

Hand book, standards for design, materials Asset registration & validation

Central control unit (CC)

Flow distribution & pressure management

Care Taker Approach


Ownership
Responsibilities with mandate ownership lower in organization Pyramid of responsibilities

Structure of organisation

Accountability
Pyramid of responsibility = pyramid of water balance Structure of organisation = structure of network

Imbedding in organization
Day-to-day tasks, Intervention

new tasks

SOPs

Care Taker Approach


Care taker (CT):
Responsible for dedicated area, Care taker area (CTA) Role as house keeper

Distribution Supply zone


CTA CTA CTA

Supply zone
CTA CTA CTA

Temporary DMAs

Care Take Approach


Class I

Production/ transmission

Distribution
Class II
CTA 1

CTA 2

CTA 4 CTA 3

Class III

Supply zone 1

Care Take Approach


Initial care taker
Active leak detection & repair Assist in asset registration & validation Quality control of the services First contact with customers React on service calls

Develop into house keeper, responsible for:


Maintenance Small repair/replacement Registration of failures & leaks Proposals for improvements Overall NRW

GIS

Care Take Approach Needs:


Handbooks of design & material use Tools & materials care taker Workmanship Effective warehouse management

Care Taker Approach


Results:

Danang Vietnam
45% 40% 35% 30% 25% 20% 15% 10% 5% 0%
2007 2008 2009 2010 2011 2012 2013 2014 2015

45% 40% 35%

End of WOP

30% 25% 20% 15% 10% 5% 0%

Actual

National target (2015)

Care Taker Approach Davao DMA 1


40 35 30 25 20 15 10 5 0 2010 may july sept nov

Care Taker Appraoch Concluding Remarks:

Real losses is not only a technical problem Real losses management is not a project It is about refocusing management of the network Commitment and good governance are important keys

Caretakers Approach

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Questions??????????

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Thank You