Ms. Meenal Pathak (Asst. Prof.

MS. MADHURI KRISHNANI

Dabbawalas of Mumbai
The Management Guru

Dabbawalas of Mumbai
Management Guru

OVER VIEW OF MUMBAI DUBBAWALA

5000 Dabbawala 2,00,000 Dabbas Six Sigma Certified ISO 2000 Certified Most are Illiterate Lecture MBAs
No strike for 116 years Prince Charles Friend Pride Of Marathas Icon Of Hard Work A management Guru

Dabbawalas of Mumbai
Management Guru

A dabbawala also spelled as dabbawala or dabbawallah; its literally meaning ("box person"), is a person in India, most commonly found in the city of Mumbai, who is employed in a unique service industry whose primary business is collecting the freshly cooked food in lunch boxes from the residences of the office workers delivering it to their respective workplaces.

Dabbawalas of Mumbai
Management Guru

ABOUT DUBBAWALA
Mumbai dabbawala Started in - 1890 Charitable trust registered in 1956 President and secretary -

Mr. Rughunath Megde and Gangaram Talekar

Education:- 85% Illiterate Employee Strength:- 5000 No. of Dabbas:- 2,00,000 Dabbas i.e. 4,00,000 transactions every day.

Dabbawalas of Mumbai
Management Guru

ZERO % Fuel ZERO % Modern Technology ZERO% Investment ZERO% Disputes 99.9999 Performance 100% Customer satisfaction

Dabbawalas of Mumbai
Management Guru

Sigma Level 2 3 4 5 6

DPMO 308,537 66,807 6,210 (Industry Average) 233 3.4 (World class)

Cost of quality Not applicable 25-40% of sales 15-25% of sales 5-15% of sales < 1% of sales

Dabbawalas of Mumbai
Management Guru Strike for one day for ANNA HAZARE

Dabbawalas of Mumbai
Management Guru SIX SIGMA CERTIFICATION Dabbawalas got six sigma Dabbawalas were invited to collect the six sigma certificate they did not know what it is made of Gold or Bronze. Dabbawalas got ISO 9001- 2000 for Excellence in service The only think that a Error is Horror Dabbawalas work with Great efficiency without caring for any certificates.

Dabbawalas of Mumbai
Management Guru

Dabbawalas of Mumbai
Management Guru

DISCIPLINE

Wearing White Cap During business Hrs. Reporting To Duty on time Behave Properly & respect the customers Carry Identity cards.

Dabbawalas of Mumbai
Management Guru
Organizational Flowchart Of Dabbawalas

President Vice president General Secretary Treasure Director (9) Mukadaam Member (500)

13 Members

Dabbawalas of Mumbai
Management Guru

CODING SYSTEM

Dabbawalas of Mumbai
Management Guru

Dabbawalas of Mumbai
Management Guru

Achievements
Six Sigma Performance Guinness Book of World Record Record With Guinness Book of World Record Registered with Ripley's believe it or not. Received ISO 9001 : 2000 Certificate Fie Foundation Award s 2007 One Among Top 50 Indians One Among most 10 favorite things in Mumbai along with Wada Pav

Dabbawalas of Mumbai