CONTRIBUTION OF JOSEPH M.

JURAN TO QUALITY MANAGEMENT

INTRODUCTION OF JOSEPH M.JURAN

y He is a man of action, science, business, industry,

government Administration, consultant and more especially an academician. y DR. Joseph holds degrees in Engineering and law. y He has been awarded over thirty medals , fellowships ,honorary memberships by professional associations.

y Dr. Juran is a recipient of SECOND ORDER OF y y y y y

SCARED TREASURE QUALITY CONTROL HANDBOOK(1951) MANAGERIAL BREAKTHROUGH(1964) PLANNING FOR QUALITY(1988) UPPER MANAGEMENT AND QUALITY(1988) JURAN ON LEADERSHIP FOR QUALITY(1989)

CONTRIBUTION OF JURAN ON QUALITY

y JURAN SAYS QUALITY DOES NOT HAPPEN BY

ACCIDENT , IT HAS TO BE PLANNED y Juran defines quality as Fitness for use .Quality is customer satisfaction .Fitness and customers satisfaction is achieved through: y Product features : y Freedom from deficiencies :

MANAGING QUALITY
y MANAGEMENT FOR QUALITY REFERS TO

IDENTIFICATION, PLANNING,ORGANISING, DIRECTING AND CONTROLLING THE ACTIVITIES REQUIRED TO ASSURE AND ATTAINMENT OF QUALITY OBJECTIVES.

QUALITY TRIOLOGY
y QUALITY PLANNING y QUALITY CONTROL y QUALITY IMPROVEMENT

QUALITY PLANNING CONSISTS OF :

y Establishment of quality goals. y Identification of customers y Discovery of customers needs through marketing

research: a) Development of product features. b) Development of process features. c) Establishment of process controls.

QUALITY CONTROL
y QUALITY CONTROL IS THE PROCESS OF FINDING

OUT AND NOT PERMITTING NEGETIVE VARIATION, AT THE POINT OF ITS OCCURRENCE, TO TAKE PLACE SO THAT OBJECTIVES IS ACHIEVED.

PROCESS IMPROVEMENT
y IT BEGINS WITH THE ESTABLISHMENT OF AN

y y y y

EFFECTIVE INFRASTRUCTURE SUCH AS QUALITY COUNCIL QUALITY IMPROVEMENT PROCESS CONSISTS OF FOLLOWING STAGES: a) Prove the need . b) Project identification. c) Organisation of team for each project.

y d) Corrective action y e) Manage resistance to change. y f) Control the improved quality: y a)SQP y b) CQP

PROVE THE NEED OF QUALITY IMPROVEMENT

y The need of quality improvement should be felt,

identified and proved in a convincing manner in a language usually understood by the top management.

EFFECTIVE APPOACH TO QUALITY IMPROVEMENT.

y A) IDENTIFY THE PROJECT. y B) ORGANISATIONAL ARRANGEMENTS. y C) IN- DEPTH DIAGNOSIS.

PROBLEMS IN QUALITY IMPROVEMENT

y (1) WORKERS

CONTROLLED DEFECTS. y (a) Inadvertent errors: y (b) Errors emanating from lack of knowledge: y (c) Deliberate Errors:

CORRECTIVES
y The selection of correctives is a BREAKTHROUGH y y y y y

.IT INCLUDES: a) Quality improvement. b) Prevention of defects. c) Waste reduction. d) Cost reduction. e) Greater customer satisfaction.

STEPS IN QUALITY IMPROVEMENT

y A) Build Awareness. y B) Set goals. y C) Provide training. y D) Undertake projects to solve problem. y E) Report progress. y F) Communicate. y G) Hold the gain by providing control.

THANKS