Course 6293A

Troubleshooting and Supporting Windows 7 in the Enterprise

Welcome!
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Introduction
Name Company affiliation Title/function Job responsibility EDST/Desktop support experience Windows 7 Client and Windows Server 2008 experience Your expectations for the course

Course Material
Course Handbook Course Companion Content on the http://www.microsoft.com/ learning/companionmoc Website

A succinct classroom learning guide that provides critical technical information to optimize your in-class learning experience.

Searchable, easy-to-navigate digital content with integrated premium on-line resources designed to supplement the Course Handbook. Student Course files required for the labs and demonstrations.

Module Content Labs Module Reviews and Takeaways Lab Answer Keys

Supplemental Course Content Student Course Files

http://www.microsoft.com/learning/

How to Use the Course Material

Course Handbook Course Companion Content on the http://www.microsoft.com/ learning/companionmoc Website

Use the handbook content as the

Use the Companion Content as your

primary resource for reference during the class.

Use the troubleshooting tips and best

extended learning resource on the job.

practices in the Module Reviews and Takeaways section as on-the-job references.

http://www.microsoft.com/learning/

Facilities
Class hours Building hours Parking Restrooms Meals Phones Messages Smoking Recycling

Microsoft Learning

Course 6420A: Fundamentals of Windows Server 2008 Course 6292A: Installing and Configuring Windows 7 Client Course 6293A: Troubleshooting and Supporting Windows 7 in the Enterprise

http://www.microsoft.com/learning/

Microsoft Certification Program

Exam number and title

70-685: Pro: Windows 7, Enterprise Desktop Support Technician

Core exam for the following track

Elective exam for the following track

Microsoft Certified IT Professional (MCITP): N/A Enterprise Desktop Support Technician 7

http://www.microsoft.com/learning/

About This Course

Audience Course Prerequisites Course Objectives

Course Outline
Module 1: Implementing a Troubleshooting Methodology Module 2: Troubleshooting Startup Issues Module 3: Using Group Policy to Centralize Configuration Module 4: Troubleshooting Hardware Device, Device

Driver, and Performance Issues

Module 5: Troubleshooting Network Connectivity Issues Module 6: Troubleshooting Remote Connectivity Issues Module 7: Troubleshooting Logon and Resource Access

Issues
Module 8: Troubleshooting Security Issues Module 9: Troubleshooting Operating System and

Application Issues

Virtual Machine Environment

Virtual machine 6293A-NYC-DC1 6293A-NYC-CL1 6293A-NYC-CL2 6293A-NYC-CL3 6293A-NYC-SVR1 6293A-NYC-SVR2 Used as: Domain controller in the Contoso.com domain Windows 7 computer in the Contoso.com domain Windows 7 computer in the Contoso.com domain Windows 7 computer in the Contoso.com domain Windows Server 2008 R2 server, member of Contoso.com domain Windows Server 2008 R2 server, member of Contoso.com domain

Demonstration: Using Hyper-V Manager

In this demonstration, you will learn how to:
Open Hyper-V Manager Navigate the various sections/panes within Hyper-V Manager

Virtual Machines and Actions: Server-specific and VirtualMachine specific Identify the virtual machines (VMs) used in the labs for this course Connect to a VM Start and log on to a VM Switch between the full screen and window modes Turn off and shutdown VMs  Shut Down a VM  Understand the difference between Shut Down and Turn Off Revert to a snapshot Close Hyper-V Manager