21/02/2012

Concept of Emotional Intelligence

Peter Salovey and Jack Mayer Daniel goleman

21/02/2012

MEANING
A form of social intelligence that involves ability to monitor one s own and other s feelings and emotions , to discriminate among them and to use this information to guide one s thinking and action(salovey & mayer1990)

21/02/2012

DEFINITIONS
Goleman (1998)refers to emotional intelligence as the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships .

21/02/2012

MODELS
Ability model
PERCEIVE INTEGRATE

Ability to detect

Using emotions

Ability to comprehend

managing

UNDERSTAND

REGULATE

21/02/2012

Measurement of ability model

MSCEIT- Mayer-Salovey-Caruso Emotional Intelligence Test testing a person's abilities on each of the four branches generates scores for each of the branches as well as a total score

21/02/2012

Mixed model
SELF AWARENESS Emotional self confidence SOCIAL AWARENESS Empathy Service orientation

SELF MANAGEMENT Self control Adaptability Achievement drive initiative

RELATIONSHIP MANAGEMENT Inspiration Develop others Influence teamwork

21/02/2012

Measurement tools
 The Emotional Competency Inventory (ECI)1999  Emotional and Social Competency Inventory (ESCI)-2007  The Emotional Intelligence Appraisal-2001 - a self-report

21/02/2012

EQ is not the opposite of IQ

IQ counts for only 20% the rest depends on the neural pathways that have developed in the brain over millions of years of human evolution

21/02/2012

DIFFERENCES IN CORPORATE AND ACADEMIC DEFINITIONS

CORPORATE Promises EI will make more effective leaders. .Involves selectively using emotions to achieve corporate goals. .Claims EI is twice as important as IQ and technical knowledge Concern on implementation of decision making. Towards group standards.
21/02/2012 10

ACADEMIC Can help out the leader, path to lead.

Using all our emotions to decide which goals are worth achieving. Claims EI and IQ of equal value Helps decision making. Individuality seems to have higher value.

SURFACE ACTING AND DEEP ACTING

SURFACE ACTING DEEP ACTING

Focuses outward behaviour Emotion without feeling that emotion.(1983) Can be unhealthy and cause stress in individual.

Focuses inner feelings To exhibit actual emotion that you feel.(1983) Can be beneficial for the individual

21/02/2012

11

Emotional intelligence at workplace

Recent research, has shown a positive relationship between emotional intelligence and workplace success Successful people did not get to the top by disregarding their emotions Helps to understand the internal conflict and better decision making to handle stress and pressure better to adapt and survive
21/02/2012 12

Masters at managing emotions

Don't get angry in stressful situations. Have the ability to look at a problem and calmly find a solution take criticism well improve performance ability to sense the emotional needs of others
21/02/2012 13

Example
One large cosmetics company recently revised their hiring process for salespeople to choose candidates based on emotional intelligence Result ? On average, $91,000 more than salespeople selected under the old system. Significantly lower staff turnover among the group chosen for their emotional intelligence.
21/02/2012 14

A study in an insurance company

studied 160 claims adjusters emotional intelligence of the claims adjuster was correlated with customer satisfaction The higher the emotional intelligence of the claims adjuster, the more likely that the customer was to be satisfied The more strong the employee is with his emotions to tackle an angry customer the more likely satisfied the customer is.
21/02/2012 15

How does one use emotional intelligence against depression and anxiety
Understanding- the source of their emotion Distinction-distinguish their feelings from their thoughts Cultivation-Depression and anxiety are often caused by unfulfilled emotional needs People have been ignoring their emotions for years
21/02/2012 16

Culture and EI
Different cultures have different display rules when it comes to showing emotion as companies become globalmiscommunications emotional misunderstandings

21/02/2012

17

Comments
It is a common phenomena for any individual to wrongly perceive the nature of their own emotions which they experience in life. individuals should know in depth about themselves, their reactions and emotions to the environment they are into.
21/02/2012 V.S.Saranya(MBA)VEC 18

21/02/2012

19