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ISAGO
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Introduction
A model for operational risk & safety management A system for registration and sharing of audits
Damage to Aircraft:
4 Billion US $ a Year
Ground damage
Direct costs
Indirect costs
Measured in multiples Personnel injuries / deaths Loss of revenues and crew costs Hotel, meals, re-protection of affected and delayed passengers Airline reputation
Current situation
Redundant audits
With ISAGO
One Audit per GSP
ISAGO
System
Regulatory Oversight
Minimal direct regulatory oversight over Ground Service Providers (GSPs) in: Selection and Licensing Systems Implementation Training & Development Auditing, Reporting & Compliance Regulators hold airlines responsible for oversight of GSPs Airlines struggle to obtain consistent results
ISAGO Model
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Audits
Two-level audits
Corporate Audits
Conducted by an auditor from an Audit Organization Normally first audit activity for initial registration Corporate Two-year audit cycle
Station Audits
Conducted by auditors from Pool Airlines Normally accomplished after the Corporate Audit for initial registration Two-year audit cycle for all stations (unless shorter audit interval mandated for a station by Pool airlines)
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Stations
ISAGO Audits
Corporate and Station audits
Corporate Audits
Typically one auditor for two days
Station Audits
Typically three auditors for three days (for a full scope audit) Can be less depending on the range of services provided
2 days
3 days
GSP Registration
Audit Sharing
Upon completion of the Corporate Audit and one Station Audit (i.e. all findings closed), the GSP is placed on the ISAGO Registry Corporate Audit will normally be conducted first, followed by Station Audits Registration of a GSP will specify stations audited GSP and Airlines consult the ISAGO Registry and, upon request and in line with agreed protocol, IATA provides access to audit reports ensures audit reports are kept in a secure environment
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ISAGO Registry
ISAGO Registry page on http://www.iata.org/isago
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Standards Manual (GOSM) ISAGO Program Manual (GOPM) ISAGO Audit Handbook (GOAH) Technical Reference Manual for Audit Programs (ITRM)
Common Glossary for IOSA and ISAGO
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Harmonization with IOSA Standards Manual (ISM) Enhance understanding of ISAGO Standards
Section 1 (ORM) applies to all corporate and station audits Section 2 to 7 apply to station audits, depending on range of services offered 18
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
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ISAGO
An audit of Ground Service Providers
Common elements
Safety and security of flight operations
ISAGO includes safety of ground ops personnel
Audit based on internationally recognized operational standards and recommended practices Highly trained and experienced auditors conduct audits Audit sharing A system of registration
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Ground Ops
ISAGO Standards are significantly more numerous and more operationally detailed than the IOSA GRH and CGO standards
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Benefits
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Country
1 2 3 4 5 6 7
Airport Authorities
Region
List of supportive Airports as of February Country Airport Authority 2010 Region Country Airport
USA Canada Canada Colombia Ecuador Seattle-Tacoma International Airport Aroports de Montral (ADM) Calgary Airport Authority Eldorado International Airport TAGSA Aeropuerto de Guayaquil El Salvador Intl Airport InterAirports S.A Montego Bay Airport Lima Airport Partners ACSA Airport Company South Africa
Authority
Netherlands Amsterdam Schiphol Airport Venice Marco Polo Airport Adelaide Airport Melbourne Airport Perth Airport Australian Airport Association Male International Airport Chengdu Shuangliu Capital Airports Holding Company Hong Kong Airport
North America
Europe
Asia Pacific
Africa
North Asia
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
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- Airline auditors undergo an ISAGO training for auditors IATA is responsible for: GSP in ASPAC - Pool management and administration - Audit allocations
GSP in MENA
GSP in NAM
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North America
-Air Canada -Air Transat -Continental -Delta -United
Russia / CIS
-Aeroflot
Africa
-Egyptair -Iran Air -Libyan Airlines -Royal Air Maroc -Royal Jordanian -Saudi Arabian -Yemenia
Asia Pacific
Interested airlines:
Air Europa Air Mauritius ANA Atlas Air Blue1 Blue Wings AG Bmi China Airlines China Southern Continental Airlines Cyprus Airways DHL Emirates Estonian Air Finnair Gulf Air Iberia JAL Jet Airways Kuwait Airways Malaysia Airlines MEA NWA Olympic Airlines Regional Qatar Airways Safair SAS Scandinavian Airlines SATA Singapore Airlines Srilankan Airlines Swiss International Air Lines Syrianair TAM Thai Airways TNT US Airways Virgin Atlantic
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Training
ISAGO Training
ISAGO Auditor Training Course
Developed and delivered by the IATA Training & Development Institute (ITDI) Designed for Pool Airline Auditors Every candidate for ISAGO Auditor is required to complete the Training (as specified in the Program Manual Section 3)
Course contents
Requirements for operation management systems Requirements for areas that will be audited (e.g. ORM, LOD, PAX, BAG, HDL, AGM, CGM) Relevance and meaning of programs, processes and procedures Consistent and standardized ISAGO auditing techniques Q5 Electronic Audits System
Training schedule
Beijing: 1-5 March 2010 Singapore: 17-21 May 2010 Geneva: 26-30 July 2010 Montreal: 15-19 November 2010 [] Consult the entire calendar at: www.iata.org/training
ISAGO Training
ISAGO Training for Ground Service Providers (GSPs)
Developed and delivered by the IATA Training & Development Institute (ITDI) Designed for Ground Handlers to assist in the preparation for an ISAGO Audit
Course contents
Gain knowledge about ISAGO from a GSPs viewpoint ISAGO Standards and GOSARPS that will be audited Q5 Electronic Audits System Preparing for an ISAGO audit ISAGO registration, data management Audit sharing, program administration
Training schedule
Geneva: 7-9 April 2010 Singapore: 24-26 May 2010 Geneva: 29 Sep - 1 Oct 2010 Delhi: 10-12 November 2010 Beijing: 24-26 November 2010 [] Consult the entire calendar at: www.iata.org/training
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Registry
Update as of 16th March 2010
31 Providers on the ISAGO Registry, operating at 34 locations :
AGA, AMM, AMS, BEY, BOG, CAI, CMB, CMN, COR, DXB, EBB, FRA, GDN, HAN, HKG, HRG, ICN, JED, KUN, KWI, LIS, MBA, MIA, NBO, OPO, PRG, RAK, RUH, SGN, SIN, SSH, SVO, VNO
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Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
ISAGO Costs
Audit Costs
Corporate Audit
Corporate audits are conducted by independent Audit Organizations (AOs) accredited by IATA; GSPs cover the costs of the corporate audits; The corporate audit usually takes place at the HQ of the company. In some cases, a corporate audit might be also required at the Regional and/or Country offices.
Corporate Audit
Audit Costs
Corporate Audit
For 2010, IATA will continue to finance a limited number of corporate audits* Priority will be given to GSPs undergoing renewal audits and those that have submitted audit requests in 2009 but due to resource limitations were moved in 2010
Audit Costs
Station Audit
Auditing Airlines cover their own costs inherent to station audits (at airports), including auditors travel & accommodation. Station Audit Cycle Amount (US $)
Audit at Airport 2 years 0$ (existing resources) 250 $
Waived
1 year
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
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For now each airline publishes their own Concept Ground Operations Manual (GOM)
For the same type of aircraft, each individual airline approach can lead to significant variations in requirements and standards
increased safety risk increased risk of aircraft damage inefficient ground ops
For GSP:
Simplified work processes and SOPs Reduced training costs Reduced manual production/maintenance costs
For all:
Single industry standards Simplified Service Level Agreements (SGHA) and reduced costs Enhanced safety Simplified audits and inspections
Provisional Timescale:
Form Task Force by end of 2009 (done) Significant deliverables by end of 2010
Introduction ISAGO Model ISAGO Documentation System IOSA & ISAGO ISAGO Benefits ISAGO Audit Pool ISAGO Training Program Status ISAGO Costs ISAGO Insurance Program IGOM How to schedule an ISAGO Audit Conclusion
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Conclusion
IATA Safety Audit for Ground Operations (ISAGO)
Two fundamental aims: Improving operational safety Driving down number of redundant audits Modelled on IOSAs structure ISAGO will establish a worldwide benchmark and standard for ground operations.
ISAGO
IATA Safety Audit for Ground Operations