E-Governance G2C

AADHITYAA . A . S SUBRAMANI . M DAYAL KIRAN RAJ . M EZRA PRINCE RAVINDRA BHARATHI .

SOURCE

ACCEPTANCE

OPPOSE

G2G

G2B

G2C

Railways

Himachal Pradesh

E- governance

Use of information and communications technologies by governments to enhance the range and quality of information and services provided to citizens, businesses, civil society organizations, and other government agencies in an efficient, cost-effective and convenient manner

Governance phases

Information Interaction Intake process Transaction Transformation Integration & change

Presence

Complete transactions

IMPORTANT FACTORS Customer centric

It is absolutely essential to place the citizen at the center of the government service delivery.

Multichannel delivery
The needs of each of the different kinds of citizens would be served.

Citizen paying TAX

Implementation of e -Governance

CHALLENGES FOR DEVELOPMENT

Political Social Economical Technological

Political challenges

Social challenges

Economical challenges

Technological challenges

e-Government by country
Canada India European countries Middle-east USA

Awards Implementation of e-Governance Initiatives

Department of Administrative Reforms and Public (DARPG) .

Grievances

The category of awards include Excellence in Government Process Re-engineering, Exemplary Horizontal Transfer of ICT-based Best Practice, Outstanding performance in Citizen-Centric Service Delivery, Innovative Technology Usage in e-Governance, Exemplary Usage of ICT by PSUs, Best Government Website,

E - GOVERNANCE AWARD
q The State Agriculture Department has been awarded the gold award at the national level of e-governance q q q It is the first-of-it-kind effort to use information technology in agriculture to benefit the farmers.

E-Governance Award
Chief Minister Jayalalithaa has ordered the institution of an award scheme in egovernance to encourage the youth. 3-Awards development of application using mobile technology, innovative application for differently-abled persons and development of application using neural network.

MERITS
Democratization Time saving Environmental bonuses Speed, Efficiency and convenience Public approval Cost effective

DEMERITS
Hyper surveillance Initial Cost Inaccessibility False sense of transparency Accountability

What is G2C?
Communication link between Government and private individuals. Done through ICT,Direct postal mails, Media campaigns etc. Takes place at three levesFederal,State and Local .

Objectives of G2C
To facilitate citizen interaction with Government. To enhance access to public information. Creation of One-stop shopping. Attenuate the process-laden nature in Govt functions. Facilitating Citizen-citizen interaction. Increase Citizens participation.

Motivational factors .
Citizen Demand arising as a result of growing influence of Technology. Increase in Time pressure. Improved Efficiency and more Reliability. Better Governance.

Examples
National portal of Indiasingle window access to Information/services of Government. Income Tax Indiaportal relating to Income tax services. KeralaCMs portalofficial website of Kerala CM Mr.Oommen Chandy Chennai traffic police in facebook

G2C in State level

Bhoomi in Karnataka Gyandoot in Madhya Pradesh Smart government in Andhra pradesh Sustainable Access in Rural India (Sari) Tamil Nadu Sampark in Chandigarh

CHALLENGES FOR G2C INDIA

3/4th of population lives in rural areas Huge fund allocation Language barrier Govt employee mind set Lack of cyber laws Security privacy

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