Managerial roles

1 Module 06-Managerial roles

Manager
 People responsible for
directing the efforts aimed
at helping organizations
achieve their goals
 Responsible for achieving
organizational goals
through the efficient and
effective use of company
resources.

2 Module 06-Managerial roles

Managerial performance

The measure of how

efficient and effective a
manager is--how well he
or she determines and
achieves appropriate
objectives

3 Module 06-Managerial roles

Managerial roles (Mintzberg)
 Interpersonal roles
 figurehead, leader, liaison
 Informational roles
 monitor, disseminator, spokesperson
 Decisional roles
 entrepreneur, disturbance handler, resource
allocator, negotiator

4 Module 06-Managerial roles

Interpersonal roles (Mintzberg)

 Figurehead / Symbol
Performs ceremonial roles (e.g. making
speeches, meeting important guests);
serves as model of desirable traits
 Leader
Hires, trains, and motivates employees
 Liaison
Establishes relationships inside and
outside the organization, outside his/her
vertical chain of command; builds a private
information system

5 Module 06-Managerial roles

Informational roles (Mintzberg)

 Monitor
Keeping tabs on what’s going on
 Disseminator
Transmits essential information
with subordinates, co-workers
 Spokesperson
Speaks for the unit or department

6 Module 06-Managerial roles

Decisional roles (Mintzberg)

 Entrepreneur
Initiates; seeks to improve unit to
adapt it to changing conditions
 Disturbance handler
Handles disagreements; reacts to
events beyond his/her foresight or
control: strike, bankruptcy of a
major customer, failure of a key
supplier)

7 Module 06-Managerial roles

Decisional roles (Mintzberg)

 Resource allocator
Decides how best to deploy the assets
of the organization, including human
assets and the manager’s own time
 Negotiator
Responsible for all the variety of
decisions involved in dealing with other
individuals (e.g. difficult sales contract,
threat of a strike, staff grievances, etc.)

8 Module 06-Managerial roles