Case Summary

The Operations manager encounters complaints

from supermarkets about chick-n-Gravy dinners Therefore the task of the assistant Ann is to determine what problems were generating the complaints To report the investigations and recommendations

 Major complaints

Under filled packages A missing item Spills/mixed items Unacceptable taste Improperly sealed packages

Quality Management

What does the term quality mean?

Quality is the ability of a product or service to consistently meet or exceed customer expectations.

Quality Assurance vs. Strategic Approach

Quality Assurance Emphasis on finding and correcting defects before reaching market
Strategic Approach Proactive, focusing on preventing mistakes from occurring Greater emphasis on customer satisfaction

Frozen food
FREEZING FOOD PRESERVES FOOD FROM THE TIME IT IS PREPARED TO THE TIME IT IS EATEN

FOOD PRESERVATION
The term food preservation refers to any one of a

number of techniques used to prevent food from spoiling. It includes methods such as canning, pickling, drying and freeze-drying, irradiation, pasteurization, smoking, Fermentation and the addition of chemical additives.

Frozen Chicken
Chicken is an integral part of the basic diet

Chicken is white meat that is a rich source of

proteins Vitamins

fats
anti oxidants other nutrients.

India has always been renowned for its tasty and

spicy chicken dishes

Is Frozen Food as Healthy as Fresh Food?

Freezing process causes some loss of vitamins and

minerals, but frozen food retains the remaining nutritive value for up to a year. Frozen food is not as healthy as fresh food in the fact that it has a lot of sodium Too much sodium can lead to high blood pressure and cholesterol, weight gain and water retention. I advise only eating frozen food sparingly.

SOUZA HATCHERIES
Producer and supplier of poultry

provides a healthy poultry flock to customers

Robust Infrastructure is segregated to Breeder Farm

Broiler Farm
Hatchery Feed plants

Processing unit

Breeder Farm
The parent birds are grown under strict supervision

feeding, lighting and bio-security

To produce a healthy poultry flock, the breeding

process includes careful monitoring of the parent flocks, screening of eggs, maintaining optimum hatching conditions

Quality Assurance
Stringent quality control measures Breeding, hatching, feeding and processing stages

storage and packaging of our chicken products the international quality and hygiene standards Quality control measures on the basis of following parameters:
Hygiene Quality

Nutritional Value

Storage & Packaging

sufficient storage facility safely store huge stocks of hygienic frozen chicken products are stored in cold storage unit until they are ready to be dispatched. At our storage facility, a perfect temperature is maintained to preserve the freshness, nutrient content and calorific value of our chicken products. The product packets are marked with freezing date, expiry date and many other essential details.

Bacteria in raw chicken