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Nonverbal Communication Bodily actions and vocal qualities that typically accompany a verbal message
Impact of language
TOTAL IMPACT OF A MESSAGE
VERBAL 7%
NON-VERBAL 55%
VOCAL 38%
According to experts( Albert Mehrabian), our non-verbal language communicates about 55% of what we really mean (voice tonality contributes 38%) while words themselves contribute a mere 7%.
To provide information To regulate interaction To express or hide emotion and affect To present an image To express power and control
Kinesics / Proxemics
body language motion and gestures
It is the study of communication that occurs through body movements, positions, and facial expressions
Paralanguage
Pitch Volume Rate Quality
Vocal Interferences
Extraneous sounds or words that interrupt fluent speech
uh, um you know, like
Spatial Usage
Proxemics
Intimate distance Personal distance
Social distance
Public Distance
Territory Artifacts
11
Major areas of nonverbal behaviors are: Eye contact Facial expressions Gestures
Proximity
Paralinguistic
EYE CONTACT
EYE CONTACT
Good eye contact helps the audience develop the interest in the speaker.
Eye-contact helps regulate the flow of communication and reflects interest in others.
EYE CONTACT
Direct eye-contact conveys interest, warmth, credibility and concern. Shifty eyes suggest dishonesty.
FACIAL EXPRESSIONS
FACIAL EXPRESSIONS
There are six categories of facial expressions: Happiness Sadness Anger Disgust Surprise Fear
FACIAL EXPRESSIONS
HAPPINESS
FACIAL EXPRESSIONS
SADNESS
FACIAL EXPRESSIONS
ANGER
FACIAL EXPRESSIONS
SURPRISE
The eye-brows and the eyes are most affected in an expression of surprise.
FACIAL EXPRESSIONS
FEAR
GESTURES
Gestures communicate as effectively as words, sometimes even better. Gestures support the verbal communication.
GESTURES
There are some negative gestures which should be avoided:
Pointing at people- It is perceived as accusatory. Fiddling with your items-It gives the impression that you are nervous. Dragging the feet-It implies lethargy. Head Down- It suggests timidity.
GESTURES
Drooping shoulders- It implies weariness and lethargy. Weak handshake-It implies meek and ineffectual personality. Shifty eyes- It suggests nervousness. Arms crossed on the chest- It is a defensive gesture. Shaking feet or legs- It shows indifference and disinterest.
POSTURE
Body posture can be open or closed.
POSTURE
A head held straight up signals a neutral attitude.
POSTURE
Some negative postures should be avoided: Rigid Body Posture-Anxious/ Uptight Hunched Shoulders Lacks interest/ Feeling inferior Crossed Arms-Protecting the body/ Negative Thoughts
PARALINGUISTICS
Components of Para linguistics are:
Rate of speed- When a speaker speaks too fast, he is seen as more competent. Pitch-Pitch should be changed in accordance with the context of spoken words.
PARALINGUISTICS
Volume- It refers to loudly we speak.Loud people are perceived as aggressive or over-bearing. Soft-spoken voices are perceived as timid or polite. Fillers- Words like umhh ahaaa are used to gather thoughts.
Aggressive People
Body language
Stiff and straight Points, bangs tables to emphasize points Folds arms across body
Verbal language
I want you to You must Do what I tell you! Youre stupid! Aggressive people are basically insecure.. Try to avoid them.
Submissive people
Body Language
Avoids eye contact Stooped posture Speaks quietly Fidgets
Verbal Language
Im sorry Its all my fault Oh dear
Assertive People
Body language
Stands straight Appears composed Smiles Maintains eye contact
Verbal language
Lets How shall we do this? I think What do you think? I would like
Learning Goals
Why should we pay attention to our: Clothes, shoes, socks? Hair, face, hands, skin? Body odour and breath? Facial expressions, smile, eye contact? Head positions? Arms and legs positions? Postures? Personal space?
Personal Grooming
As good presentation!
Personal Hygiene
Mouth fresheners
Clip nails
Wash
Press
wash
me!
Hands
Body
Hair
Outer Wear
Shave
Body Odour
Good Breath
Inner Wear
Accessories
Dental Care
Body Language
Tilted Back
Straight
No Smile
Negative
Full Smile
Positive Positive
Neutral
Ans. Negative
4. Head tilted to one side, half or full smile
Closed
Open Open
Friendly gaze
Relaxed mouth
Eye Contact
Appropriate eye contact: Steady glance For 5 seconds at a time Look at all members of the group Smiling improves your gaze!
Dont:
Frown Roll your eyes
Personal Space
4 feet 6 feet
2 feet
2 feet
4 feet
6 feet
Thank You!
Thank You