Академический Документы
Профессиональный Документы
Культура Документы
Chapter 1
Topics
What is management? What do managers do? What challenges do managers at different levels face?
Management is
Efficiency
Effectiveness
Management Functions
Classical Management Functions Updated Management Functions
Making Things Happen Meeting the Competition Organizing People, Projects, and Processes Leading
Levels of Management
Top Level Management
First-Line Management
Top Managers
Responsible for Creating a context for change Developing attitudes of commitment and ownership in employees Creating a positive organizational culture through language and action Monitoring their business environments
3.1
Middle Managers
Responsible for Setting objectives consistent with top management goals, planning strategies Coordinating and linking groups, departments, and divisions
Monitoring and managing the performance of subunits and managers who report to them
Implementing the changes or strategies generated by top managers
3.2
First-Line Managers
Responsible for
Managing the performance of entry-level employees Teaching entry-level employees how to do their jobs Making schedules and operating plans based on middle managements intermediate-range plans
3.3
Team Leaders
Responsible for
Managerial Roles
Interpersonal Figurehead Leader Liaison Informational Monitor Disseminator Spokesperson Resource Allocator Negotiator Decisional Entrepreneur Disturbance Handler
Conceptual Skill
Motivation to Manage
Theory X and Y
Managerial beliefs or philosophies with regard to how to manage others Includes assumptions about human behavior as well as what makes a business successful Our beliefs have consequences on how we manage others and the expectations they have of us
Theory X
Management's only responsibility is to improve the company's "bottom line." The employees of an organization are tools to be used to meet this goal. People are basically unwilling to work in the best interests of the company, cannot handle responsibility, and must be tightly controlled, prodded, and punished to get their work done.
Theory Y
Management should create conditions that enable and encourage employees to attain their own goals by working toward the goals of the organization. Employees are inherently ready to accept responsibility, do a good job, and work in the best interests of the company. It is management's responsibility to create the conditions that will allow employees to develop their fullest potential.