CHALLANGES OF HOSPITAL MANAGEMENT

Dr. Rajesh .B. Dhirawani MD, JH & RC

Date: 30/03/12

HOSPITALTHE HOME AWAY FROM HOME

HOSPITALS
Formal institutions developed by the society for patient care Intended to meet the complex health needs of its members Individual-sick or injured has access centralized medical knowledge & technology to

Society-it protects the family from many of the disruptive effects of caring for the ill in the home and making the problems less disruptive for the society as a whole

At Present.
Hospital is a place for the diagnosis and treatment of human ills and restoration of health and well-beings of those temporarily deprived of these. Professionally & technically skilled people apply their knowledge and skill with the help of complicated equipment and appliances - to provide quality care for the patient

Patient care

Staff Training

HOSPITAL FUNCTIONS

Health Education

Medical Research

HOSPITAL ORGANIZATION
A hospital is a multifaceted organization comprising many committees, departments, types of personnel, and services.

It requires highly trained employees, efficient systems and controls, necessary supplies, adequate equipment and facilities, and, of course, physicians and patients.
It is a business as well as a caring, peopleoriented institution and it has a similar structure and hierarchy of authority as any large business.

MANAGEMENT OF DIVERSE HR
Top Management Staff Medical Staff Nursing Staff Clinical Support Staff Admin Staff Class IV Staff

DEALS WITH THE LIFE OF HUMAN BEING

Healthcare trade is mainly for saving the lives of patients Helping patients for aware of their rights Making patients aware about how to be Physically, Mentally, Socially wellbeing

HOSPITAL AS A COMPLEX SYSTEM

ASPECTS OF HOSPITAL SERVICES

Line Services Staff Services

Auxiliary Services

LINE SERVICES
Emergency services Diagnosis & treatment of illness of an urgent nature & injuries from accidents Out-Patient services Provision of diagnostic, curative, preventive and rehabilitative services In-patient services (Wards)

Contd..
Intensive care unit Those who need Acute, multidisciplinary and intensive observation and treatment Operation theatres Should have a pre-anaesthesia room and sterilization room and a scrub room for doctors and nurses Eclampsia Room

Supportive (staff) services

Central sterile Supply Services Management Diet Management (Catering dept.) Pharmacy Services Management Laundry Laboratory facilities Radiology Nursing services

Elements for Organization of nursing services

Provision of effective centralized facilities to permit top-grade monitoring of all patients Providing adequate nursing staff levels to meet the demands of clinical activities normally encountered Making adjustments to provide for specialized nursing requirements, which might be needed

Auxiliary Services
Registration and indoor case records Stores Transport Mortuary Dietary services Engineering and maintenance services Hospital security

To Sum Up the challenges

Hospital servicewhere patients always come first Management of conflicts related to internal customer (hospital staff) and external customer (Patients & patients relatives) No fixed timing for rendering service Management of different categories of staff under one roof Create the feeling to patients A HOME AWAY OF HOME!! Proper maintenance of Intra departmental coordination Ensuring the 24*7 service with cutting edge technology Survive in the cut-throat competition in the market Provide service always with highest level of quality with lowest possible price Customer is patient..so patients satisfaction is not enoughit is the PATIENTS DELIGHT which is the buzzword now-a-days.which is doing something more than a patient expects!!! Always be meticulous about the expenditure Keeping the well trained right staff in the right position always.