Agenda

The General Insurance Opportunity The Partners Our Journey Our Objectives and Strategy What are the interesting things we are doing? What does a career at SBI General mean for you? Our SET Scheme & What is in it for me (WIFME) What is expected of you? Role Sales & Marketing

The General Insurance opportunity..

The industry continues to enjoy consistent strong growth
Gross Written Premium (INR B)

YOY Change%

19%

20%

13%

12%

17%

22%

12%

11%

15%

19%

24%

Penetration (GWP/GDP) Density (GWP/Popn)

0.6% (0.55% in 2000) USD$6.7 (US$2.3 in 2000)

* Un-audited Apr 10 Feb 11 data; Comparable quarter growth Source: IRDA

 and this is expected to continue

Market Projections* By Line of Business
Components of Growth: Insurable Asset (Volume ) Growth Rate Changes Changes in Ins Penetration

920,882 774,731 676,317 583,906 490,884

410,749 INR M 358,499

Legend: LOB (growth p.a.)

* Projected by Ernst & Young Source: IRDA, E&Y Analysis

Industry profitability remains challenging

Incurred Loss Ratios for the Total Market FY03 FY 11
De tariffication

Loss Ratios, Expense Ratios & Combined Operating Ratios FY09 FY11
111 % 112 % 120 %

Private Sector*

129 % Public Sector 128 % 140 % Privat e Public 75% 70 % 80 % 65 % 82 % 68 % 92 % 68 % 85 % 72 % 90 % 77 % 91 % 81 % 89 % 86%

COR in FY09 to FY11 are well above 100%. This has been caused by extreme competition since detariffication driven by new entrants to the market and expectation that high returns will continue to be earned on investments. In addition, the Public Sector companies have been seeking to maintain market share which was lost in the 2001-2007 period. Higher motor pool losses have also contributed. Expenses have also not been controlled as the companies have grown as systems, employees and processes have developed in an unplanned and inefficient way.

80%

98%

* Figures exclude specialised insurance companies (ECGC and Agricultural Insurance), but do include health insurers Source: IRDA, Interlink Insurance & Reinsurance Brokers, Annual reports

State Bank The evolution

Bank of Bengal (1806/1809)

Imperial Bank of India (1921)

State Bank of India (1955)

State Bank of India (New Logo 1971)

Bank of Madras (1843)

A macro economic proxy for Indian economy

SBI achievements as on 31st March 2011

Corporate Accounts Group (CAG) advances portfolio of Rs.1,08,774 crores.

Mid Corporate Group (MCG) primarily catering to the banking needs of Mid Corporates, with a turnover of Rs.50 crores and above. Aggregate Advances level grew by 21.15% (YoY) to reach Rs.1,62,031 Crores. SME advances Rs.1,38,760 Cr with growth of 25.9%.

SBI achievements as on 31st March 2011

Currently, SBI is the market leader in Education Loans with a market share close to 25% amongst PSU banks . Total exposure of Rs.10,980 crores. SBI Auto Loans maintain its market leadership by increasing the market share from 15% to 18.2%% SBI Home Loans is Indias No.1 Home Loan brand. SBI Home Loans registered a growth of Rs.15,576 crores (21.88%) and is the No.1 Home Loan player in terms of the size of the Individual Home Loan booked amongst All Scheduled Commercial Banks.

IAG
IAG generates annual gross written premium of AUD $8.05 billion (FY11).With an insurance margin of 9.1% and net profit after tax AUD $ 250 million. Core capabilities in motor insurance business, as well as world leading technical skills in underwriting, pricing and claims management

Also experienced in partnering with local players and transferring capabilities across the Asian region to build shareholder value
IAG is committed to building a sustainable growth platform in Asia Running established business in Thailand & Malaysia. Pursuing strategy of entering new markets China, Indonesia & Vietnam.

Our Journey. Notable milestones in evolution of SBI General

Year 2008-09
Date
November 08 February 09

Event
SBI & IAG sign JV Agreement signed SBI General incorporated

Year 2009-10
Date
November 09 December09

Event
IAG inducted as shareholder and company fully capitalized General Insurance License received from IRDA. IAG Directors inducted and first joint Board meeting held

March 10

Signed IT solution implementation partner contract with HCL Technologies First Reinsurance Program signed

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Our Journey. Notable milestones in evolution of SBI General

Year 2010-11
Date
April 10
September 10 October 10 March 11

Event
Sale of first policy
Execution of Corporate Agency Agreement with SBI Launch of Long term Home policy 17 Branch Offices, 400 plus employees, Rs 43 Crs. GWP, launch of employee and customer portals and live IT system

Year 2011-12
Date
April -October GWP Rs 100 Crores +
HR strength more than 600+

Event

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Our (Expected) Competitive Advantage

(How We Will Win )

A brand focused on superior customer experience which

cannot be replicated in the Indian general insurance industry (FY12* onwards) A true retail and SME banc-assurance model delivering real distribution cost benefits (FY12 onwards)

A Corporate banc-assurance model which develops long

term general insurance relationships (FY13 onwards)

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* All timings are as at 1 April of the financial year ** By FY14, we would have collected two full years of data, which w facilitate superior risk selection

Our (Expected) Competitive Advantage

(How We Will Win )

An infrastructure platform, focusing initially on SBI, and then expanding rapidly beyond the bank, reaching more customers, many of which currently may not have access to general insurance products and services. Scalability will deliver cost benefits in all segments of the business. (FY14 onwards) A deep understanding of risk, which will be reflected in superior risk selection and risk-based pricing, as well as the offering of broader customer risk management solutions (FY14 onwards**)

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* All timings are as at 1 April of the financial year ** By FY14, we would have collected two full years of data, which w facilitate superior risk selection

What are the interesting things we are doing?

Building a data driven and high performance culture an organization driven by values great teamwork at all levels Developing an innovative and powerful IT platform
Implementing risk based pricing in all lines of business Developing true bancassurance modeland many more!

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What does a career at SBI General mean for you?

Great opportunity for professional development . Learn best practices whether in Sales, Underwriting, Operations or Claims. Learn from most talented people Great advancement opportunities Companys potential to grow Professional work environment keeping in view

Market driven pay package

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Sales Executive Trainee

SET Scheme 2012 Department placement right at campus Profile Sales and Marketing CTC 3 Lacs with 5% Variable Cities Could be anywhere in India .If you are not geographically mobile or want a home town posting only, disclose in the CV and speak in the Interview Probation Period-1 Year from the date of joining Confirmation Designation Strictly as per individual performance

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What is expected of you?

Get to know your strengths:
Do you know what you're good at? Do you know what you need to learn so that you get the full benefit of your strengths?

Treat others as associates and partners:

Learn to work with people as a team player; not only with your team but with other teams also

Expose yourself to challenges:

Volunteer for new assignments

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What is expected of you?

Continuously enhance knowledge:
Domain knowledge, processes, IT systems, customers etc. Knowledge has power. It controls access to opportunity and advancement

Always measure the gap between what is your contribution and what should be your contribution Acquire understanding of the organization , its purposes, its values, its environment and markets and its core competencies

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Sales & Marketing Department-Role Profile

Position Title: Sales Executive Trainee
Key Responsibility Areas:
Responsible for ground level implementation of sales strategy/business plan of the organization through various channels:
Bancaassurance channel Other channels like agency, broking, direct etc

Relationship management with customers and channel partners including redressal of grievances Organizing regular structured meeting with channel partners to monitor business performance Daily review of business achievement with vertical head and providing constructive feedback to vertical head on issues faced Coordination with support functions to ensure superior customer service Responsible for process adherence as per IRDA norms and flawless documentation

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Thank You

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