Академический Документы
Профессиональный Документы
Культура Документы
information and intellectual assets into enduring value for an organizations clients and its people.
Foster the reuse of intellectual capital Enable better decision making Create the conditions for innovation
to the right people at the right time so they can act more efficiently and effectively
4.
5.
learned, created, and proved Innovate to be more creative, inventive, and imaginative Reuse what others have already learned, created, and proved Collaborate with others to take advantage of what they know Learn by doing, from others, and from existing information
Share
Ask questions and
request help others will benefit from the answers Answer questions and provide help being the white knight is gratifying Offer tips, insights, and useful links pay it forward, build your reputation
Question: Apr 10, 2007 I have been getting a problem when searching using Google. When I get the results and click on one of them it redirects me to another site and not to the selected site. Answer: Apr 11, 2007 You have spyware. Use spyware removal software. Update to the latest signatures before starting scan. Your problem will be solved.
This slide and many others are reused from existing presentations. Think of how much work it would take to create them from
Collaborate: KM Team
B e st P ra c ti c e S h a r i n g Opportunity Opportunity Creation Evaluation Development Negotiate & Bid & Close
Delivery
Reuse
Reuse
Reuse
Reuse
Reuse
Reuse
Reuse
Capture
Capture
Project Profile
Subm it
Update
Update
Learn
Read
Attend
Watch
Listen
selling and delivering Making scarce expertise widely available Showing our customers how we use our knowledge for their benefit Accelerating delivery to our customers Stimulating innovation and growth Enabling HP Services to leverage its size Making our best problem-solving experiences reusable
Components
People
culture and values knowledge managers user surveys social networks communities training documentation communications knowledge advisors goals and measurements incentives and rewards
Process
methodologies creation capture reuse lessons learned proven practices collaboration content management classification metrics and reporting management of change workflow valuation social network analysis appreciative inquiry storytelling
Technology
user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata and tags search engines archiving
blogs wikis podcasts syndication social software external access workflow applications process automation e-learning subscriptions points tracking reporting
support
external users.
Communities of Practice:
Communities of people who come together to share knowledge on
common topic.
Knowledge Briefs:
Repository of field-contributed documents containing insigt and nugget
knowledge.
Customer Engagement
Reuse Invent Capture
Value to Customer
Roadmap
KM Measures Reinforcing Behavior
ti c aT
ti cl pxE i
eh O t
PH
Capture
The number of new projects recorded in the PPR as a percentage of all new projects booked. Goal: 80%
Participation 55 %
Reuse
The average amount of project content that was reused by new projects entered into the PPR for this month. Goal: 45% 61%
PPR Usage
The number of employees who reviewed one or more project profiles from the PPR this month, as a percentage of total C&I population. Goal: 20%
Portal Usage 5% 5
76% 23%
Capture 5% 5
Portal Usage
The number of employees who visited one or more practice portals looking for official content this month, as a percentage of total C&I population. Goal: 40% 14% 34%
Reuse 5% 5
Participation
The number of employees who participated in the forums (either online or as a subscriber) this month, as a percentage of total C&I
PPR Usage 5% 5
Intranet
Communities
Teams
Knowledge Briefs
Knowledge briefs are exactly that: short but
detailed snippets of information on a variety of topics, whether they be aspects of established technologies or overviews of the latest IT trend. The purpose of knowledge briefs is to share information quickly, passing along insights, tips and tricks, and other nuggets of knowledge to other HP employees. Awards are given to frequent knowledge brief contributors