Presented by Vikram 71 Rajesh M 72 Santhi Swaroop 82 Sashi kumar 85

Objectives
How can information systems help individual managers make better decisions when the problems are non-routine and constantly changing? How can information systems help people working in a group make decisions more efficiently?

Management Challenges
Building information systems that can actually fulfill executive information requirements

Create meaningful reporting and management

decision-making processes

Decision support system

Computer system at the management level of an organization Combines data, analytical tools, and models

Supports semi-structured and unstructured decision-making

MIS and DSS

MIS
Provides reports based on routine flow of data Assists in general control of the organization

MIS and DSS

DSS
Emphasizes change, flexibility, rapid response, models, assumptions, ad hoc queries, and display graphics

Types of Decision-Support Systems

Model-driven DSS
Uses model to perform what-if and other kinds of analysis for example, statistical, financial, optimization and/or simulation models

Types of DSS
Data-driven DSS
Allows users to extract and analyze useful information from large databases

Data mining
Finds hidden patterns and relationships in large databases to infer rules Knowledge discovery

DSS
Cargo Booking Agent
1

Request Confirm/ Reject

CARGO RESERVATION SYSTEM

CARGOPROF REVENUE MANAGEMENT SYSTEM

Availability/ Minimum Price

Cargo Size, Rate Data

FLIGHT SCHEDULE SERVER

Cargo Availability Forecast

Passenger Booking Agent

PASSENGER RESERVATION SYSTEM

Passenger Forecast Data

Overview of DSS

Components of DSS
DSS database: collection of current or
historical data

DSS software system: collection of software

tools/mathematical and analytical models User interface: easy interaction

Components of DSS
Model
Abstract representation illustrating components or relationships

Sensitivity analysis
Asks what-if questions repeatedly to determine the impact of change

DSS application and Digital firm

General Accident Insurance: Customer
buying patterns and fraud detection

Bank s : Customer profiles Frito-Lay, Inc.: Price, advertising, and

promotion selection

DSS application and Digital firm

Canadian Railway: Train dispatching and
routing

Texas Oil and Gas Corporation: Evaluation

of potential drilling sites

United Airlines: Flight scheduling, passenger

demand forecasting

DSS for supply chain management

Comprehensive examination of supply management chain Searches for most efficient and cost-effective combination Reduces overall costs

Increases speed and accuracy of filling customer orders

DSS for customer relationship management

Uses data mining to guide decisions Consolidates customer information into massive data warehouses Uses various analytical tools to slice information into small segments

DSS for customer relationship management

Conclusion
The paper entitled Decision Support System is a tool

for making better decisions in the Organization gives an impact on the important function of top management The DSS developed specifically helps HR managers to keep the control on working of the staff at various levels

Thank You