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Contents
Knowledge management system life cycle Managing Knowledge workers Knowledge Audit Knowledge management practices in
organizations
and motivations.
or
Definition
Knowledge Management (KM) comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences.
locations?
Are experts available and willing to help in building a KM system?
3. Knowledge Capture
Explicit Tacit knowledge captured in
requirements.
System interoperability and scalability with existing company IT infrastructure.
Incompleteness
False representation (false positive and false negative).
8.Post-system Evaluation
Assess system impact in terms of effects on:
People Procedures Performance of the business
Areas of concern:
Quality of decision making
as:
Employees
who
apply
and
their
skills
Values
IT Tools
valuable
knowledge
(developed through experience) to complex, work of fiction and abstract problems in environments that provide
KNOWLEDGE WORKER
corporate experience
rich
collective
knowledge
and
relational resources.
Cont.
a. A knowledge worker is a person who changes business
innovation
and
he/she
is
fully
aware
of
the
organizational culture. c. A knowledge worker can be accepted as a product of values, experience process and training.
KNOWLEDGE AUDIT
Cont
1.Internal:In IBM a corporate KM efforts was established under the auspices of Human resources with the goal of raising awareness of KM within the business units. 2.Offerings:Its focus was initiates in the lotus brand of
Cont
3. Research: The research activities range from basic and
applied
research
(with
associated
patents
and
KM Framework:
It as a discipline to develop solution connections and
content
supporting
an
organizations
responsiveness,innovation,competence and efficiency by helping an organization know what it knows. All KM is a discipline-not a process or technology. KM is not an end in itself-it is in support of achieving business goals.
Cont
KM is concerned with connections, connecting people to people to connect. KM is connected with content. Knowledge is only valuable when it is continually refreshed and used.
KM Benefits to IBM
KM approach and strategy focuses on 4 elements whose integration is key to creating and sustaining a knowledge based business: Expertise,Content,Collaborating,Learning. IBM focuses on how these elements are leveraged by different social systems-that is how do we share knowledge as individuals as well as members of teams and communities.
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