Академический Документы
Профессиональный Документы
Культура Документы
Innkeepers Responsibility
28 April 2006
Hotel Security
Overview In a world of uncertainty and complex business environment, hotels are admitted as soft targets leading security a great concern than ever before. Goal The goal of this lesson is to explain the security concern in hotels for the guests, personnel and the property itself.
2
Objectives
At the end of this lesson, students will be able to: Comprehend the development of security concern over time Distinguish and define the security concern for guests, personnel, and property Learn the liability factors for the property
3
The Tradition
Innkeepers, through from English Law were held to higher standards to keeping guests safe and secure
Foresee-ability Stricter standards Court system Court-mandated security standards
Security Issues
Physical Property
Hotels assets
Personnel
Keeping employees safe
Guest safety
Civil liability
defendant owed the plaintiff a standard of care defendant deviated from that standard deviation caused harm to the plaintiff
Physical Property
Redundancy
A series of backup systems which attempt to ensure that when there is a compromise that the crises is eliminated with minimal damage.
Types of Fire
Class A wood, paper, refuse, fabrics Class B flammable liquids, including grease Class C - electrical
6
Fire Suppression
Water-Based Systems
Wet-Pipe Sprinkler System Dry-Pipe Sprinkler System Deluge Sprinkler System Preaction System
Sprinkler Heads
Heat sensing
Cycling, ornamental
Personnel
Protect employees from committing crimes Negligent Hiring American with Disabilities (ADA) Sexual harassment
Guest Safety
Safety from harm from facilities
Victim fell from down the laundry chute
10
Safety Index
Property Characteristics that led to higher ratings
Price Segments Luxury, Upscale, Extended Stay Location Airport, Suburban, Urban Hotel Type - All Suite, Standard, Convention Hotel Size Larger > 250 rooms Hotel Age Less than < 7 years
11
Security Index
Property Characteristics that led to higher ratings
Price Segments Luxury, Upscale, Midprice/limited Location Airport, Suburban, Urban Hotel Type - Standard, All Suite, Convention Hotel Size Larger > 250 rooms Hotel Age Less than < 7 years
12