HOUSEKEEPING DEPARTMENT Fortis, Mohali

Presented by- Group C

VISION
To create a world class integrated health care delivery system in India, entailing the finest medical skills combined with compassionate patient care.

FORTIS HOSPITAL-MOHALI
With a vision to provide the state of Punjab world class cardiac and multispecialty care, Fortis Hospital Mohali came calling in 2001 and was quickly a focal point of healthcare for the residents of North India.

FORTIS MOHALI- AN OVERVIEW

The Fortis Hospital at Mohali in Punjab currently has 7 operation theaters and 215 operational in-patient beds, with installed capacity for up to 300 beds was the first facility of its kind in the region. It is one of the internationally recognized hospitals in India and amongst other specialties; it runs the largest Cardiac Program in North-West India.

VIRTUOUS VALUES
Vision: Imbibe and share the vision. Integrity: Lead through honesty and integrity. Respect: Earn respect. Trust: Gain patient trust. Understanding: Commit to compassion, care and understanding. Own: Own quality excellence. Uphold: Uphold innovation and continuous improvement. Share: Develop and share success

HOUSEKEEPING SERVICES
Housekeeping is defined as the provision of a clean, comfortable and safe environment for the patients and public in a hospital setup.

AIMS OF HOUSEKEEPING
Achieving the maximum efficiency possible in the care and comfort of the patients and in the smooth running of the hospital. Establishing a welcoming atmosphere and a courteous, reliable service from staff of all departments. Ensuring a high standard of cleanliness and general upkeep in all areas. Training, controlling and supervising the staff of housekeeping department. Establishing a good working relationship with other department. Ensuring that safety and security regulations are made known to all staff of the hospital.

QUALITIES OF A HOUSEKEEPER
Basic knowledge of health care sanitation Ability to plan, administer, and develop all phases of a comprehensive housekeeping program Ability to assign, supervises, and evaluates the work of subordinates A pleasant personality An interest in people and tact in handling them

FUNCTIONS
General cleaning of hospitals and clinics, including the floors, walls, certain types of equipment, tables and other surfaces.

Reducing the number of microorganisms that may come in contact with patients, visitors, staff and the community; and Providing a clean and pleasant atmosphere for patients and staff.

RESPONSIBILTIES
Daily cleaning Periodic cleaning Trash and garbage removal including proper hospital waste disposal Discharge cleaning Exterminating bugs and pests Preventing spread of infection Creating healing environment Gardening Interior decoration

RESPONSIBILITIES(CONTD.)
Inter departmental relationship Maintenance department relationship(engineering, plumbing, carpentry, etc.) Stores Security Nursing

GUIDELINES
SOP: Standard operating procedure division of work area in 3 divisions: low risk : canteen etc medium risk : wards, rooms etc high risk : operation theatres, ICU, etc TAT: Turn around time

GENERAL LAYOUTStaffing
HEAD No. of contractors Total no. of supervisor Total no. of contractor staff No. of workers in laundry NUMBER OF STAFF 3 20 111 20

Contd..
SHIFTS: MORNING SHIFT EVENING SHIFT NIGHT SHIFT COMPANY PRABHAT MORNING EVENING 22 11 NIGHT 09 TOTAL 42

EVERSHINE 21

11

06

38

PRO 14 INTERACTIV E

11

06

31

LINEN COLLECTION PROCESS

Infected linen- pink colored trolley Area-> laundry-> sluice machine at 90 degree Celsius For soiled linen- the same procedure is followed .The temperature for washing is 60 degree Celsius. The soiled and infected linen from cardiac OT is sent to CSSD and disinfected by CSSD only.

General layout - Laundry

Infected linen is disinfected first then it is put into washing. Soiled linen is directly put into washing. Different machines are meant for different purposes. Occupied room is serviced by the nurse in charge, unoccupied room comes under responsibility of housekeeping department. Vaccination of workers is done after every 2-3 months.

GARBAGE MANAGEMENT
Contracted to rainbow environment for disposing off waste Color coded bags Green- office waste Yellow- infected waste(cotton), burnables Red- plastic items White- intact bottles Black - kitchen waste Blue - sharp container bag

EQUIPMENTS AVAILABLE & MAINTENANCE

Sluice machine Flat work ironer Washer extractor : Neutralizer & Steamer Plain irons Dryer 1 & Dryer 2

Maintenance is done by the engineering department daily.

CHALLENGES
Routines need to be planned so that they do not cause inconvenience doctors, nurses, visitors Cleaning has to be consistent, suitable in conjecture with nursing procedures, e.g. bed making before vacuum cleaning Conflict management: A greater need for flexibility and the ability to adjust to interruptions Methods & equipment require special attention so as to prevent cross - infection The noise is of more importance than elsewhere Theft and waste management.

SUGGESTIONS
Laundry area could be well ventilated Shift rotation could be on regular basis Regular checking of garbage bags Reducing the time lag between collection and deposition of linen Distribution of house keeping supplies could be done on daily basis Separation of clean and soiled linen area

CONCLUSION
The housekeeping department is a non-revenueproducing service department in hospital. A poorly run department results in money needlessly spent and creates a negative impression on patients, visitors and staff, which will adversely affect their perception of the quality of care provided by the hospital.

THANK YOU