Communication skills

We all learn and understand it better when we practically do it!

Objectives
To understand the concept of communication. Overcome the barriers of communication. Achieve effective communication skills.

What is Communication?
The

imparting or interchange of thoughts, opinions, or information by speech, writing, or signs". way Process.

Two

PROCESS OF COMMUNICATION

Feedback

Sender

Barriers!

Receiver

Transfer of information/ideas

Types of Communication
There are 2 types of communication: 1. Verbal Communication.
2. Non verbal communication.

Verbal communication
Verbal communication is communication that uses words either : a. Written communication : Letter, news papers, or e mails etc The effectiveness of written communication depends on the style of writing, vocabulary used, and grammar.

Verbal communication
b. Oral Communication : Refers to the spoken words and can be established either: Face to face. Over phone. Voice chat on the internet

COMMUNICATION EFFECT

7% spoken words
38% Tone & pitch of voice

55% Body language

Non verbal communicatio n

Transmission of message by medium other than speech & writing.

Non verbal communication includes:

Body language Gestures

Body language
Body language is body movements that depend on a persons attitude or feelings.

Negative

She may feel comfortable.

She may look cool. Careful, You have a very negative signal, even if she is smiling.

Gestures
Gestures are communications like facial expressions, hand signals, eye gazing, and body postures.

Facial expressions
Facial expressions are a rich language in their own right, some facial expression are by products of emotion, while others such as winking or eye rolling are akin to gestures.

Aggressive

This is an aggressive gesture, indicating their hidden behavior as being aggressive.

Impact of Personal Space

The distance you stand from others matters.

Intimate zone : 6 18 inches

Personal zone: 18 48 inches

Social zone: 4 12 ft

Public zone over 12 ft

Non verbal behavior

Examples Brisk, erect walk Standing with hands on hip. Arms crossed on chest Touching , rubbing nose

Interpretation Confidence Readiness, aggressive Defensiveness, closed Rejection, doubt, lying Anticipation

Rubbing hands

Non Verbal Communication accounts for 80% of the communication.

Barriers to communication
Anything that prevents understanding of the message is a barrier to communication.

BARRIERS TO COMMUNICATION :

Physical barriers Physical barriers in

an organization includes background noise

Emotional barriers
If you are engrossed in your emotions for some reason, you tend to have trouble listening to others or understanding the message conveyed to you.

Perception
Our preconceived attitudes affect our ability to listen.
Example: We listen uncritically to persons of high status and dismiss those of low status.

Language
Inability to converse in a language that is known by both the sender and receiver, could lead to misunderstanding between the sender and a receiver.

Lets Watch it!

Lack of subject knowledge

If a person who sends a message lacks subject knowledge then he may not be able to convey his message clearly. The receiver could misunderstand his message

Gender Bias

Stress
When a person is under immense stress, he may find it difficult to understand the message, leading to communication distortion. At the time of stress, our psychological frame of mind depends on our beliefs, experiences, goals and values

Personal Preferences

Prejudice
Prejudice is a baseless and usually negative attitude toward members of a group.

Factors enhancing Communication skills

1. Right atmosphere :no noise or distractions. 2. Common language 3. Non - bias. 4. Subject knowledge

Factors enhancing Communication skills

5. Awareness that perceptions are different. 6. Awareness of cultural differences. 7. Getting or giving feedback

8. Making no false assumptions

9. Positive body language

Commonly Mispronounced Words

Almond Academy/Academic Angiography Atmosphere Blue Bowl Bury Birthday Biography Buffet Catastrophe

Commonly Mispronounced Words

Cough
Concierge Chewing Gum Developed / Development Debt Determined Decade Depot Decision Everybody

Commonly Mispronounced Words

Encourage Environment Economic / Economy Entrepreneur Etcetera Etc. Example Executive Extempore February Garage Geography

Commonly Mispronounced Words

H Hour Homeopathy Hotel Hostess Hypocrite/Hypocrisy Iron Immediate Interested / Interest Information

Commonly Mispronounced Words

Jewellery Karaoke

Liquor Liqueur Mediterranean Mechanic / Mechanical / Mechanized Mosquito Macaroni Miracle Nuance Necessity

Commonly Mispronounced Words

Opponent Opportunity Oven Of /Off Percent Photography Pizza Power Psychology Rendezvous Representative

Commonly Mispronounced Words

Repetitive Receipt Restaurant Sword Says Strawberry Sonography Snacks Spaghetti Salad Sponge

Commonly Mispronounced Words

Shower Suite Specific Taboo Tortoise Tour Towel Truth

Commonly Mispronounced Words

Tooth Vegetable Violin Vowel Vitamin Vineyard Wallet Women / Woman Wednesday

Any Questions?