Академический Документы
Профессиональный Документы
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Success Factors
Interaction capabilities
Closed loop support Value chain optimization for increased customization and loyalty
Identifying and approaching potential buyers Customers seeking contact and information
Production and subcontracting Delivery of service or product Order and delivery tracking
Operational
Collaborative
CRM Server
Server Applications
R/3 System
BW
Mobile Clients
Middleware Basis
APO
Comm Station
Other Systems
Provide a consistent picture of your Business Partners to all employees involved in CRM activities
Access information on your products and product catalogs used in CRM processes
Manage your CRM Organizational Model exactly the way you set up your organization
Manage customer interactions, (sales orders, activities and opportunities ) and provide a complete picture of the CRM relationship history
Plan marketing campaigns and execute them through different channels, (E-Mail, Telephone, or Sales Force)
...
Who
Campaign Execution
Marketing Analysis
Phone
Internet
Mobile
mySAP BI
Opportunity Management
Sales Processes