CONSUMER RIGHTS

Presented By:4/29/12 Thakkar Mehul K. (11DCE019)

A person who purchases goods and services for personal use

4/29/12

SOME BASIC INFORMATION

Consumer rights are broadly classified as, Hindu, Islamic, Christian rights before 1960s. On March 15, 1962, US President John F Kennedy made a historical speech about consumer rights as he introduced 'The Consumer Bill of Rights' in the US Congress. From that day March 15, 1962 is 4/29/12 celebrating as Consumers Day.

CONTINUE

In India December 24 is celebrated as the National Consumer Day because the Consumer Protection Act, 1986 was created on that day. There are 6 basic rights of consumers.

4/29/12

BASIC RIGHTS OF CONSUMERS

Right to Safety Right to Information Right to Choose Right to be Heard Right to redress Right to Consumer Education

4/29/12

RIGHT TO SAFETY
Right to be protected against marketing of goods and services which are hazardous to life and property

4/29/12

RIGHT TO INFORMATION
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices
4/29/12

RIGHT TO CHOOSE
The right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices

4/29/12

RIGHT TO BE HEARD

The right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums

4/29/12

RIGHT TO REDRESS

To seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers

4/29/12

RIGHT TO CONSUMER EDUCATION The right of each indian citizen to be educated on matters related to consumer protection and about his/her rights is the last right given by the consumer protection act 1986
4/29/12

Know your rights...when your products go wrong.

Know Your rights and be safe and shop.

4/29/12

Thank You
4/29/12