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Overview

Communication in the Workplace


The importance of communication Three forms of communication in business Formal and informal networks

The process of communication


Basic truths about communication
Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

The Importance of Communication Skills as Expressed by Business Authorities


Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.
--Business Section New York Times

There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.
--Max De Pree, Author The Art of Leadership

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

Evidence of Communication Weakness in Business


Im surprised how so many people struggle with communication.
--Michael Rook, Production Manager Hewlett Packard, San Diego, CA

The first thing the Human Resources Department did was give me a writing book.
--Sam Reeves, IT Consultant AMS, Denver, CO

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

Main Forms of Communication in Business


Operational

Internal External

Personal

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

Communication Networks
Formal

Network

well-established, usually along operational lines planned


Informal

Network

complex dynamic

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

Factors Affecting Volume of Communication in Business


Nature

of the business
plan

Operating People

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

A Model of the Communication Process


1.A message sent by Marci arrives in Kevins sensory world. 2.Kevins senses pick up the message, but may also pick up competing information. 3.Marci's message is filtered through Kevins unique mind and is given meaning. 4.The meaning given may trigger a response, which Kevins unique mind forms. 5.Aamer sends the message to Mina. It enters her sensory world, and a second cycle begins.
Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

A Model of the Communication Process (continued)


1.A message sent by Aamer arrives in Mina's sensory world. 2.Mina's senses pick up the message, but may also pick up competing information. 3.Aamers message is filtered through Mina's unique mind and is given meaning. 4.The meaning given may trigger a response, which Mina's unique mind forms. 5.Mina sends the message to Aamer. It enters his sensory world, and another cycle begins.
Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

How Oral and Written Communication Differ


Written communication

is more likely to involve creative effort, has longer cycles, and usually has fewer cycles.

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn

Some Basic Truths about Communication

Meanings sent are not always received.


Meaning is in the mind. The symbols of communication are imperfect.

Copyright 2003. All Rights Reserved. Quazi M. Ahmed Designed by: eYe_mAn