ACKNOWLEDGEMENT

Starting with the name of ALLAH the most beneficent and the most merciful whose blessings are abundant and favors are unlimited.

INTRODUCTION

Avari Hotels is founded in 1944. It was founded by Dinshaw Avari and is now run by his son Byram Dinshawji Avari the CEO of Avari Hotels Ltd Avari's three hotels in Pakistan are the Avari Towers, Karachi, the Avari Lahore, and the older Beach Luxury Hotel in Karachi. All hotels offer accommodation, restaurants and outdoor dining. Portraits of Dinshaw Avari and his wife Khorshed hang in the entrance lobby of the Avari Towers Hotel in all branches . Where the two largest function rooms are named after them - Dinshaw Mahal and Khorshed Mahal.

VISION

Together we can make the difference. Perfect co-ordination guarantees maximum performance.

MISSION STATEMENT

We aim to provide all our guests outstanding quality and comfort with genuine friendliness and professional warmth,surpassed by none.

Branches of AVARI HOTEL

There are six branches of Avari hotel in the world.Its headquater is in Karachi Pakistan .The branches are:
1. 2. 3. 4. 5. 6.

AVARI TOWERS KARACHI BEACH LUXURY KARACHI AVARI LAHORE AVARI XPRESS ISLAMABAD AVARI DUBAI AVARI BARSHA DUBAI

AVARI HOTEL LAHORE

INTRODUCTION Industry Founded Headquarters Key people General manager H.R Manager Products Website :Hospitality, Tourism :1962 :Karachi,Pakistan :Dinshaw Avari :Byram Dinshawji Avari (CEO) :Mr. Qasim Jafri :Mr.Awais Khan :Hotels, resorts :www.avari.com (Pakistan)

HR DEPARTMENT AT AVARI HOTEL LAHORE

Organization needs people and people need organizations. The HR department is headed by Mr.Awais Khan.We interviewed Mr Awais Khan.He provided us with his valuable time to brief some important aspects of Avaris HR practices.Human resource plays a vital role in the smooth running of an organization.

STRUCTURE OF HUMAN RESOURCE DEPARTMENT AT AVARI

Human Resource Manager

Assistent Manager

HR Executive

HR Officer

Supervisor

OBJECTIVES OF THE HUMAN RESOURCE DEPARTMENT

Job analysis Selection Recruitment Orientation Training Review benefits

FUNCTIONS OF HRD
Avari has the following Human Resource Management functions:

Personnel planning Recruitment Selection Interview Orientation Training Performance appraisal Benefits & Compensations Health & safety

HR ROLE IN EXECUTING STRATEGY

Avari hotels functional strategies support its competitive strategies. To play a role in executing strategies Avari must require highly committed employees which are the part of the Avari culture. Hotels HR department supports strategy implementation in many ways.

RECRUITMENT AT AVARI

Employment Planning & forecasting

Recruiting: Build a pool of candidates

Applicants complete application form

Candidate selected as employees

Director or department head interview final candidates to make final choices

Use selection tools: Interview to screenout applicants

SOURCES OF RECRUITMENT AT AVARI:

1. 2. 3.

INSIDE CANDIDATES OUTSIDE CANDIDATES INTERNEES A SOURCE OF OUTSIDE CANDIDATES

JOB ANALYSIS

JOB DESCRIPTOIN

JOB SPECIFICATION

JOB ANALYSIS
At AVARI job description is prepared for only managerial level post. The job description is written by the HR department. a) JOB DESCRIPTION In AVARI HOTEL , the job description contains: Skills and Efforts Tasks Responsibility Outlines of the Duty Whom to Report the Task Everything is mentioned in it for the employees in a very detailed manner.

b) JOB SPECIFICATION Once you are aware of the type of person you are looking to fit your job vacancy In AVARI HOTEL , the job specification includes: Qualification of employee Experience of employee Training or development needed for the particular job Personal attributes required for the job Interpersonal skills and communication skills.

JOB EVALUATION

Complexity of the Job. How much Stress one can Bear. Available Budget for Compensation. Experience Required for the Job. Company Need for the Employee for that Job. Abilities required performing a Job

SELECTION
The basic criteria for testing and selection listed are: Appearance & Grooming Professional Qualifications Experience & Knowledge of Job applied for Communication Skills in English Balance Poise & Maturity Potential for Growth Reasoning & Judgment Computer Skills

SELECTION PROCEDURE AT AVARI

Trickle down the CVs Check the eligibility of ecperience and qualification of candidates Call for interview to selected candidate

Minimum qualification is matriculation for the lower level staff. And the minimum Qualification is bachelors for the upper level staff.

INTERVIEW
Steps involved in getting the interview at AVARI HOTEL.
Candidates first interviewed by Assistent Manager

Then interviewed by HR manger

Selected candidates interviewed by head of particular department

ORIENTATION

New employees of 2 days orientation program. The employee is given a brief introduction of the hotel, about every department, working environment in which he has to work, and of the work related colleagues. Job description of their work at the time of orientation. Difference in the dress code of each employee from top to bottom. Respect the privacy of another employee.

TRAINING & DEVELOPEMENT

Train their employees . The human resource department recruit and select the trained as well as untrained candidates and train them according to their own needs. Use Training centers . Safety training is also provided to the employee.

TRAINING APPRAISAL
After training, the trainee performance is appraised by the immediate supervisor. This appraisal shows trainees:

Ability/Desire to learn new things. Knowledge. Leadership qualities. Discipline & Attitude.
Flexibility. Personality. Strengths & Weakness

BENEFITS
AVARI provides some kind of benefits and services to its employees in order to facilitate them. Work Schedule Breaks and Meal Periods Leaves Medical Facilities Life Insurance Increments Other Benefits BENEFITS AT RETIREMENT / TERMINATION Provident Fund MedicaL Allowance

HEALTH & SAFETY

Health and safety laws Security Measures Social security fund In-house doctor and Dispensary Hygiene of employees Fire preventions Energy conservation

AWARDS & RECOGNITION

AVARI HOTEL Lahore enjoys WORLDS LEADING HOTEL from last five years. Avari Lahore Garden awarded first prize in Spring Festival 2010. Winner of Annual Chrysanthemum Award.

Strengths
1. 2. 3. 4. 5. 6. WIFI(Wireless Internet) Lady Avari Fujiyama Big Lawns WTA(World Travel Awards) The Avari Chain

Weakness
1. 2. 3. 4. 5. 6. Limited Numbers of Rooms Small Parking Area Limited Banquet Space Old Building Image for Number Two Building is not much Visible

Opportunities
1. 2. 3. 4. 5. 6. 7. 8. Upcoming Renovation System New Property at Islamabad Future Renovation and Extension Plans AVARI Gold Card Economic Growth of Country Upcoming Lahore Expo Center New Technology Airport Counter

Threats
1. 2. 3. 4. 5. 6. PCs Extention New Hotels Low rates Hotels and Guest Houses Political Instability Poor Country Image Under cutting policy by Competition

OUR RECOMMENDATIONS:

AVARI should send its managers/employees to abroad for training purpose As AVARI doesnt have any special program to bring the outside talent in, so they need to take this area under consideration Internees should be paid for their services. More incentive programs should be introduced

CONCLUSION:
After a thorough study of Human Resource Department at AVARI Lahore we can conclude that AVARI is a huge name in the hotel industry and its Human Resource Department is working dynamically to pursue its organizational goals. This project has given us the realistic view of how Human Resource practices are followed in any organization.