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Review Questions
1. Explain the NEW concept of Management Functions. 2. Describe the different kinds of managers and their responsibilities.
Organusational Decisions
BM035-3-2
Organusational Decisions
BM035-3-2
What is Management?
Management is..
Coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively
Efficiency
Getting the most output from the least amount of input; doing things right
Effectiveness
Doing those work activities that help the organisation reach its goals; doing the right things
Organusational Decisions BM035-3-2
Management Functions
What do Managers do?
Functions
Planning Organising Leading Controlling
defining goals, establishing strategies, and developing plans arranging and structuring work
Organusational Decisions
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Management Functions
New Making Things Happen Meeting the Competition Organizing People, Projects, and Processes
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Kinds of Managers
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Top Managers
Responsible for: Creating a context for change. Developing attitudes of commitment and ownership in employees. Creating a positive organizational culture through language and action. Monitoring their business environments.
Organusational Decisions
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Middle Managers
Responsible for: Planning and allocating resources to meet objectives. Coordinating and linking groups, department and divisions. Monitoring and managing the performance of the subunits and individual managers who report to them. Implementing the changes or strategies generated by top managers.
Organusational Decisions
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First-Line Managers
Responsible for: Managing the performance of entry-level employees. Teaching entry-level employees how to do their jobs. Making detailed schedules and operating plans on middle managements intermediate range plans.
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Team Leaders
Responsible for: Facilitating team performance. Managing external relationships. Internal team relationships.
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Interpersonal Roles
Informational Roles
Decisional Roles
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Interpersonal Roles
Roles Description
Symbolic head: obliged to perform a number of routine duties of a legal or social nature
Examples
Greeting visitors; signing legal documents
Figurehead
Leader
Responsible for the motivation of subordinates; responsible for staffing, training, and associated duties
Liaison
Maintains self-developed network of outside contacts and informers who provide favours and information
Acknowledging mail; doing external board work; performing other activities that involve outsiders
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Organusational Decisions
3 Informational Roles:
Informational Roles
Roles Description
Seeks and receives wide variety of internal and external information to develop thorough understanding of organisation and environment
Examples
Reading periodicals and reports; maintaining personal contacts
Monitor
Disseminator
Transmits information received from outsiders or from subordinates to members of the organisation
Spokesperson
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4 Decisional Roles:
Organusational Decisions
Decisional Roles
Roles Entrepreneur Description
Searches organisation and its environment for opportunities and initiates improvement projects to bring about changes
Examples
Organising strategy and review sessions to develop new programs
Disturbance Handler
Responsible for corrective action when organisation faces important, unexpected disturbances
Organising strategy and review sessions that involve disturbances and crises
Resource Allocator
Responsible for the allocation of organisational resources of all kinds making or approving all significant organisational organisational decisions
Scheduling; requesting authorisation; performing any activity that involves budgeting and the programming of subordinates work
Negotiator
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Human Skills
Ability to work with others
Conceptual Skills
Ability to see the whole organization
Technical Skills
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Human Skills
The skills associated with understanding and being able to get along with other people.
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Conceptual Skills
The skills associated with being able to think in abstract, to diagnose and analyse different situations, and to see beyond the present.
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Motivation to Manage
(Leadership Skills)
The desire and skills to be in charge and motivate others to work to meet specific objectives.
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Exhibit 1.4
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After Six Months as a Manager Initial expectations were wrong Fast pace Heavy workload Job is to be problem-solver and troubleshooter for subordinates
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Learning Summary
Who are Managers?
Managers coordinate and oversee the work of other people so that organisational goals can be accomplishes.
Organusational Decisions
BM035-3-2
Learning Summary
What do Managers do?
Functions
Planning Organising Leading Controlling
defining goals, establishing strategies, and developing plans arranging and structuring work
Organusational Decisions
BM035-3-2
Learning Summary
What do Managers do?
Roles
Interpersonal Informational
figurehead, leader, liaison
Decisional
Organusational Decisions
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Learning Summary
What do Managers do?
Skills
Technical Skills Human Skills Conceptual Skills Leadership Skills (Motivation to Manage)
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Main Reference
Stephen P. Robbins & Mary Coulter, (2007)
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Q&A
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Review Questions
1. Explain the NEW concept of Management Functions. 2. Describe the different kinds of managers and their responsibilities.
Organusational Decisions
BM035-3-2
Review Questions
Organusational Decisions
BM035-3-2
Management Issues
Manager Someone who coordinates and oversees the work of other people so that organisational goals can be accomplished.
Organusational Decisions
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