Академический Документы
Профессиональный Документы
Культура Документы
Background
Caesar Tahoe is a casino, hotel & entertainment complex on the south shore of Lake Tahoe, Nevada 1995 Caesar world organization purchase by the ITT conglomerate 1997 was spun off into the Starwoord Resort Organization 1999, Then was sold to Park Place Entertainment when Starwood decide to focus on non gaming properties.
Backgroundcontd
Executive at Caesar Tahoe consist :
Executive VP & GM (13th in 20 years)---1,5 change 7 Direct Report
Far east Marketing VP (<2 years) National Marketing (<2 years) Casino Marketing (10 years) Hotel VP (<2 years) Casino Operation VP (20 years) HR VP (<2 years) CFO (<2 years)
Analyst of situation
CS 1. Turn over level in the casino & hotel ---higher than normal 2. Caesar Brand had suffer in all the corporate portfolio 3. Conflict among senior manager IS 1. Growing the property 2. Reestablishing the Caesar Brand 3. Investing in HR
Team Building 1. Improve team work 2. Clarify the core values of the organization
Survey, team meeting, interview to understand the groups process & procedure
DEVELOPMENT Role clarification Mission & goal development Decision making processes Normative change
1.
2. 3. Group Operation & Behavior
Clarify Goals & vision of the property Team process & role Action plan to the future
Day 1st
Day 2nd Team discussion about core-values works & core purpose -----list of core values and core of purpose that describe the essence of the organization Team discussion about its vision-----list of the key actions to realize the vision Ended with completion of responsibility chart----to clarify task completion expectation & accountabilities among the team member
Share experience about the best team & identified the characteristics ---Agreed norms & characteristics Problem solving exercise that prompted member to collaborate on a task -----Data about of the groups functioning Discussing the nature of conflict among team member
Change Kaleidoscope
Top executive driver changes Emergency
Awareness of change
Path: growing the business & establishing brand Start point: Top Down Style: Collaborative intervention: Interpersonal & group intervention Roles: Leadership
Inhibitor of change
Enabler of change