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Introduction
Defining e-business The development of the new economy Types of e-business and related industries The growth of e-business Use of the internet Key people
Defining e-business
e-business:
The use of the internet to network and empower business processes, electronic commerce, organisational communication and collaboration within a company and with its customers, suppliers and other stakeholders.
e-commerce:
The buying and selling, marketing and servicing of products and services via computer networks. Since e-business includes the process of transacting with suppliers and customers there is an overlap in activities with e-commerce.
e-business
Buying and selling electronically Electronic procurement Electronic distribution Online customer service Electronic marketing Secure transactions Automation of processes Electronic collaboration
e-commerce
Sell-side e-commerce Buy-side e-commerce
convergence of technologies and industries such as the internet, broadcasting and telecommunications.
Issues
Markets Competition Structure Value driver
Old economy
Hierarchy Mass Capital & labour Machines Low cost Independent
New economy
Network or virtual Flexible, customised Innovation, knowledge Digital, electronic Speed, quality Collaborative
Issues
Old economy
New economy
Business-to-consumer (B2C):
market and sell products or services to consumers
Consumer-to-consumer (C2C):
some websites bring consumers together for specific purposes eg. e-Bay for online auctions
Growth of e-business
Development of the World Wide Web in the early 1990s extended
the functionality of the internet by linking documents.
WWW and related hypertext mark-up language (HTML) allowed Commercialisation of the WWW and greater public usage led to
the rapid rise of the internet economy.
users to access pages, documents and servers from many different websites creating a network of interconnectivity.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Check e-mail School material Product information Surfing/browsing Look up facts Plan travel Buy online Local information News Instant messaging
Key people
Tim Berners Lee: Marc Andreeson: Bill Gates: Michael Dell: Jerry Yang: David Filo: Pierre Omidyar: Jeff Bezos:
developed the WWW developed web browser Netscape co-founder of Microsoft founder of Dell computers co-founder of Yahoo! co-founder of Yahoo! founder of e-Bay founder of Amazon.com
Answer: Buying and selling, marketing and servicing of products and services via computer networks.
Possible answers: Buying, selling, procurement, marketing, collaboration, distribution, transaction payments, stock control, supply chain management, customer relations, automation of business processes. 4. What are the three main types of e-business? Answer: Business-to-business (B2B) Business-to-consumer (B2C) Consumer-to-consumer (C2C)
Possible answers: Information-based underpinned by technology such as internet and information and communications technologies (ICTs), broadband, mobile telephony. Based on knowledge sharing, innovation and creativity. Convergence of industries such as telecommunications, broadcasting and internet services. Businesses are part of an integrated network of organisations. No time or distance constraints for business. New organisational structures featuring dislocated workers, network and virtual organisations. Key drivers are human intellectual capital, innovation, speed and quality.
Possible answers: Ease of access Ease of use Access to wider markets Potential economies of scale Marketing economies Improved logistics Automated processes Network externalities Lower costs Increased efficiency
Possible answers: Ease of access Ease of use Access to market information Convenience Lower prices Personalisation Customisation Network externalities One-to-one customer service Access to the internet community Empowerment
Answers: Bill Gates: Jeff Bezos: Pierre Omidyar: Jerry Yang: Shawn Fanning: Michael Dell:
http://www.internetworldstats.com/top20.
htm