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  • Roberta Doyle - Keeping A Cool Head in A Crisis

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    Culture Comms
    104 просмотров11 страниц
    The document summarizes advice for cultural organizations on managing press crises and issues. It recommends staying calm and objective if confronted with criticism, taking detailed notes, and consulting others if you don't know the answer. It also advises having a written crisis plan in place with contact information, deciding spokespeople in advance, and establishing a no-blame culture to avoid developing a crisis mindset. The overall message is to prepare for potential issues and remain professional if problems do arise.

    Исходное описание:

    Roberta Doyle's presentation from 2012's Keeping a cool head in a crisis session

    Оригинальное название

    Roberta Doyle - Keeping a Cool Head in a Crisis

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    The document summarizes advice for cultural organizations on managing press crises and issues. It recommends staying calm and objective if confronted with criticism, taking detailed notes, and consulting others if you don't know the answer. It also advises having a written crisis plan in place with contact information, deciding spokespeople in advance, and establishing a no-blame culture to avoid developing a crisis mindset. The overall message is to prepare for potential issues and remain professional if problems do arise.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPT, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    104 просмотров11 страниц

    Roberta Doyle - Keeping A Cool Head in A Crisis

    Загружено:

    Culture Comms
    The document summarizes advice for cultural organizations on managing press crises and issues. It recommends staying calm and objective if confronted with criticism, taking detailed notes, and consulting others if you don't know the answer. It also advises having a written crisis plan in place with contact information, deciding spokespeople in advance, and establishing a no-blame culture to avoid developing a crisis mindset. The overall message is to prepare for potential issues and remain professional if problems do arise.

    Авторское право:

    Attribution Non-Commercial (BY-NC)
    Скачайте в формате PPT, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 11

    Cultural PR Conference

    National Maritime Museum London January 2012

    Roberta Doyle Director of External Affairs National Theatre of Scotland

    When it all goes horribly wrong.

    When it all goes horribly wrong.


    the Controversialist Approach

    Crisis Press _______________


    If it does go horribly wrong..

    Stay calm Listen objectively, dont interrupt and dont take it personally Take detailed notes/record conversations Ask to ring back If you dont know the answer, say so Consult

    Your job is to remain professional


    If the coverage is bad but true.. If the coverage is bad but inaccurate..

    Crisis Press ___________


    Crisis press and Issues/Incident Management:

    Avoid the crisis culture by having a written Plan - out of hours numbers, key contacts, insurers, lawyers - decide spokespeople in advance ie Chair, Curator, Artistic Director etc - identify issues eg Health & Safety, political, religious, personal Establish a no-blame culture Have a reputation management working group

    When it all goes horribly wrong.

    When it all goes horribly wrong.

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