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ages l Im isua V
Bod y La ng u age
q 55% of impact is determined by body language postures, gestures, and eye contact. q 38% by the tone of voice, and q 7% by the content or the words used in the communication process.
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SENDER (encodes)
Barri er Barri er
RECEIVER (decodes)
Feedback/Response 7/10/12
Gatekeeper : A strategic position in the network that allows him/ her to control information. Liaison : Bridge between groups, tying groups together and facilitating communication flow needed to integrate group activities. Cosmopolite : links the organisation to external environment for ex. With 7/10/12 statutory authorities, tech
DO
HIGH
HIGH
High Say, Low Do Inconsistent Communication SA Y Click to edit Master subtitle style Low Say, Low Do No Communicatio n
LOW
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Whereas women tend to listen and lend social support, men tend to take control by offering advice.When men do this, they are asserting their power, contributing to a communication barrier between the sexes. While men may complain that women are too emotional, women may complain that men do not 7/10/12
The Old Boys Network : We tend to communicate most with those who are similar to ourselves on such key variables as age and the time working on the job. The Snowball Effect : Like a snowball which does not accumulate snowflakes randomly, but collects those that are in its path. Research shows patterns of voluntary turnover 7/10/12
Types of Rumours
Pipe Dreams : It reflects peoples wishes ( Ex. This years bonus will be higher than last year) Bogie Rumours : based on peoples fears and anxieties. ( Ex. Large scale downsizing) Wedge Drivers : malicious rumours with the intent of damaging someones reputation.
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Barriers to communication
Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
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Speaker
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