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The Communication Process

What are the most common ways we communicate?


S p o k e n W W o r r id t t e n W 7/10/12 o

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Bod y La ng u age

The Communication Process

q 55% of impact is determined by body language postures, gestures, and eye contact. q 38% by the tone of voice, and q 7% by the content or the words used in the communication process.

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The Communication Process

Communication is the process of sending and receiving information among people


Medium

SENDER (encodes)

Barri er Barri er

RECEIVER (decodes)

Feedback/Response 7/10/12

Communication Roles People Play

Gatekeeper : A strategic position in the network that allows him/ her to control information. Liaison : Bridge between groups, tying groups together and facilitating communication flow needed to integrate group activities. Cosmopolite : links the organisation to external environment for ex. With 7/10/12 statutory authorities, tech

DO
HIGH

HIGH

High Say, Low Do Inconsistent Communication SA Y Click to edit Master subtitle style Low Say, Low Do No Communicatio n

High Say, High Do Best Communication

Low Say, High Do Ineffective Communication

LOW

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Individual Differences in Communication

Whereas women tend to listen and lend social support, men tend to take control by offering advice.When men do this, they are asserting their power, contributing to a communication barrier between the sexes. While men may complain that women are too emotional, women may complain that men do not 7/10/12

Informal Communication Network

The Old Boys Network : We tend to communicate most with those who are similar to ourselves on such key variables as age and the time working on the job. The Snowball Effect : Like a snowball which does not accumulate snowflakes randomly, but collects those that are in its path. Research shows patterns of voluntary turnover 7/10/12

Types of Rumours

Pipe Dreams : It reflects peoples wishes ( Ex. This years bonus will be higher than last year) Bogie Rumours : based on peoples fears and anxieties. ( Ex. Large scale downsizing) Wedge Drivers : malicious rumours with the intent of damaging someones reputation.
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Home Stretchers : Designed to

Barriers to communication
Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions

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Speaker

What causes distortion? Listener


o Perceptions o Preconceived notions/expectati on o Physical hearing problem o Speed of thought o Personal interests o Emotions o Attention span

o Language o Wordiness o Semantics o Emotions o Inflections

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