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Establishing a Program Management Office for IT

Planning For Contract Termination

The Top 10 Problems with Outsourcing

Transition - Six Factors Determining Success or Failure

The Purpose-Driven Shared Services Center

Strategic Planning for Shared Services

Moving the Masses (Physically and Mentally) to a Shared Service Center

James Bellini - Historian of the Future

IT Governance and Project Portfolio Management

Shared Services as an Asset in Supporting Innovation and Growth

Carve-Outs as the Next Step for Shared Services

Scoring IT Success at Bowne & Co Inc

Q&A with Neil McEwen, PA Consulting

Service Managemen - Supporting Competitive Service Delivery

Q - So when is “Shared Services” not really “Shared Services”

Member-Centric Models of Benchmarking and Their Relevance to Shared Services Centers

Low-Cost or Value-Adding - How do Shared Services Truly Stand Out

Establishing Shared Services as a Strategic Partner in Business

August Gateway 2008