Newcomers Guide Ru

2012 .
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Barbara Carver, Baytree Communications, Project

Coordinator and Editor
Alan Bagshaw, Canvas Plus, Layout
Andrea Scott, Big Red Pen, Proofreading
Carrie Davies, Fact Checking
Joanna Li (Previous Edition Project Coordinator)
Michael Szasz (Previous Edition Writer)
June Dragman (Previous Edition Writer)
Joan Acosta (Previous Edition Editor)
Emily Hunter (Previous Edition Researcher)

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B.C. Newcomers Guide - Russian
#7550003559.
Ministry of Jobs, Tourism and Skills Training
5th Floor 605 Robson Street
Vancouver, B.C. V6B 5J3
: 604 660-2203 : 250 952-4559
: DCVCustomerSer@gov.bc.ca

: Gillian Ruemke-Douglas
and Nola Johnston
: iStockphoto
Fotosearch: . 27, 30, 50
Insurance Corporation of British Columbia: . 70, 71,72
iStockphoto: . 2, 7, 28, 35, 36, 48, 49, 66, 78, 86, 97,
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Law Courts Education Society of British Columbia:
. 88
Natural Eye Institute: . 47
The Province: . 1, 3, 4, 8, 13, 14, 15, 25, 26, 29, 32, 41,
44, 54, 64, 73, 96, 99, 107, 113, 114
The Westcoast Reader: . 5, 105, 108, 109
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Tourism Vancouver: . 3
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Veer: . 9, 33, 59, 78, 81
( 2012 ., 1)
Timothy Tucker (Project Coordinator and Graphic
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Jody Johnson, School District #41
(Review and analysis)
La Fdration des francophones de la ColombieBritannique (Francophone content)
The Provincial Language Service (Translation)
MOSAIC (Translation)

: Sandra Cabrera (Storefront
Orientation Services), Sherman Chan (M.O.S.A.I.C.),
Dominic Fung (Immigration and WelcomeBC
Branch), Hye Soon Kim (Inter-Cultural Association of
Greater Victoria), Donna Lo (Abbotsford Community
Services & Chilliwack Community Services), Aurea
Lucas (S.U.C.C.E.S.S.), Sharon Pannu (Immigrant &
Multicultural Services Society of Prince George)

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16
1:

:
Abbotsford
Abbotsford Community Services
( )
2420 Montrose Street
Abbotsford, B.C. V2S 3S9
.: 604 859-7681
: info@abbotsfordcommunityservices.com
www.abbotsfordcommunityservices.com
S.U.C.C.E.S.S. Burnaby Service Centre

(S.U.C.C.E.S.S. )
#200 5172 Kingsway
Burnaby, B.C. V5H 2E8
.: 604 430-1899
: settlement@success.bc.ca
www.successbc.ca
Burnaby
Campbell River
Immigrant Services Society of British Columbia

(
)
#207 7355 Canada Way
Burnaby, B.C. V3N 4Z6
.: 604 395-8000
: settlement@issbc.org
www.issbc.org
Immigrant Welcome Centre of Campbell River

(
)
A114 740 Robron Road
Campbell River, B.C. V9W 6J7
.: 250 830-0171
: info@immigrantwelcome.ca
www.immigrantwelcome.ca
MOSAIC Kingsway Office

(MOSAIC )
5902 Kingsway
Burnaby, B.C. V5J 1H2
.: 604 438 8214
: mosaic@mosaicbc.com
www.mosaicbc.com
17
MOSAIC CCM of Canada Office

(MOSAIC
)
4533 Kingsborough
Burnaby, B.C. V5H 4V3
.: 604 877-8606
www.mosaicbc.com
Chilliwack
Chiliwack Community Services
( )
9214 Mary Street
Chilliwack, B.C. V2P 4H6
.: 604 393-3251
: ccsinfo@comserv.bc.ca
www.comserv.bc.ca
- :

Coquitlam
Courtenay

(
)
#240A - 3020 Lincoln Avenue
Coquitlam, B.C. V3B 6B4
.: 778 284-7026
www.issbc.org
Immigrant Welcome Centre of Courtney /

Comox Valley Association (
/ )
C 1001 Lewis Avenue
Courtenay, B.C. V9N 5R4
: admin@immigrantwelcome.ca
www.crmisa.ca

(
)
200 504 Cottonwood Avenue
Coquitlam, B.C. V3J 2R5
.: 778 383-1438
www.issbc.org
S.U.C.C.E.S.S. Tri-Cities Service Centre
(S.U.C.C.E.S.S.
-)
Suite 2058 Henderson Place,
1163 Pinetree Way
Coquitlam, B.C. V3B 8A9
.: 604 468-6000
www.successbc.ca
S.U.C.C.E.S.S. Burnaby-Coquitlam Service Centre
(S.U.C.C.E.S.S. )
435B North Road
Coquitlam, B.C. V3K 3V9
.: 604 936-5900
www.successbc.ca
Cranbrook
Community Connections Society
of Southeast B.C.
(
- )
#100 125 10th Avenue South
Cranbrook, B.C. V1C 2N1
.: 250 426-2976
: admin-cwrs@shaw.ca
www.ccscranbrook.ca
Duncan
Cowichan Valley Intercultural and Immigration
Aid Society
(
)
#205 - 394 Duncan Street
Duncan, B.C. V9L 3W4
.: 250 748-3112
www.cis-iwc.org
Fort St. John
S.U.C.C.E.S.S Fort St. John Office
(S.U.C.C.E.S.S. --
#209 10142 101 Avenue
Fort St. John, B.C. V1J 2B3
.: 250 785-5323
: onose.oboh@success.bc.ca
www.successbc.ca
18
1:
Kamloops
Maple Ridge
Kamloops-Cariboo Regional
Immigrant Society
(
-)
448 Tranquille Road
Kamloops, B.C. V2B 3H2
.: 250 372-0855
. : 1-866 672-0855
: kis@immigrantservices.ca
www.immigrantservices.ca

(
)
#320 22470 Dewdney Trunk Road
Maple Ridge, B.C. V2X 5Z6
.: 778 284-7026
www.issbc.org
Kelowna
Kelowna Community Resources Society
( )
#120 1735 Dolphin Avenue
Kelowna, B.C. V1Y 8A6
.: 250 763-8008
www.kcr.ca
Langley
(
)
#204 20621 Logan Avenue
Langley, B.C. V3A 7R3
.: 604 510-5136
www.issbc.org
Mission
Mission Community Services Society
( )
33179 2nd Avenue
Mission, B.C. V2V 1J9
.: 604 826-3634
www.missioncommunityservices.com
Nanaimo
Central Vancouver Island Multicultural Society
(
. )
#101 319 Selby Street
Nanaimo, B.C. V9R 2R4
.: 250 753-6911
: admin@cvims.org
www.cvims.org
Langley Community Services Society

( )
#5339 207th Street
Langley, B.C. V3A 2E6
.: 604 534-7810
: info@lcss.ca
www.lcss.ca
19
- :

New Westminster
Penticton

(
)
#200 620 Royal Avenue
New Westminster, B.C. V3M 1J3
.: 604 522-5908
www.issbc.org
South Okanagan Immigrant & Community Services

(
)
508 Main Street
Penticton, B.C. V2A 5J7
.: 250 492-6299
: ed@soics.ca
www.soics.ca
MOSAIC Fraserside Community Services Office

(MOSAIC
)
2nd floor 519 7th Street
New Westminster, B.C. V3M 6A7
.: 604 522-3722 . 155
www.mosaicbc.com
North Vancouver / North Shore
North Shore Multicultural Society
( )
#207 123 East 15th Street
North Vancouver, B.C. V7L 2P7
.: 604 988-2931
. : 1 866 907-5404
: office@nsms.ca
www.nsms.ca
Oliver
South Okanagan Immigrant and Community Services
(
)
6239 Main Street
Oliver, B.C. V0H 1T0
.: 250 498-4900
: oliveroffice@soics.ca
www.soics.ca
Prince George
Immigrant and Multicultural Services Society
of Prince George
(
-)
1270 2nd Avenue
Prince George, V2L 3B3
.: 250 562-2900
: imss.pg@shawcable.com
www.imss.ca
Richmond
CHIMO Crisis Services
( CHIMO)
#120 7000 Minoru Boulevard
Richmond, B.C. V6Y 3Z5
.: 604 279-7077
: chimo@chimocrisis.com
www.chimocrisis.com
CHIMO Crisis Services Park Village Centre
( CHIMO - )
8151 Park Road
Richmond, B.C. V6Y 1S9
.: 604-279-1175
www.chimocrisis.com
20
1:
(
)
#110 5751 Cedarbridge Way,
Richmond, B.C. V6X 2A8
.: 604 684-7498 . 1675
www.issbc.org
Richmond Multicultural Community Society
(
)
#210 7000 Minoru Boulevard
.: 604 279-7160
www.rmcs.bc.ca
S.U.C.C.E.S.S. Richmond Office
(S.U.C.C.E.S.S. )
#220 - 7000 Minoru Boulevard
.: 604 279-7180
www.successbc.ca
Squamish
Squamish Immigrant Settlement Services
(
)
38027 Cleveland Avenue
Squamish, B.C. V8B 0B8
.: 604 567-2222
: Squamish@nsms.ca
www.nsms.ca
21
Surrey
DIVERSEcity Community Resources Society
(
)
#1107 7330 137th Street
Surrey, B.C. V3W 1A3
.: 604 597-0205
: info@dcrs.ca
www.dcrs.ca
DIVERSEcity Community Resources Society
(
)
#306 10252 City Parkway
Surrey, B.C. V3T 4C2
.: 604 587-5628
: info@dcrs.ca
www.dcrs.ca
Options Community Services Society
(
OPTIONS)
13520 78th Avenue
Surrey, B.C. V3W 8J6
.: 604 572-4060
: info@options.bc.ca
www.options.bc.ca
Progressive Intercultural Community Services Society
(
)
#20512725 80th Avenue
Surrey, B.C. V3W 3A6
.: 604 596-7722
: pics@pics.bc.ca
www.pics.bc.ca
- :

S.U.C.C.E.S.S. Surrey Office
(S.U.C.C.E.S.S. )
#206 10090 152nd Street
Surrey, B.C. V3R 8X8
.: 604 588-6869
www.successbc.ca
Vancouver
Collingwood Neighbourhood House
( )
5288 Joyce Street
Vancouver, B.C. V5R 6C9
.: 604 435-0323
: info@cnh.bc.ca
www.cnh.bc.ca
www.issbc.org
530 Drake Street
Vancouver, B.C. V6B 2H3
.: 604 684-7498
#501 333 Terminal Avenue
Vancouver, B.C. V6A 2L7
.: 604 684-2561
Kiwassa Neighbourhood House

( )
2425 Oxford Street
Vancouver, B.C. V5K 1M7
.: 604 254-5401
: info@kiwassa.ca
www.kiwassa.bc.ca
Little Mountain Neighbourhood House
( )
3981 Main Street
Vancouver, B.C. V5V 3P3
.: 604 879-7104
: info@lmnhs.bc.ca
www.lmnhs.bc.ca
MOSAIC Grant Street Head office
(MOSAIC -)
1720 Grant Street
Vancouver, B.C. V5L 2Y7
.: 604 254-9626
www.mosaicbc.com
MOSAIC - Jewish Family Service Agency
(MOSAIC
)
305 1985 West Broadway
Vancouver, B.C. V6J 4Y3
.: 604 257-5151
www.mosaicbc.com
22
1:
Mount Pleasant Neighbourhood House
(
-)
800 East Broadway
Vancouver, B.C. V5T 1Y1
.: 604 879-8208
: info@mpnh.org
www.mpnh.org
S.U.C.C.E.S.S. Social Service Centre

(S.U.C.C.E.S.S.
)
28 West Pender Street
Vancouver, B.C. V6B 1R6
.: 604 684-1628
www.successbc.ca
Multicultural Helping House Society

(
)
4802 Fraser Street
Vancouver, B.C. V5V 4H4
.: 604 879-3277
: melindau@helpinghouse.org
www.helpinghouse.ca
South Vancouver Neighbourhood House

(
)
6470 Victoria Drive
Vancouver, B.C. V5P 3X7
.: 604 324-6212
: svnh@southvan.org
www.southvan.org
Progressive Intercultural
Community Services Society
(
)
#102 8157 Main Street
Vancouver, B.C. V5X 3L2
.: 778 371-8552
: pics@pics.bc.ca
www.pics.bc.ca
S.U.C.C.E.S.S. Granville Service Office
(S.U.C.C.E.S.S. -)
#300 8268 Granville Street
Vancouver, B.C. V6P 4Z4
.: 604 323-0901
www.successbc.ca
23
Vernon
Vernon and District Immigrant Services Society
(
.
)
#100 3003 30th Street
Vernon, B.C. V1T 9J5
.: 250 542-4177
: vdiss@shaw.ca
www.vdiss.com
- :

Victoria
Inter-Cultural Association of Greater Victoria
( )
930 Balmoral Road
Victoria, B.C. V8T 1A8
.: 250 388-4728
: info@icavictoria.org
www.icavictoria.org

: www.welcomebc.ca/wbc/service_
providers/programs/settlement_agencies.page

:
Connection Centre for Francophone
Immigrants (CCFI) (
)
1551 West 7th Avenue
Vancouver, B.C. V6J 1S1
.: 604 630-0316
. : 1 877 492-2780
: info@vivreencb.ca
www.vivreencb.ca
24
2:

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B.C. Housing BC Rental Assistance Program (
). ,
19 . B.C. Housing
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604 433-2218. 1 800 257-7756.
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, , , , .
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. .
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of B.C. ( ) -
604 879-5112. 1 800 879-5111.
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Housing Federation of B.C. 250 384-9444.
26
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).
.

.

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.
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.

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: www.rentbc.com.
27
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29

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.

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Municipalities & Regional Districts,
Garbage Recycling.
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FortisBC , .
B.C. Hydro FortisBC .
, Gas Companies OilsFuel & Heating.

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,
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and Brokers.

30
2:
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).
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1 800 665-8779.

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31
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31 2012 .
.
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), ,
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-

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.
. Truck Renting and Leasing
.
32
2:

,
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: www.realtor.ca.

,
.
Real Estate
.
,

.

.

,
.
.
.
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33
,
.
.

.
Insurance Agents and Brokers .

,
.

- Residential Tenancy Branch
www.rto.gov.bc.ca. Publications
Residential Tenancy Act: A Guide for
Landlords & Tenants in British Columbia (
:

).
,
.
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Guide ( )
,
.
- :

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:
Tenant Resource & Advisory Centre (TRAC)
(-
)
Lower Mainland Tenants Rights Information Line/
Tenant Hotline
(
/
)
-: 604 255-0546
:
1 800 665-1185
www.tenants.bc.ca
B.C. Human Rights Coalition

1202 510 West Hastings Street
Vancouver, B.C. V6B 1L8
.: 604 689-8474
:
1 877 689-8474
www.bchrcoalition.org
B.C. Human Rights Tribunal
1170 605 Robson Street
.: 604 775-2000
:
1 888 440-8844
:
BCHumanRightsTribunal@gov.bc.ca
www.bchrt.bc.ca
Canadian Human Rights Commission
. 1 888 214-1090
www.chrc-ccdp.ca
Residential Tenancy Branch

400 5021 Kingsway
Burnaby, B.C. V5H 4A5
.: 604 660-1020

101 3350 Douglas Street
Victoria, B.C. V8Z 3L1
.: 250 387-1602

305 - 478 Bernard Avenue
Kelowna, B.C. V1Y 6N7
( ):
1 800 665-8779
www.rto.gov.bc.ca
34
3:
,

,

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36
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37
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. Credit
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) ,

.
1 888 527-8999 - :
www.nomoredebts.org.
,
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, :
www.osb-bsf.ic.gc.ca.
, ,
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Counselling .

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BC Sales Tax (PST)

(
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(PST)

.

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individuals/Income_Taxes/Personal_ Income_
Tax/tax_credits/salestax.htm
Goods and Services Tax (GST)

(
)

5%-
.

-: www.cra-arc.gc.ca/tx/bsnss/
tpcs/gst-tps/gnrl/hw-eng.html

(GST)

.
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www.cra-arc.gc.ca/bnfts/gsthst/fq_qlfyng-eng.
html

30 .

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Canada Revenue Agency
( )
- : www.cra.gc.ca.

.
38
3:

,
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Tax Consultants .

Canada Child Tax Benefit (
) ,
,
18 .
,

,
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.

1 800 387-1193.

- : www.cra.gc.ca.

.

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.

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200 . .
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,
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Transfer Tax :
www.sbr.gov.bc.ca/business/Property_Taxes/
Property_Transfer_Tax/ptt.htm.
Old Age Security Pension (OAS)

( )

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line (
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Property
Transfer Tax. 1%
39
- :

, OAS GIS,
Seniors Supplement ( ).
Seniors Supplement , .
. 1 866 866-0800,
4, -: www.mhr.gov.bc.ca/PROGRAMS/other.htm
.
term deposits ( ), GICs
( ), Canada Savings Bonds (
) treasury bills ( ). ,
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. Financial
Planning Consultants . , ,
: www.cba.ca/en/consumer-information.
40
4:

HealthLink BC

,
Medical Services Plan (MSP) ( ).
, ,
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Other Than Life.
41
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604 683-7151.

1 800 663-7100.
- :
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.

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Insurance BC, ,
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(
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1 888 242-2100 - :
www.cic.gc.ca.
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Insurance
CompaniesOther Than Life.
42
4:
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- College of Physicians and
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www.cpsbc.ca , ,
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44
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Healthy Kids
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Healthy Kids Program

19 .

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www.hsd.gov.bc.ca/publicat/
bcea/HealthyKids.htm.

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45
- :

-

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Provincial Language
Service ( )
1 877 228-2557,
( ).

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- BC Dental Association
(
) :
www.bcdental.org/Find_a_Dentist.

.
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Program ( ).

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.

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(public health
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, Clinics
.
46
4:

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( ),

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,

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PharmaCare
( ).

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Fair PharmaCare (
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47

.

,
Health Insurance BC. -
604 683-7151.

1 800 663-7100.
- Health Insurance BC,
:
www.health.gov.bc.ca/pharmacare.
,

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MSP
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1 800 661-2121.

.
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Disabilities (
)
1 800 663-1278
- : www.bccpd.bc.ca.
48
5:

.
. 12
( ) 13 17 18 .
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StrongStart BC ( ).
.
:
www.bced.gov.bc.ca/early_learning/strongstart_bc.
Ready, Set, Learn ( , , )
3 . .
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:
www.bced.gov.bc.ca/early_learning/rsl.
49
- :

16 .

.
() .
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2 3 .
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8 12 9 12.

18 .

(graduation
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in Schools (SWIS) (
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.

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(
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5 .

(kindergarten).

.
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.

: www.bced.gov.bc.ca/early_learning/fdk.
,
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(ESL
classes). ,

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(
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50
5:

,
( ).

Schools
.
- : www.bced.gov.bc.ca/
apps/imcl/imclWeb/Home.do.

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(immunization record) .

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B.C.
Heritage Language Association (

) 604 298-4526
- : www.bchla.net.

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Federation of Independent School Associations
( )
- 604 684-6023
604 684-7846. -
: www.fisabc.ca.

: SchoolsAcademicElementary and
Secondary.
- B.C. Ministry of Education
(
) :
www.bced.gov.bc.ca/independentschools.

.
,
- ,

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.

.

: www.learnnowbc.ca/schools.

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:
www.bced.gov.bc.ca/home_school.

12
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,
Schools
AcademicColleges and Universities.
,
.
-
: www.aved.gov.bc.ca/institutions.

Being an Informed Student -
: www.aved.gov.bc.ca/informedstudent/
welcome.htm.
52
5:
,

,

. ,
-.

,
.

.
,

12
.
,
,
,
.
-
:
www.aved.gov.bc.ca/studentaidbc.
Registered Education
Savings Plan (RESP) (
),

.
RESP
. RESP
Social Insurance Number
(SIN) ( ).
Canada Education
Savings Grant (
). ,

RESP .
-
: www.CanLearn.ca
1 888 276-3624.
53

,
.

, -,
.
,
,
.
,
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,
Private Career Training Institutions Agency
(PCTIA) (
,
). -
604 569-0033.

1 800 661-7441.
- PCTIA: www.pctia.bc.ca.

Schools.

English as a
Second Language (ESL) (
),
,
-.
- :

English Language Services for
Adults (ELSA) (
)
,
,
ESL, .
English Language
Services for Adults (ELSA).
ELSA . (

. 6.)

:
www.WelcomeBC.ca/LearnEnglish.
ELSA
()
. :
Vancouver, Burnaby, Richmond, New
Westminster, North Vancouver West
Vancouver Western ESL
Services (
),
: 604 876-5756.
Surrey, Coquitlam, Port Coquitlam, Port
Moody, Maple Ridge Fraser Valley
Surrey Language Assessment
Centre (
), :
604 507-4150.

. (

1.)
ESL Settlement Assistance Program

(ESL SAP) (

)

.
ESL SAP
:
www.WelcomeBC.ca/LearnEnglish.

.
,

. Adult Basic
Education Student Assistance Program
( ,
)
: www.aved.gov.bc.ca/
studentaidbc/explore/grants-scholarships/adultbasic-education

,
,

.
54
5:

.
,
,
.
ESL
Language Schools.
,
.
ESL - :
www.elsanet.org/esldirectory/index.php.

.
,
,
,
.
.
, ,
. ,
.
12
.
,
.

- : www.aved.gov.bc.ca/abe/
abesap/htm.

- :
55
www.aved.gov.bc.ca/institutions.

. -
: www.bced.gov.bc.ca/apps/imcl/
imclWeb/Home.do.

.

, .

Thompson Rivers University Open
Learning (
) 1
800 663-9711. -
: www.tru.ca/distance.

- :
www.bccampus.ca.

Settlement Workers in Schools (SWIS)
:
Abbotsford 34
.: 604 504-4616 . 1839
Burnaby 41
.: 604 664-8441
Central Okanagan 23
: 250 860-9729
Chilliwack 33
.: 604 393-3251
Conseil scolaire francophone 93
.: 604 214-2600
- :

Coquitlam 43
.: 604 939-9201
Delta 37
.: 604 946-4101
Langley 35
.: 604 534-7891
Maple Ridge-Pitt Meadows 42
.: 604 463-4200
Mission 75
.: 604 826-6286 . 3321
Nanaimo-Ladysmith 68
.: 250 754-5521
New Westminster 40
.: 604 517-6227
North Vancouver 44
North Shore Multicultural Society
( )
.: 604 988-2931
Okanagan-Similkameen 53
: 250 498-4900
Peace River North 60
.: 250 262-6096
Prince George 57
.: 250 561-6800
Richmond 38
.: 604 668-6596
Surrey 36
.: 604 543-3060
Vancouver 39
.: 604 713-5000
Victoria 61
.: 250 475-4189
West Vancouver 45
.: 604 981-1000
: www.WelcomeBC.ca.
.
:
Capilano University
2055 Purcell Way
North Vancouver, B.C. V7J 3H5
.: 604 986-1911
www.capilanou.ca
Sechelt Squamish.
Emily Carr University of Art and Design

1399 Johnston Street, Granville Island
Vancouver, B.C. V6H 3R9
.: 604 844-3800
. : 1 800 832-7788
www.ecuad.ca
Kwantlen Polytechnic University

12666 72nd Avenue
Surrey, B.C. V3W 2M8
.: 604 599-2100
www.kwantlen.bc.ca
Langley Richmond.
Royal Roads University

2005 Sooke Road
Victoria, B.C. V9B 5Y2
.: 250 391-2511
www.royalroads.ca
Simon Fraser University

8888 University Drive
Burnaby, B.C. V5A 1S6
.: 778 782-3111
www.sfu.ca
56
5:
Thompson Rivers University
Main Campus
900 McGill Road
Kamloops, B.C. V2C 5N3
.: 250 828-5000
www.tru.ca
Camosun College
3100 Foul Bay Road
Victoria, B.C. V8P 5J2
.: 250 370-3000
www.camosun.bc.ca
University of British Columbia

2329 West Mall
Vancouver, B.C. V6T 1Z4
.: 604 822-2211
www.ubc.ca
University of the Fraser Valley

33844 King Road
Abbotsford, B.C. V2S 7M8
.: 604 504-7441
www.ufv.ca
Abbotsford, Agassiz,
Chilliwack, Hope Mission.
University of Northern British Columbia

3333 University Way
Prince George, B.C. V2N 4Z9
.: 250 960-5555
www.unbc.ca
University of Victoria
Box 1700
Victoria, B.C. V8W 2Y2
.: 250 721-7211
www.uvic.ca
3330 22nd Avenue

Prince George, B.C. V2N 1P8
.: 250 562-2131
. : 1 800 371-8111
www.cnc.bc.ca
Burns Lake, Fort St. James,
Fraser Lake, Mackenzie, Quesnel, Valemount
Vanderhoof.
College of the Rockies

Box 8500
2700 College Way
Cranbrook, B.C. V1C 5L7
.: 250 489-8253
. : 1 877 489-2687
www.cotr.bc.ca
Creston, Fernie,
Golden, Invermere Kimberley.
Douglas College
700 Royal Avenue
New Westminster, B.C. V3M 2Z4
.: 604 527-5400
www.douglas.bc.ca
Vancouver Island University
Coquitlam Maple Ridge.
900 5th Street

Nanaimo, B.C. V9R 5S5
.: 250 753-3245
www.viu.ca
Langara College
Cowichan, Parksville
Powell River.
57
College of New Caledonia
100 West 49th Avenue

Vancouver, B.C. V5Y 2Z6
.: 604 323-5511
www.langara.bc.ca
- :

North Island College
Selkirk College
2300 Ryan Road

Courtenay, B.C. V9N 8N6
.: 250 334-5000
www.nic.bc.ca
Box 1200
301 Frank Beinder Way
Castlegar, B.C. V1N 3J1
.: 250 365-7292
. : 1 888 953-1133
www.selkirk.bc.ca
Campbell River, Port

Alberni Port Hardy;
Bella Coola, Cortes Island, Gold River Ucluelet.
Northern Lights College

11401 8th Street
Dawson Creek, B.C. V1G 4G2
.: 250 782-5251
www.nlc.bc.ca
Atlin, Chetwynd, Dease
Lake, Fort Nelson, Fort St. John, Hudsons Hope
Tumbler Ridge.
Northwest Community College

5331 McConnell Avenue
Terrace, B.C. V8G 4X2
.: 250 635-6511
www.nwcc.bc.ca
Hazelton, Houston,
Kitimat, Prince Rupert, Queen Charlotte City,
Masset, Nass Valley, Smithers Stewart.
Okanagan College
1000 KLO Road
Kelowna, B.C. V1Y 4X8
.: 250 762-5445
www.okanagan.bc.ca/site15.aspx
Kelowna, Penticton,
Salmon Arm Vernon.
Grand Forks, Kaslo,

Nakusp, Nelson Trail.
Vancouver Community College

1155 East Broadway
Vancouver, B.C. V5T 4V5
.: 604 871-7000
www.vcc.ca
British Columbia Institute of Technology

3700 Willingdon Avenue
Burnaby, B.C. V5G 3H2
.: 604 434-5734
. : 1 866 434 1610
www.bcit.ca
Justice Institute of British Columbia

715 McBride Boulevard
New Westminster, B.C. V3L 5T4
.: 604 525-5422
www.jibc.ca
Nicola Valley Institute of Technology

4155 Belshaw Street
Merritt, B.C. V1K 1R1
.: 250 378-3300
www.nvit.bc.ca
58
6:

,

,

()
,
. B.C. Employment and Assistance
(BCEA) ( ),
, . ,
.
,
(, , ). ,
. Employment and Assistance Centre (
) 1 866 866-0800,
. - : www.eia.gov.bc.ca/bcea.htm.
Service BC ( )
.
, - : www.servicebc.gov.bc.ca
:

-: (604) 660-2421.
: (250) 387-6121.
: 1 800 663-7867.
59
- :

,
.
- , ,
. ,
-
.
,
,
(),
.

B.C. Ministry of
Social Development (
)
1 877 815-2363, - :
www.eia.gov.bc.ca/factsheets/2005/
Sponsorship_Default.htm.
Food Banks .

.
,
.
,
,

,
.

:
www.foodbanksbritishcolumbia.ca.
,

, .

,
;

.

.

.
.

,
, ,
, , ,
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.

; -
: www.crisiscentre.bc.ca.

(food banks) ,
.
.
.
,
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-

,
, .

.
,
.
60
6:
B.C. Housing (
)
,
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( ,
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,
After Hours information line
( ). 604 660-3194.

1 866 660-3194.
- : www.bchousing.org.

.
,
. ,
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.
Immigrant
Services Society of British Columbia (

). -
604 684-7498. -:
www.issbc.org.
Vancouver Association for Survivors of Torture
(VAST) ( ,
) 604 299-3539.
.
-: www.vast-vancouver.ca.
DIVERSEcity Community Resources
Society (
) 604 5970205. -: www.dcrs.ca.
61

,
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,
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Womens Shelter ( )
604 872-8212; - :
www.rapereliefshelter.bc.ca.
Women Against Violence Against
- :

Women (WAVAW) Rape Crisis Centre (

).
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604 255-6344.
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,

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-
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62
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,
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(
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- : www.spca.bc.ca.
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(

). 604 660-9382.

1 800 663-1441.
.
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)
1 888 795-6111.
.

Addiction Services
Government of British Columbia.
,
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- :

.
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Alcohol and Drug Information and
Referral Service Alcoholics Anonymous
( ).
.

Health and Seniors Information Line
(
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1 800 465-4911.
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:
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, ,
64
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.
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1 800 668-6868
.

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),
1 800 680-4264
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- 604 684-6869.

1 800 566-1170. -
: www.qmunity.ca.

65

.

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Network: www.pridenet.ca.
: info@pridenet.ca.
-
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).
- :
www.pflagcanada.ca.

,
19 .
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.
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Canada Child Tax Benefit (
) 18 .

.
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- :

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1 800 387-1193 -
: www.servicecanada.gc.ca.

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- :
www.health.gov.bc.ca/ccf.

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.

health unit ( )
Parents Guide to Selecting
Child Care (
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,
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,
Health Authorities.

:
www.mcf.gov.bc.ca/childcare/publications.htm.

Child Care Resource and Referral
offices (
).

.
.
:
- : www.ccrr.bc.ca
Ministry of Children and Family
Development (
) 1 888 338-6622.
Enquiry BC (
). 604 660-2421.
250 387-6121.

1 800 663-7867.
67

.
,
:
,
Day Care Centres Pre-School Centres.
.

.

.
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.

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1 888 338-6622. ,
-, .
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subsidy_promo.htm.
,

- :

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- Canada Revenue Agency (
) : www.cra-arc.gc.ca/contact/menu-e.html.
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- : www.scdp.bc.ca Child Care Resource and Referral office (
) 1 888 338-6622
(www.childcarechoices.ca).

, ?
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Community Care Licensing Programs
- : www.health.gov.bc.ca/ccf.
68
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ICBC
. Driver Licensing
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170 .
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73
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1 800 663-7867 -:
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ICBC . ( )
604 520-8222,

74
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,
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www.carproof.com.
.
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British Columbia Automobile Association (BCAA)
.
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Inspection Service.
,
.

,
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,
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.
, Vehicle Inspection Service.

Autoplan
. ,
Insurance Agents and Brokers.
, ,
Service BC.

Service BC 1 800 663-7867
- :
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,

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Insurance Agents and Brokers.
AirCare
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.
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,
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- : www.aircare.ca.
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SIN.
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SIN Service Canada
(
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78
8:

.
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Employment Assistance Services
(EAS) ( ).

. .
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- Employment and Labour
Market Services (
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,
: www.labourmarketservices.gov.bc.ca.
EAS (EAS
Directory) .
- :
www.jobbank.gc.ca.

.

, .
, , ,

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.

,
.

,
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and Service.

.

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: www.youth.gc.ca/eng/topics/
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, B.C. Human
Rights Coalition (
).
, B.C.
Human Rights Tribunal (
).

- :
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, ,
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Canadian Human Rights Commission (
).
80
8:
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(BCIT) (
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Evaluation Service (ICES) (
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604 432-8800.
1 866
434-9197. -
: www.bcit.ca/ices.
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( ).
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Employment Standards Branch
( ).
, Employment Standards Branch
.
- .
Employment Standards Act
1 800 663-3316.
-,
250 612-4100.
- : www.labour.gov.bc.ca/esb.
,
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). (.
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( )
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(
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( 24 )
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( )
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, .
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1 800 206-7218. : www.servicecanada.gc.ca.
84
8:

, Employment Insurance
.

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),
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1 866 866-0800, ,
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BC 1 800 663-7867
- www.servicebc.gov.bc.ca,
.

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. WorkSafeBC
.

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(1 888 967-5377). -
: www.worksafebc.com. ,
WorkSafeBC,
170 .

, , ,
.

,
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.

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harassment). .
- ,
.

- :

.
. , .
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, B.C. Human Rights Tribunal.
- : www.bchrt.bc.ca.
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Canadian Human Rights Commission.
. , , .

,

.
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)

,
. - 604 775-5525.
1 800 667-2272. : www.smallbusinessbc.ca.
,
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86
8:

.: 604 689-8474
:
1 877 689-8474

Vancouver:
.: 604 775-2000
:
.: 1 888 440-8844
www.bchrt.bc.ca

.: 1 888 214-1090
B.C. Federation of Labour

200 5118 Joyce Street
Vancouver, B.C. V5R 4H1
.: 604 430-1421
www.bcfed.com
Employment Standards Branch Offices

Employment Standards
Branch
1 800 663-3316
www.labour.gov.bc.ca/esb
.: 250 612-4100
Dawson Creek
1201 103rd Avenue
Dawson Creek, B.C. V1G 4J2
.: 250 784-2390
87
Kelowna
102 1690 Powick Road
Kelowna, B.C. V1X 7G5
.: 250 861-7404
Langley
A207-20159 88 Avenue
Langley, B.C. V1M 0A4
.: 604 513-4635
Nanaimo
2nd Floor, 6475 Metral Drive
Nanaimo, B.C. V9T 2L9
.: 250 390-6186
Nelson
1st Floor, 333 Victoria Street
Nelson, BC V1L 4K3
.: 250 354-6550
Prince George
1577 7th Avenue
Prince George, B.C. V2L 3P5
.: 250 565-6120
Richmond
250-4600 Jacombs Rd
Richmond, BC V6V 3B1
.: 604 660-4946
Terrace
108 - 3220 Eby Street
Terrace, B.C. V8G 5K8
.: 250 638-6525
Victoria
Victoria, B.C. V8W 2B7
.: 250 952-0469
Administration Office
Victoria, B.C. V8W 2B7
.: 250 387-3300
:
PO Box 9570 Stn Prov Govt
Victoria, B.C. V8W 9K1
- :

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877 999-8707 -
: www.opcc.bc.ca.
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Commission for Public
Complaints Against the RCMP (CPC)
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1 800 665-6878
.
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,
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( ).
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.
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.
Family Justice Centre
, Enquiry
BC ( ).
250 387-6121.
- 604
660-2421.
1 800 663-7867.

-
Legal Services Society (
), ,
: www.familylaw.lss.bc.ca.

, .

.
:
.
Lawyer Referral Service (

).
,
30 $25
.
Canadian Bar Association (
). -
604 687-3221.

1 800 663-1919.

Lawyers Referral and Regulation.

Legal aid ( )
Legal aid
,
.
Legal aid
,
. Legal
aid Legal Services Society of
B.C. (
).
, Legal
AidLegal Services Society. -
604 601-6000.

1 866 577-2525.
Pro Bono Law BC

(
)
Pro Bono Law BC
. 604 893-8932.
- :
www.probononet.bc.ca.

. (.
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Access Justice Pro Bono Society
of B.C. (

)
-
. 604 878-7400.

1 877 762-6664.
- : www.accessjustice.ca.
UBC Law Students Legal

Advice Program (

-

)
-

-,
.

.
604 822-5791.
Dial-a-Law
( )
Dial-a-Law

.
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604-687-4680.

1 800 565-5297.
Multilingual Legal Web Site

(-
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Multilingual Legal Web Site

,
. :
www.mosaicbc.com/
multilingual-legal-publications.
Multilingual Legal Glossary

(
)

.
.
, ,
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() . :
www.legalglossary.ca.
Justice Education Society of

BC (

)

, Justice Education
Society of BC.

. -
604 660-9870.

-
: www.justiceeducation.ca.
94
9:
Peoples Law School ( )
Peoples Law School ,
. -
: www.publiclegaled.bc.ca , ,
.
Peoples Law School
. - :
www.publiclegaled.bc.ca.

.: 604 689-8474
:
1 877 689-8474
95

Vancouver:
.: 604 775-2000
:
1 888 440-8844
www.bchrt.gov.bc.ca

1 888 214 1090
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- :
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:

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96
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,
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Service BC (

),
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27
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Municipalities & Regional
Districts.

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97

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Citizenship and
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.

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,

. CIC:
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Permanent resident card

(
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permanent resident card
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resident card .
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information/pr-card/index.asp.

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1 888 242-2100 -
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.

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Citizenship Case Processing
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.
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. Discover Canada:
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( :
).
.
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55 .

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Citizenship and Immigration Canada,

permanent resident card.

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100
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, :

Citizenship and Immigration Canada .
.
.
.
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. , ,
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101
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.

(community centres),
(neighbourhood houses), ,
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.

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,
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.

, ,
.
-
.

,
,
, (arts councils)

(municipal parks boards).

Tourism B.C. (
). 604 435-5622.

1 800 435-65-22
: www.hellobc.com.

, , Tourism Vancouver
604 683-2000, -:
www.tourismvancouver.com.

.

.

,
Assembly of BC Arts Councils
102
11: ,
(
)
1 888 315-2288 -
: www.assemblybcartscouncils.ca.

, Arts and Cultural
Organizations.
.

,
.
.
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Volunteer Services .
-
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.
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( )
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103

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recreation board)
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Municipalities & Regional Districts
. ,
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65 .

.
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Health and Seniors
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Libraries
Municipalities & Regional Districts.

- :
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- :
www.bclibrary.ca/home/bc-libraries.
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, , ,
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104
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.

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Parks
105

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EnvironmentMinistry
of EnvironmentProvincial Parks Only.
- :
www.env.gov.bc.ca/bcparks.

1 888 773-8888 -
: www.pc.gc.ca.

.

,
.

.
.
.
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- : www.descovercamping.ca.
. 1 877 737-3783 -
: www.pccamping.ca.
.
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Camping Grounds Recreational Vehicle Parks.
106
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108
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,
.

.
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111
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(energy audit). . .
Natural Resources Canada

( )
.: 1 800 387-2000
www.oee.nrcan.gc.ca
www.ecoaction.gc.ca
LiveSmartBC
( )
www.livesmartbc.ca
www.env.gov.bc.ca/OurEnvironment
BC Hydro
-: 604 224-9376
:
1 800 224-9376
www.bchydro.com
FortisBC
.: 1 866 436-7847
www.fortisbc.com
Ministry of Environment
( )
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BC Sustainable Energy Association
(
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112
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.

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115
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:
RESP Registered Educational Savings Plan

(
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B.C. British Columbia ( )
WCB Workers Compensation Board/WorkSafeBC

( /
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BCEA British Columbia Employment and Assistance

(
)
BCSPCA BC Society for the Prevention of Cruelty
to Animals (
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CPP Canada Pension Plan ( )
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GAR Government Assisted Refugee (,
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RRSP Registered Retirement Savings Plan

( )
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( )
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( ).

. ,
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Community Airport Newcomers Network
(
).
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( ,
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GIC Guaranteed Investment Certificate

( )
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(
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GIS Guaranteed Income Supplement

( )
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)
HST Harmonized Sales Tax

( )
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( ).
ICBC Insurance Corporation of British Columbia

( )
PIN Personal Identification Number

( )
ID Identification ( )
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( ).
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( ).
116
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25, 26, 27, 28
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(HealthLink BC) 43
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(ESL) 53, 54
51
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41
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53
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(AirCare)76
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(Service Canada) 78
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71
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64, 103
115
82
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(OAS) 39
26
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81
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104
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59
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()59
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(Service BC) 59
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96

(GST)38
88
120
Questionnaire ( )
1.
How did you find out about the B.C. Newcomers Guide?
Family
Friend
Internet
Immigrant settlement agency
Employer
Other (please specify)
_____________________________________________________
2.
What information in this guide did you find helpful? (for example,
education, health care, legal system)
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
3.
What do you think we could do to improve this guide?

__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
4.
Did you read the guide:
In print
On the Internet
Both
121
- :

Questionnaire ( )
5.
If you read the guide both in print and on the Internet, which way was more
useful?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
6.
Do you have any suggestions for other information you would like to see
included?
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________
Thank you for your feedback!
Please send your questionnaire to:

Mail:
B.C. Newcomers Guide Feedback
800 - 360 West Georgia St.
Vancouver, B.C. V6B 6B2
Email: WelcomeBC@gov.bc.ca
Fax: 604 660-4092
Please include B.C. Newcomers Guide
Feedback in the subject line.
122

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2012 .

Barbara Carver, Baytree Communications, Project

 Social Insurance Number (SIN)

 Medical Services Plan (MSP) (

 Canada Child Tax Benefit

Ask the Expert

S.U.C.C.E.S.S. Burnaby Service Centre

Immigrant Services Society of British Columbia

Immigrant Welcome Centre of Campbell River

MOSAIC Kingsway Office

MOSAIC CCM of Canada Office

Immigrant Services Society of British Columbia

Immigrant Welcome Centre of Courtney /

Immigrant Services Society of British Columbia

Immigrant Services Society of British Columbia

Langley Community Services Society

Immigrant Services Society of British Columbia

South Okanagan Immigrant & Community Services

MOSAIC Fraserside Community Services Office

Kiwassa Neighbourhood House

S.U.C.C.E.S.S. Social Service Centre

Multicultural Helping House Society

South Vancouver Neighbourhood House

(room and board),

B.C. Human Rights Coalition

Residential Tenancy Branch

BC Sales Tax (PST)

Goods and Services Tax (GST)

Property Transfer Tax (

Old Age Security Pension (OAS)

Guaranteed Income Supplement

ESL Settlement Assistance Program

Emily Carr University of Art and Design

Kwantlen Polytechnic University

Royal Roads University

Simon Fraser University

University of British Columbia

University of the Fraser Valley

University of Northern British Columbia

3330 22nd Avenue

College of the Rockies

Vancouver Island University

Coquitlam Maple Ridge.

900 5th Street

College of New Caledonia

100 West 49th Avenue

2300 Ryan Road

Campbell River, Port

Northern Lights College

Northwest Community College

Grand Forks, Kaslo,

Vancouver Community College

British Columbia Institute of Technology

Justice Institute of British Columbia

Nicola Valley Institute of Technology

(liensing officer) Community Care

Social Insurance Number

Social Insurance Number

Canada Pension Plan (CPP) (

New Years Day ( ) (1 )

Employment Insurance (EI)

B.C. Human Rights Tribunal

Canadian Human Rights Commission

B.C. Federation of Labour

Social Insurance Number (SIN)

Medical Services Plan (MSP) (

Canada Child Tax Benefit