Академический Документы
Профессиональный Документы
Культура Документы
Inbound: 330
Unsuccessful: 22
December
4
36867
201
330
22
378
330 0 1 Monday 43 Wednesday 79
10
27
29
32
36
41
2369 28744 15217 21931 1239 283
Engagement of calls for the current week: 1.0%
Operators Total Calls Outbound Inbound Unsucessful Cases resolved
Type of calls (For week selected) Rating of the best day of engagement Share of top day
553 3
Unsuccessful 22
21% 3 Tuesday
4 Friday
52
50
5 Sunday 47
6
Monday 43
7
Thursday 38
800
60
700
50
600
500 40
378
400 30
300
20
200
10
100
0 January February March April May June July August September October November December 0
Current month: December
Current week of the month: 4
92%
1:11.1
8%
Operators Calls
283
57%
43%