Open Source Call- Asterisk

http://www.call-center.su

Open Source Call-

AsterCRM
CRM- IP Asterisk

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

AsterCRM -,
Asterisk. TCP AMI
( Asterisk).
AsterCRM AJAX,
- -. " ", "
", " ", " "
-.
AsterCRM CRM-,
, ,
.

AsterCRM:
1. (Open Source).
2. PHP, .
3. Asterisk,
.
4. , Asterisk, MySQL Apache
.
5.
Asterisk.
AsterCRM:

()

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

CRM-

Asterisk Elastix, TrixBox, PiaF,
FreePBX .

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

1.
1.1
- AsterCRM.
admin .
: admin

"Manager" :

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

1.2
"Preference".

, :
, Asterisk, AsterCRM, CRM .
1)

Dbtype:
Dbhost:
Dbname:
Username:
Password:

2) Asterisk

Server: Asterisk
Port: AMI, 5038
Sername: AMI
Secret: AMI
Monitorpath:
Monitorformat:

3)

Eventtype: AsterCRM Asterisk,

AsterCC "curcdr"
log_enabled: / AsterCRM
log_file_path: -
astercc_path: AsterCC
outcontext:
incontext:
stop_work_verify:
phone_number_length: AsterCRM , callerid

trim_prefix: , AsterCRM,
,
allow_dropcall: 0, AsterCRM ,
Asterisk

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

allow_same_data:
portal_display_type: , ,
"customer", ,
, "note",
,
detail_level:
pop_up_when_dial_in:
pop_up_when_dial_out:
browser_maximize_when_pop_up:
firstring:
upload_file_path: , , "./upload/",

4) CRM

enable_external_crm: AsterCRM CRM-

open_new_window: AsterCRM ,
external_crm_default_url: CRM-
external_crm_url: CRM, asterCRM
, %callerid: %calleeid: %method

5)

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

google map key: API, Google

6)

Licence to:
Channels:
Key:

1.3
"Extension".

"Extension"
.
"astercrm_account".
1)
, .
" ".

Incontext: ,
, Asterisk .
Outcontext: ,
, Asterisk .
Force monitor: .
"enable", .
Agent interval: .

2)

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

Extension: , Asterisk.
Dynamic agent: (ACD).
,
.
.
Extensions: ( ).
Channel: .
User Type: Admin: , ; GroupAdmin:
, ;
Agent: , .
Group Name: .
Dial Interval: .

1.4
"Survey".
AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

,
.

Survey Title: .
Add Option: .
Group Name: , .

.
"",
.

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

1.5
"Customer".

, ,
.
:

: .
,
.

AsterCRM

Open Source Call- Asterisk

AsterCRM

http://www.call-center.su

Open Source Call- Asterisk

http://www.call-center.su

1.6
"Import".

Excel
CSV. "Browse", .

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

AsterCRM.
"Import", .
.
1.7
"Statistic".

,
.
: .
,
.
1.8
"Dial list".

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

"compaign", :
"add", :

Campaign Name: .
Campaign Note: , .
Outcontext: ( Asterisk,
from-internal FreePBX).
Incontext: ,
( Asterisk, from-trunk FreePBX).
Queue name: .
Group: .
Max trytime: .

1.9
"Dialer".

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

, .
, .
, "start"
.

Limited by Max Channel: ,

. 60-70 ,
100 ,
.
Limited by agents and multipled by:
.

:
1: .
2: "".
3: "dialer", "start" .

,
, .
, "stop".

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

1.10
"System".

,
. , .

: ( ,
).
: .
: .

1.11
(DID).
.
.
"Trunkinfo".

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

Trunk Name: .
Trunk Channel: , , SIP/6188.
DID Number: DID-, , 031180930758.
Trunk Note: , .

1.12

"CDR", :

.
:
.
1.13
"MonitorRecords".

.
1.14
, .
AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

Number: ,
, .
Description: .
Group name: , .

2.4.

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

2.
2.1

- "", "" .. ,
, .
.
: " ".

: , .
: , .
: .
Whisper: .

: .
2.2 (CDR)
" ",
.
:

2.3
.

"".
" "
" " " ".
AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

, "force monitor"
.
2.4
" ",
.
, .
, ,
"". ,
. ,
- ,
.
: " "
.
2.5
,
.
,
.
:

: .
:

AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

.
"".
: .
, "".
: ,
.
: "0" "5".
, "0",
.

" "
,
.
""
,
"" .
AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

, 74951234568,
74951234567.
2.6
.
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30 ,
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:
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2.7 CRM-
,
, .

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.
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AsterCRM

Open Source Call- Asterisk

http://www.call-center.su

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AsterCRM