Академический Документы
Профессиональный Документы
Культура Документы
АКАДЕМИЧЕСКИЙ КУРС
АНГЛИЙСКИЙ ЯЗЫК
В УПРАВЛЕНИИ ПЕРСОНАЛОМ
ENGLISH
FOR HUMAN RESOURCE MANAGERS
УЧЕБНИК И ПРАКТИКУМ
Л.С. Чикилева, Е.В. Ливская
АНГЛИЙСКИЙ ЯЗЫК
В УПРАВЛЕНИИ ПЕРСОНАЛОМ
ENGLISH
FOR HUMAN RESOURCE MANAGERS
Москва 2017
УДК 811.111-26 (075.8)
ББК 81.2 Англ.яз 923
Ч60
Авторы:
Рецензенты:
Никулина Е.А. - доктор филологических наук, профессор, заведующая кафедрой
фонетики и лексики английского языка Московского педагогического
государственного университета;
Левина Т.В. - доктор филологических наук, профессор кафедры философии,
истории, права и межкультурной коммуникации Владимирского филиала Финансового
университета при Правительстве Российской Федерации.
Чикилева, Л.С., Ливская, Е.В. Английский язык в управлении персоналом. English for
Human Resource Managers: учебник и практикум для академического бакалавриата /
Л.С. Чикилева, Е.В. Ливская. – М., Издательство Юрайт, 2017. – 150 с. (Серия:
Бакалавр. Академический курс)
Part 1
Unit 1. Globalization and Competition Trends in HR Management
Part 2
Reader
Glossary
Bibliography
Web Sources
References
Keys
ПРЕДИСЛОВИЕ
Warm-up Activities
The shortest correspondence in history is said to have been between Hugo and
his publisher Hurst and Blackett in 1862. Hugo was vacationing when the novel
was released and he wanted to know the reaction his work had got. He sent a
single character to his publisher “?” and they sent a single character response
back, “!”
What does business writing really mean for you and your company?
There are no body language signals in writing. How do you engage interest and
involve people in what you want them to do?
Vocabulary
costs - затраты
4. labour costs to suggest that someone does something that you believe
would be good
5. agreement
to continue for a particular distance or in a particular
6. tariff direction
7. to encourage a strong chance that something will happen in a particular
way
8. to extend
the sum of all wages paid to employees, as well as the cost of
9. to expand employee benefits paid by an employer
10. apparel a tax that a government charges on goods that enter or leave
their country
3. Firms go abroad for other reasons as well. Some manufacturers seek new
foreign products and services to sell, and to cut labour costs. Thus, some apparel
manufacturers design and cut fabrics in Miami, and then assemble the actual
products in Central America, where labour costs are relatively low.
3.1. Globalization means more competition, and more competition means less
pressure to make the staff more productive and quality conscious.
3.3. Labour force and demographic changes mean that the labor force is
becoming older and more diverse.
3.4. Today’s changing world has a great impact on what human resource
managers do and how they do it.
3.5. While globalization brings benefits to consumers, for business people and
employees it brings challenges.
3.6. ‘Human capital’ is built on a base of education, training, skills and the
knowledge of the staff.
3.7. While globalization brings benefits to consumers, business people and firms
have a tendency to reduce their sales and manufacturing to new markets.
5. Which of the following statements best expresses the main idea of the
text?
(C) The text is about globalization, and its advantages for different types of
market participants.
(D) The analysis of the benefits of globalization shows that the companies have
a tendency to extend their sales to new markets abroad.
6.3. Free trade areas … that reduce tariffs and barriers … trading partners then
encourage international trade
6.4. … workers and companies have to work harder and smarter than they did …
globalization.
6.5. Globalization therefore brings both benefits and … .
What are benefits and threats of globalization for consumers and labour force?
8. Individual Activities
Based on your personal experience, list 3-5 examples showing how you used (or
could use) HR management techniques at work or university.
Group Activities
Writing English for business differs from writing you were taught at school.
Apart from getting your punctuation and grammar right, the similarities often
end there.
As you start your career, you need to understand how to get the basics right.
You need to understand how to write correctly, how spelling, punctuation and
grammar matter. You will not get to the next phase in your career without
getting the basics right.
Good business English writing will generate ideas that capture readers’ attention
and take your career forward. Powerful writing can sell your proposals so well –
weak writing can do the opposite.
English business writing needs at the height of your career: mastery of written
word power required for leadership, to be a good manager.
Read the following tips for effective business writing. Rank the tips below.
Discuss them with your partner. Explain why you think some of them are
on the top of the list.
Develop and improve your writing at every opportunity throughout your career.
Remember that English business writing in its many forms is your most
common route to market. Be the best.
Listening
1. What will happen if the woman doesn't pay her tuition by the due date?
A. She' ll have to pay a significant late fee.
B. She'll be required to register again for school.
C. She'll need to wait a semester to take classes.
2. What is the woman planning to take with her to school from home?
A. some food
B. warm clothing
C. her game system
Warm-up Activities
What do you know about recruiting practices? Does it make sense to use your
current employees to fill open positions?
Vocabulary
unemployment – безработица
internal – внутренний
to participate– участвовать
Filling open positions with inside candidates has several advantages. There
is really no substitute for knowing a candidate’s strengths and weaknesses,
as you should after working with them for some time. Current employees
may also be more committed to the company. And inside candidates
should require less orientation and (perhaps) training than outsiders.
Should you rehire someone who left your employ? It depends. On the plus
side, former employees are already familiar with how you do things. On
the other hand, employees who you let go may return with negative
attitudes. In any event, you can reduce the chance of adverse reactions.
After employees have been back on the job for a while, credit them with
the years of service they had accumulated before they left. In addition,
inquire (before rehiring them) about what they did during the layoff and
how they feel about returning: ‘You don’t want someone coming back who
feels they’ve been mistreated’, said one manager.
Firms can’t always get all the employees they need from their current staff,
and sometimes they just don’t want to. We’ll look at the sources firms use
to find outside candidates next.
For most employers and for most jobs, Internet-based recruiting is by far
the recruiting source of choice. Most employers recruit through their own
websites, or use job boards.
Virtual (fully online) job fairs are another option. At a virtual job fair,
online visitors see a very similar setup to a regular job fair. They can listen
to presentations, visit booths, leave résumés and business cards, participate
in live chats, and get contact information from recruiters, HR managers,
and even hiring managers.
3.1. Filling the open position with inside candidates is always the best decision.
3.2. For most employers Internet-based recruiting is the most popular source of
choice.
3.3. It is definitely bad idea to rehire someone who left your company.
3.4. Web-based recruiting generates more responses quicker and for a longer
time at less cost.
3.6. Employment law prescribes what you can and cannot do when recruiting.
The database may reveal persons who have potential for further training or
the right background for the open job.
5. Which of the following statements expresses the main idea of the text?
(B) The text is about recruiting job candidates, about pros and cons of internal
and external sources of candidates.
(D) The text shows how a manager can improve the effectiveness of recruiting
candidates.
6. Complete each sentence with one of the following words:
leave, to, but, have been back, to screen out, open, ads, inside, to, credit
6.2. After employees … on the job for a while, … them with the years of
service they had accumulated before they left.
What should employers keep in mind when using Internet sites to find job
candidates?
8. Group activity
Bring to class several classified ads from the help wanted ads. Analyze the
effectiveness of these ads.
Listening
4. Ryan suggests that women are more suited for jobs in _____________.
A. education and office work
B. farming and house cleaning
C. nursing and child care
Warm-up Activities
What possible problems can employer face when recruiting diverse workforce?
Vocabulary
minority – меньшинство
4. extensive the scheduled or unscheduled time off from work that occurs
when an employee is not present at work during a normally
5. to tend to scheduled work period
6. to assimilate all the people who work in a particular industry or country
7. reliable able to be trusted, likely to be true or correct
8. undergraduate very large in amount or degree
9. to shorten extremely tired and without energy to do anything else
10. labour force to become shorter, or to make something shorter
Recruiting a diverse workforce isn’t just socially responsible. Given the rapid
increase in minority, older worker and women candidates, it is a necessity. The
recruiting tools are certainly useful for minority and other applicants, too.
However, recruiting a more diverse workforce requires several special steps, to
which we now turn.
Single Parents. Being a single parent isn’t easy. Recruiting and keeping them
requires understanding the problems they face in balancing work and family life.
In one survey, many described falling into bed exhausted at midnight without
even minimal time for themselves. They often needed personal sick time or
excused days off to care for sick children. As one mother noted, ‘I don’t have
enough sick days to get sick.’
The first step in attracting and keeping single parents is to make the workplace
as user friendly for them as practical. Many firms have family friendly programs
but these may not be extensive enough for single parents. For example, flextime
programs provide employees some flexibility (such as 1-hour windows at the
beginning or end of the day) around which to build their work-days. Flexible
work schedules and child-care benefits are thus just two big single-parent
magnets.
After recognizing the potential impediments, you can turn to formulating plans
for attracting minorities and women. This may include, for instance, developing
flexible work options, redesigning jobs, and offering flexible benefits plans.
The Disabled. Nearly 70% of the disabled are jobless, but it certainly doesn’t
have to be that way. Employers can do several things to attract this huge
potential workforce. The U.S. Department of Labor s Office of Disability
Employment Policy offers several programs, including one that helps link
disabled college undergraduates who are looking for summer internships with
potential employers. Employers also must use common sense. For example,
employers who only post job openings online may miss potential employees
who are visually impaired
3.1. The employer should pay attention to classified ads and recruiting sources
he / she uses to attract minorities.
3.2. Flexible hours and child-care benefits will attract single parents for sure.
3.3. Employers think how to attract the disabled, but about 80% of them are still
jobless.
3.4. Older workers are more reliable and have better work habits in comparison
to younger workers.
3.6. One of the challenges single parents have to face is an effort to find a
reasonable balance between work and family life.
3.7. The number of younger workers is growing rapidly, so in near future they'll
almost replace the older ones.
Not just single parents, but also their children may need some extra
support.
5. Which of the following statements expresses the main idea of the text?
(A) The purpose of the article is to analyze the pros and cons of recruiting a
more diverse workforce.
(B) The topic the author explores in the article touches specific features of
recruiting a more diverse workforce.
require, on, rapid, over, experience, meet, lack, segment, necessity, face
6.1. … the next few years, the fastest-growing labor force … will be those
from 45 to 64 years old.
6.5. Being a single parent isn’t easy, and recruiting and keeping them …
understanding the problems they … in balancing work and family life
What are the main things you would do to recruit and retain a more diverse
workforce?
8. Group activity
Listening
9. Listen to the text Job Hunting using the link: http://esl-
lab.com/jobhunting/jobhuntingrd1.htm
4. What does the future hold for the industry that he is considering?
A. growing, yet uncertain
B. expanding and secure
C. contracting, yet stable
5. From the conversation, what do we know about the man's educational
background?
A. He dropped out of high school.
B. He has some post-secondary education.
C. He has a college degree.
Warm-up Activities
Why do you think hiring the right employees is important? Explain your answer
choice.
Vocabulary
require – требовать
Intelligence (IQ) tests are tests of general intellectual abilities. They measure not
a single trait but rather a range of abilities, including memory, vocabulary,
verbal fluency, and numerical ability.
Employer might also want to measure motor abilities, such as finger dexterity,
manual dexterity, and (if hiring pilots) reaction time.
A person’s cognitive and physical abilities alone seldom explain his or her job
performance. Other factors, like motivation and interpersonal skills, are very
important.
3.1. The employer needs to consider several things before deciding to use
particular test, which include the test's reliability and validity.
3.2. Test takers have the right to the confidentiality of test results.
3.3. We can classify the tests according to whether they are paper-and-pencil
tests or computerized ones.
3.4. Cognitive tests include tests of general reasoning ability (intelligence) and
tests of specific mental abilities like memory.
3.5. Intelligence tests are tests which measure a single trait, like intellectual
ability, or vocabulary, or memory.
3.7.Testing is the key part of an employer's selection process, and for the
employer it's enough to know an applicant's test results to decide if he / she fits
the job or not.
4. The following sentence can be added to the text: One of the easiest ways to
avoid hiring mistakes is to check the candidate's background carefully.
5. Which of the following statements best expresses the main idea of the
text?
(B) Careful employee selection is important, and testing is one of the part of this
process.
(C) The employer uses tests to screen out applicants who don't fit their
company.
(D) If an applicant fits a job, it doesn't mean he / she will fit the organization, its
culture and values for sure.
6. Complete each sentence with one of the following words:
6.4. Other factors, like motivation and interpersonal … , are very important.
Listening
3. About how old was the man when he returned to the United States?
A. 7 years old
B. 10 years old
C. 17 years old
What do students speak about when they meet each other for the first time?
Vocabulary
to compile – зд. составлять, собирать
to confront – ставить перед, предъявлять требования
We can also classify interviews based on the content or the types of questions
you ask. Many (probably most) interviewers tend to ask relatively unfocused
questions. These might include ‘What are your main strengths and weaknesses?’
and ‘What do you want to be doing 5 years from now?’ Generally, questions
like these don’t provide much insight into how the person will do on the job. At
work, situational, behavioral, and job-related questions are most important.
In a situational interview, you ask the candidate what his or her behavior would
be in a given situation. For example, you might ask a supervisory candidate how
he or she would act in response to a subordinate coming to work late 3 days in a
row.
Whereas situational interviews ask applicants to describe how they would react
to a hypothetical situation today or tomorrow, behavioral interviews ask
applicants to describe how they reacted to actual situations in the past. In
summary, situational questions start with phrases such as, ‘Suppose you were
faced with the following situation . . . What would you do?’ Behavioral
questions start with phrases like, ‘Can you think of a time when... What did you
do?’ More employers today are using (or planning to use) behavioral interviews.
Several employers such as Microsoft and Hewlett-Packard use the online virtual
community Second Life to conduct job interviews. Job seekers create avatars to
represent themselves in the interviews.
For better or worse, some employers are using a speed dating approach to
interviewing applicants. One employer sent e-mails to all applicants for an
advertised position. Four hundred (of 800 applicants) showed up. Over the next
few hours, applicants had one-to-one contacts with employees for a few
minutes. Based on this, the recruiting team chose 68 candidates for follow-up
interviews.
3.1. Job interviews are divided into several types according to their structure,
content and administrating method.
3.3. Stress interview help to spot hypersensitive applicants who might overreact
to mild criticism with anger.
3.4. It is good to ask all the candidates for a position the same questions.
3.5. Second Life community gives applicants who didn't pass a second chance.
3.7. A speed dating approach might be useful for firms interviewing a large
number of applicants.
5. Which of the following statements expresses the main idea of the text?
(A) The paper focuses on important tools managers use to select employees, and
one of them is interviewing candidates.
(C) One reason selection interviews are less useful than they should be is that
managers make errors.
(D) There are several types of selection interviews which can be classified based
on a specific criteria.
In a … interview, you ask the candidate what his or her behavior would
6.3.
be in a given situation.
For what sorts of jobs do you think computerized interviews are most
appropriate? Why?
What can you say about 'headhunters'? Why are they dangerous for small
companies?
What do you think are pros and cons of unorthodox interview methods? Would
you recommend a procedure like this?
Listening
5. The man should be a good candidate for the job because he _________.
A. has taught in many different countries
B. has experience in psychological advising
C. specializes in grammar instruction
Unit 6. Motivation and Incentives
“Motivation is the art of getting people to do
what you want them to do
because they want to do it”
Dwight D.Eisenhower
Warm-up Activities
Does the pay-for-performance plan seem like a good idea? Why or why not?
Vocabulary
to insult – оскорбить, обидеть
praise – похвала
unit – единица, часть, группа
3. bonus extra money that you are paid in addition to your usual salary
Vroom’s theory has three implications for how managers design incentive
plans. If employees don’t expect that effort will produce performance, no
motivation will occur. The reward itself must be of value to the employee.
Ideally, the manager should take into account individual employee
preferences.
Piecework is the oldest and still most popular individual incentive plan.
Here you pay the worker a sum (called a piece rate) for each unit he or she
produces.
Merit pay or a merit raise is any salary increase the firm awards to an
individual employee based on his or her individual performance. It is
different from a bonus in that it usually becomes part of the employee’s
salary, whereas a bonus is a one-time payment. The term is more often
used for white-collar employees and particularly professional, office
employees.
3.1. Financial reward is the oldest and most popular means to motivate an
employee.
3.2. There are several motivation theories that highlight potential downside of
financial rewards.
3.3. According to Edward Deci, the best way to motivate someone is to organize
the job so that satisfy the person's needs for recognition.
3.6. Making incentive pay decisions for professional employees is easy because
of their desire to produce high-quality work.
5. Which of the following statements expresses the main idea of the text?
Compare and contrast incentive plans discussed in the article. What are pros and
cons of each type of incentive plans?
Group activity
1. According to the conversation, which item did the woman NOT purchase with
her credit card?
A. a digital camera
B. a TV
C. a stereo
2. What is one reason to explain why the woman obtained a student credit card?
A. She wants to buy things at a discount using the card.
B. She hopes to establish a good credit rating.
C. She doesn't want to borrow from her parents.
What does the woman imply about how she plans on resolving her credit card
problems?
A. She hopes that someone will give her the money.
B. She plans on getting rid of her student credit cards.
C. She is going to return the items she purchased on the card.
5. What is the man going to do for the woman to help her manage her money?
A. help her find a better paying job to cover her expenses
B. teach her how to prepare a financial management plan
C. show her how she can apply for low-interest student credit cards
Unit 7. Business Letters
I have only made this letter longer
because I have not had the time to make it shorter.
Blaise Pascal
Warm-up Activities
Vocabulary
clarity – зд. ясность
length – длина
2. walk of life the job someone does or the position they have in society
3. to maintain to spend a long time getting to the main point of what you are
saying
4. 'you' attitude
a written request for a job or a place at a college, university
5. to come out etc.
6. employment to stop talking about unimportant details and say what is most
application important
Planning by itself is not enough to assure you of a positive response from your
reader. There are, however, essential components of any letter that can multiply
the chances of its effectiveness.
Before you begin to worry about the basic mechanics of a letter (structure,
appearance and grammar), think seriously about the attitude you wish to convey.
Your attitude is conveyed through your choice of language, tone, and focus of
attention.
Language is a means of communication. If language is not used clearly and
accurately, the communication process cannot be successfully completed.
A simple rule to remember is that the English you use in your everyday business
should be the same good English used by people in all walks of life. Be as direct
as possible in your letter writing. If you can convey your message in five words
instead of ten, do so.
The tone or personality of a letter can help you get a positive reaction from
a reader. The tone of any business letter should be polite and friendly, and
written as if you were talking with the reader.
You don’t want to get too technical in a letter. Write in language that the
reader will understand. The tone should help to show that someone with a
personality is writing the letter.
The length of any letter or email affects its appearance. Come right to the
point in your letters and emails. They should be limited to one page if
possible.
3.1. Planning your ideas and clarity in your writing will help to limit the length
of your letter.
3.3. Remember as you write your letters that you are addressing a specific
reader.
3.4. There isn't a special type of 'business English' to be learned and used when
writing business letters.
3.5. Come right out and say what you mean instead of beating around the bush.
3.6. People who receive a lot of correspondence every day are not going to react
favorably to three-page letters that could have been written in one page.
3.7. Your attitude is very important as the receiver should not only receive, but
also understand your message.
If you choose the language and tone for your letter to convey an attitude of
commitment to and interest in your reader, you will find that your letters will be
more successful in grasping your reader’s attention and encouraging them to
respond favorably.
5. Which of the following statements expresses the main idea of the text?
6. Complete each sentence with one of the following words. Put the verbs
into correct form:
6.1. Planning your ideas and … in your writing will help to limit the length
of your letter.
6.4. If you can … your message in five words instead of ten, do so.
6.5. The “you attitude” … that the focus of attention in your letters be …
the reader, the “you” to whom you are writing.
7. Discuss the following questions with your partner:
Why is it important to answer the question 'What will convince your reader that
what you're writing is important for him or her?'
Do you agree that using passive voice would take the personality out of your
letter? Prove your point of view.
How would you respond to someone about the lack of job openings at your bank
if you don't want to scare a potential employee?
Listening
Warm-up Activities
Do you know any employment laws? Explain the importance of laws for making
discrimination against minorities illegal.
Vocabulary
intentional – преднамеренный, умышленный
male – мужчина
female – женщина
The law says that once your applicant has made his or her case (showing adverse
impact), you or your company must defend use of the procedure. There are then
two basic defenses employers use to justify an employment practice that has an
adverse impact on members of a minority group: the bona fide occupational
qualification (BFOQ) defense and the business necessity defense. An employer
can say that the employment practice is a bona fide occupational qualification
(BFOQ) for performing the job, in other words, it is reasonably necessary to
normal business operations (for instance, the bus line arguing its age
requirement is necessary for safety).
3.2. Disparate treatment is one of the approaches employers can use to defend
themselves or their company against discrimination claims.
3.5. There are more than two basic defenses employers use to justify their
employment practice.
5. Which of the following statements expresses the main idea of the text?
(A) The main topics we cover in the article are defenses against discrimination
claims.
6.2. So, the key here is to show that the … ... caused an adverse impact.
What is the difference between disparate treatment and disparate impact? Can
you give several examples?
To my mind…
In my opinion…
Speaking of equal job opportunities…
8. Group activity
Assume you are HR manager in a bank; you are responsible for hiring
employees, supervising them, and recommending them for promotion.
Listening
Imagine that you want to get together with a few new friends from your
University group next weekend. What two or three leisure activities would you
like to do? Use the Internet to plan your day and look up the cost, operating
hours and location of each activity you plan. Discuss your results.
Warm-up Activities
1. Discuss the following with your partner:
Vocabulary
violation – нарушение
to seem – казаться, представляться
a sin – грех
proven – доказанный
to favor – благоволить
HELP WANTED ADS. ‘Help wanted – male’ and ‘help wanted – female’
ads are violations unless gender is a bona fide occupational qualification
for the job. The same applies to ads that suggest age discrimination.
Fair employment laws protect not just job applicants but also current
employees. For example, the Equal Pay Act requires that equal wages must
be paid for similar work performed by men and women. Therefore, courts
may hold that any employment practices regarding pay, promotion,
termination, discipline, or benefits that:
are applied differently to different classes of persons;
adversely impact members of a protected group;
cannot be shown to be required as a BFOQ or business necessity are
illegally discriminatory.
Dress. For example, Alamo Rent-A-Car lost a case when they tried to
prevent a Muslim woman employee from wearing a head scarf.
Hair. Here, courts usually favor employers. For example, employer rules
against facial hair discriminate only between clean-shaven and bearded
men, discrimination not qualified as sex bias.
Tattoos and body piercings. Tattoos and body piercings are an issue at
work. One case involved a waiter with religious tattoos on his wrists at a
Red Robin Gourmet Burgers store. The company insisted he cover his
tattoos at work; he refused and claimed that covering the tattoos would be
a sin based on his religion.
3.1. Federal laws usually don't forbid provocative questions about an applicant's
race, color, religion, etc.
3.5. There are more than two basic defenses employers use to justify their
employment practice.
5. Which of the following statements expresses the main idea of the text?
(D) The HR manager should know what federal fair employment laws allow
(and do not allow) you to say and do.
6.5. For example, it isn’t illegal to ask a job … about her marital status
(although such a question might seem discriminatory).
When can educational and physical requirements be job related and legal? Give
several examples.
To my mind…
In my opinion…
Speaking of equal job opportunities…
Group activity
8. Look at the examples and match them with the correct types of
discrimination.
‘Avoidance’ Discrimination
Playing favourites
My customers don’t like to work with women, ( old people, Asian people,
disabled people).
I’m not promoting anyone over 40 – they don’t have enough energy.
Listening
Warm-up Activities
What behavior is harassing? Why do people sexually harass others? How can
they be identified?
Vocabulary
sexual harassment – сексуальные домогательства
Under Title VII of 1964 Civil Rights Act, sexual harassment generally
refers to harassment on the basis of sex when such conduct has the purpose
or effect of interfering with a person’s work performance or creating an
intimidating, hostile or offensive work environment. The law’s guidelines
emphasize that employers have a duty to maintain workplaces free of
sexual harassment and intimidation.
Minority women are most at risk. One study found women experienced
more sexual harassment than men, minorities experienced more ethnic
harassment than whites, and minority women experience more harassment
than majority women.
The law defines sexual harassment as unwelcome sexual advances,
requests for sexual favors, and other verbal or physical conduct of a sexual
nature that takes place under any of the following conditions:
There are three main ways someone can prove sexual harassment.
Quid Pro Quo. The most direct is to prove that rejecting a supervisor’s
advances affected such employment actions as hiring, firing, promotion,
demotion, and work assignment. In one case, the employee showed that her
job success was dependent on her agreeing to the sexual demands of her
supervisors.
Hostile Environment Created by Supervisors. One need not show that the
harassment had tangible consequences such as demotion. For example, in
one case the court found that a male supervisor’s sexual harassment had
affected a female employee’s emotional and psychological ability to the
point that she felt she had to quit her job. That was enough to prove sexual
harassment. Courts generally do not interpret as sexual harassment sexual
relationships that arise during the course of employment but that do not
have a substantial effect on that employment. The U.S. Supreme Court also
held that sexual harassment law doesn’t cover ordinary intersexual
flirtation.
1. File a verbal complaint with the harasser and the harasser’s boss, stating
that the unwanted overtures should cease because the conduct is
unwelcome.
2. If the unwelcome conduct does not cease, file verbal and written reports
regarding the unwelcome conduct and unsuccessful efforts to get it to stop
with the harasser’s manager and / or the human resource director.
3. If the letters to the employer do not help, the accuser should turn to the
court to file the necessary claim. In very serious cases, the employee can
also consult an attorney.
3.1. Three main ways to prove sexual harassment include quid pro quo, hostile
environment created by supervisors, and hostile environment created by
coworkers who are not employees.
3.2. One study found women experienced more sexual harassment than
men, no matter what ethnic group they belonged to.
3.3. In this context an employee should start with filing a necessary claim at the
court and if necessary consulting an attorney.
3.4. If supervisor’s sexual advances make a female employee quit her job
affecting her psychological and emotional abilities, the court finds it an example
of sexual harassment.
3.6. If an individual’s submission to sexual advances isn’t used as the basis for
employment decisions the court doesn’t define it as sexual harassment.
3.7. Courts must carefully distinguish between simple teasing and truly
abusive behavior.
4. The following sentence can be added to the text:
5. Which of the following statements expresses the main idea of the text?
6. Complete each sentence with one of the following words: conduct, affect,
rejecting, ethnic, ability, experienced, employment actions, complaint
For example, in one case the court found that a male supervisor’s sexual
6.4.
6.5. File a verbal … with the harasser and the harasser’s boss, stating that
the unwanted overtures should cease because the conduct is unwelcome.
8. Group activity
8.1. Connie has known for some time about the affairs between some women
and their bosses. Furthermore, these women have received perfect reviews while
other, more-deserving employees have not. When Connie comes up for a
promotion, it is made clear that “socializing” will be part of the new job. She
rejects the offer, receives a poor performance appraisal and loses an opportunity
for an increase in salary. Is Connie sexually harassed?
8.2. Clare and Mark work for a company. They are often together on special
projects and spend a considerable amount of time together. Mark is attracted to
Clare and has asked her out on several occasions. Clare repeatedly rejects his
offer, but Mark believes in the theory that persistence will win out, so he keeps
asking. Is Mark sexually harassing Clare?
8.3. Max’s boss, Shirley, invites him to a bar after work to celebrate his record-
breaking production rate. However, when he arrives, he discovers that she is
sitting there all alone. After a brief discussion of his job performance and
chances for advancement, Shirley asks Max back to her house. Is Shirley
sexually harassing Max?
8.4. Linda is very attracted to her boss, Dan. Since they’re both single, she asks
him over to her house for dinner. After a very pleasant evening and a few too
many drinks, they wind up spending the night together. Can it be considered
sexual harassment?
Listening
Warm-up Activities
What factors determine ethical behavior at work? Can you list the key ones?
Vocabulary
ethics – этика
punishment– наказание
acceptable – зд. Приемлемый
2. Match the words with their definitions:
5. ‘bad barrels’ the negative values and behaviors that contribute to the
social and psychological environment of an organization
6. astray
behavior which is illegal or not moral
7. to conclude
a person who makes unethical choices
8. ethical behavior
to go wrong or do something wrong
9. 'bad apple'
to decide that something is true after looking at all the facts
10. to overload you have
a member of an organization
A recent review of over 30 years of ethics research concluded that three factors
combine to determine the ethical choices a person makes. The authors titled their
paper bad apples, bad cases, and bad barrels. They concluded that no single
smoking gun determines ethical behavior. Instead, bad apples (people who make
unethical choices), bad cases (ethical situations happened because of unethical
choices), and bad barrels (environments which influence unethical choices)
combine to determine what a person’s ethical choices will be. The following
summarizes their overall findings:
Individual characteristics: Who are the bad apples? Some people just more tend
to make unethical choices. The most principled people, with the highest level of
cognitive moral development, apply ethical principles everywhere. However,
most adults don’t operate at this high level. Instead, most base their judgment
about what is right on the expectations of their colleagues and other important
people with whom they interact, or on company policies and what the law says.
People at the lowest level make their ethical choices based on obeying what
they’re told and on avoiding punishment.
Which ethical situations make for bad (ethically dangerous) cases or situations?
Some ethical dilemmas are more likely to be followed by unethical choices.
Surprisingly, apparently smaller dilemmas prompt more bad choices. In less
serious situations, it’s more likely that someone might say, in effect, ‘It’s okay
to do this, even though I know it’s wrong’.
What are the bad barrels? What outside factors shape ethical choices? These
researchers also concluded that employers create bad and good cultures (barrels)
that shape ethical behavior, for good or for ill. A strong ethical culture that
clearly shows the difference between acceptable and unacceptable behavior is
associated with fewer unethical decisions in the workplace.
It’s hard to resist pressure from your boss. Examples of how supervisors
knowingly (or unknowingly) make subordinates behave unethically:
Tell staff members to do whatever is necessary to achieve results.
Overload top performers to ensure that work gets done.
Look the other way when wrong doing happens
Be dishonest.
3.1. People at the lowest level's choices depend on their fear of punishment.
3.2.There are more than three factors that determine employees' ethical choices.
3.3. People who do not make ethical choices are often called ‘bad apples’.
3.4. It's not easy to say 'not' to your boss' unethical suggestion.
3.5. Older employees make ethical choices more often than the younger ones
3.6. There's connection between small ethical dilemmas and serious bad choices.
An ethics policy and code is a good way to signal that the firm is serious about
ethics.
5. Which of the following statements expresses the main idea of the text?
(C) The boss and how he / she shapes the organizational culture has a major
effect on ethical behavior.
6.1. The most principled people, with the highest level of cognitive moral …, …
ethical principles everywhere (development, apply).
6.2. A recent review of over 30 years of ethics research … that three factors
combine to … the ethical choices a person makes (concluded, determine).
6.4. These researchers also concluded that employers create bad and good
cultures … that shape ethical behavior, for good or for ill.
6.5. Instead, most base their … about what is right on the expectations of their
colleagues.
You believe your employer is making unethical choices. What would you do
about it if it's true?
To my mind…
In my opinion…
Speaking of fairness and discipline at work…
8. Group discussion
Listening
5. What thing did the man NOT say about his job?
A. His co-workers are friendly.
B. He works long hours.
C. The pay is okay.
When you choose the University, there are a number of things you have to
consider including location, cost and the reputation of the University. What
factor is the most important to you?
Finding the right University is a long process, and advertisements often make
the process less difficult. What advertising techniques do universities use to get
the attention of prospective students? What factors are important to you when
choosing a University? Compare the Web sites of two Universities that provide
the types of education you are looking for. Evaluate them based on the cost of
tuition, the reputation and experience of the instructional staff.
classroom environment
teacher-student relationship
part-time employment
Vocabulary
5. duties the values and behaviors that contribute to the social and
psychological environment of an organization
6. termination at will
behavior in which you refuse to obey or show respect for
7. insubordination someone who has authority over you
The best way to handle a dismissal is to avoid it in the first place. Many
dismissals start with bad hiring decisions. Using effective selection practices
including assessment tests, reference and background checks, drug testing, and
clearly defined job descriptions can reduce the need for many dismissals.
Dismissals are never pleasant. However, there are three things to do to make
them fair. First, individuals who said that they were given full explanations of
why and how termination decisions were made were more likely to perceive
their layoff as fair and indicate that they did not wish to take the past employer
to court. Second, institute a formal multistep procedure (including warning) and
a neutral appeal process. Third, who actually does the dismissing is important.
Employees in one study whose managers informed them of an impending layoff
viewed the dismissal procedure as much fairer than did those told by, say, a
human resource manager.
There are four bases for dismissal: unsatisfactory performance, misconduct, lack
of qualifications for the job, and changed requirements of the job.
Misconduct is willful violation of the employer’s rules and may include stealing,
rowdy behavior, and insubordination. Sometimes the misconduct is more
serious, as when it causes someone else harm.
Many employers conduct exit interviews with employees who are leaving the
firm for any reason. These are interviews, usually conducted by a human
resource professional just prior to the employee leaving; they elicit information
about the job or employer with the aim of giving employers insights into what is
right or wrong about their companies. Exit interview questions include, ‘Why
did you join the company?’, ‘Was the job presented correctly and honestly?’
Were there any special problem areas? Women and minorities are more likely to
quit early in their employment, so this might be one specific issue for which to
watch.
3.2. There are so many bases for dismissal that it's almost impossible to name all
of them.
3.5. Women and elder people are likely to quit early in their employment.
3.6. Misconduct includes stealing, rude behavior, and even causes someone else
harm.
5. Which of the following statements expresses the main idea of the text?
(A) The main purpose of the text is to explain the manager’s role for employees’
discipline and dismissals.
Provide examples of behavior that would probably be unethical but legal, and
examples of behaviour that would probably be illegal but ethical.
Listening
8. Listen to the text Apartments for Rent using the link: http://www.esl-
lab.com/live/liverd1.htm
B. around $200
B. He will check the newspapers to see if he can find an apartment for rent.
Speaking
9. Discuss with your partner:
Some students look for cheap flats to rent but this isn't always possible. Others
choose to stay with their parents. What are the main things you look for in
selecting a place to live? Put them in order of importance to you and discuss
them with a partner.
Discuss the ideal living situation for students going to college or University.
Compare living with your parents and renting a flat. What are advantages and
disadvantages in terms of money, price, privacy and space?
Warm-up Activities
1. Discuss the following with your partner:
Explain the difference between unsafe conditions and unsafe acts at workplace.
Vocabulary
wheelbarrow – тачка
saw – пила
congestion – куча, скопление, перегруженность
not enough
The solution here is to identify and eliminate the unsafe conditions. The
main aim is to address these mechanical and physical accident-causing
conditions.
DANGER ZONES. While accidents can happen anywhere, there are some
high-danger zones. About one-third of industrial accidents occur around
trucks, wheelbarrows, and other handling and lifting areas. The most
serious accidents usually occur by metal and woodworking machines and
saws, or around transmission machinery like gears. Falls on stairs, ladders,
and scaffolds are the third most common cause of industrial accidents.
Hand tools and electrical equipment are other major causes of accidents.
Certain jobs are more dangerous. For example, the job of crane operator
results in about three times more hospital visits than does the job of
supervisor.
Unsafe employee acts can undo even the best attempts to reduce unsafe
conditions. The problem is that there are no easy answers to the question of
what causes people to act recklessly. It may seem obvious that some
people are simply accident prone, but the research isn’t clear. On closer
inspection it turns out some accident repeaters were just unlucky. However,
there is growing evidence that people with specific traits may indeed be
accident prone. For example, people who are impulsive, sensation seeking,
extremely extroverted, are more likely to have accidents.
3.2. Safety training reduces unsafe acts, especially for new employees.
3.3. Although reducing unsafe conditions is the best line of defense, human
misbehavior can destroy even the best safety efforts.
Safety and accident prevention concerns managers for several reasons, one
of which is the growing number of workplace accidents.
5. Which of the following statements expresses the main idea of the text?
(A) Safety, as are ethics are labor relations, is an important factor in the quality
of employees’ work lives.
(B) The main purpose of the topic is to explain three causes of accidents, as well
as techniques for preventing accidents.
(D) More than 80% of the workers in the survey ranked workplace safety as
more important than minimum wages and sick days.
How can an employer reduce the occurrence of unsafe acts on the part of his/her
employees?
Listening
1. What is the first item that the man has in his carry-on bag?
A. water
B. medication
C. a large bottle of shampoo
3. The next illegal item the man has with him is __________.
A. a live snake
B. firecrackers
C. a huge knife
What items are not allowed for passengers to take on board the plane in your
country? What are the reasons for these rules? Describe some experience, good
or bad, that you have had at an airport or on board the plane. What happened?
What did you learn from the experience? Can it help you the next time you
travel?
Vocabulary
fever – жар, лихорадка
itchy – зудящий
downside – недостаток, минус
Smoking is a serious health and cost problem for both employees and
employers. In general, you can probably deny a job to a smoker as long as
you don’t use smoking as a surrogate for some other kind of
discrimination. Most employers these days ban indoor smoking, often
arranging small outdoor areas where smoking is permitted.
Violence against employees is an enormous problem at work. Homicide is
the second biggest cause of fatal workplace injuries. Jobs with a high
likelihood for violence include those jobs that involve physical care of
others or decisions that influence other people’s lives, handling guns,
security functions, physical control over others. Although men have more
fatal occupational injuries than women, the proportion of women who are
victims of assault is much higher. Testing can screen out workplace
aggressors. What do you do when confronted by an angry employee? Here
are some suggestions: make eye contact, stop what you are doing and give
your full attention, speak in a calm voice, let the person have his or her say;
ask for specific examples of what the person is upset about; listen.
3.1. Violence is hardly associated with jobs that involve physical care of others,
handling guns, security functions.
3.7. Unseen hazards such as mold are the most dangerous types of hazards.
5. Which of the following statements expresses the main idea of the text?
6.3. Many are unseen … (such as mold) that the company produces as part
of its … processes.
Read Appendix 1 and get familiar with background facts that can refer to a
potential aggressive employee. Describe the steps employers can take to reduce
workplace violence.
Explain how you would reduce stress at work. Look at Appendix 2 for more
ideas.
To my mind…
In my opinion…
Speaking of equal job opportunities…
Appendix 1. A list of background facts suggested the need for a more in-
depth investigation
Meditation is another option. Choose a quiet place with soft light and sit
comfortably. Meditate by focusing your thoughts (for example, count breaths or
visualize a beach). When your mind wanders, bring it back to focusing your
thoughts on your breathing.
8. Listening
A. Tuesday
B. Wednesday
C. Thursday
C. He sprain his hand when he fell off the roof of his house.
Speaking
9. Group Activity
Working in groups, make a list of the factors at work or in school that create
stress for you. What methods do you use for dealing with the stress?
10. Debate Activity
Warm-up Activities
Vocabulary
eligible – подходящий, приемлемый
surgery – хирургия, операция, хирург
hospitalization – госпитализация
voluntary– добровольный
required – необходимый, обязательный
There are several ways to reduce workers compensation claims. Screen out
accident-prone workers. Reduce accident-causing conditions in your
facilities. Reduce the accidents and health problems that trigger these
claims, for instance, by instituting effective safety and health programs.
Mental health costs are rising. Reasons include widespread drug and
alcohol problems, an increase in states that require employers to offer
minimum mental health benefits, and the fact that mental health claims
tend to trigger other health care claims.
3.1. Insurance benefits can be divided into required and voluntary ones.
3.4. Most employers' health plans cover hospitalization, surgery charges and
medical expenses, such as doctors' visits to the hospital.
In any case, most firms provide holiday, sick leave, and vacation benefits
to part-timers, and more than 70% offer some form of health care benefits
to them.
(C) The author of the article discusses one of four main types of incentives plans
– insurance benefits (such as workers' compensation).
6.4. The employer’s insurance company usually pays the … but the costs
of the employer’s … reflect the amount of claims.
8. Group activity
You are applying for a job as a manager and are at the point of negotiating
salary and benefits. What questions concerning benefits would you ask your
prospective employer? Describe the benefits package you would like to get.
Listening
B. You should call the police after you find the burglar.
C. You should hide under your bed until the intruder leaves.
PART 2
READER
“The highest reward for work for a person’s toil
2. Job Analysis
Job analysis is a systematic analysis of jobs within an organisation. A job
analysis results in two things:
- the job description lists including the duties and responsibilities of a job,
its working conditions; and the tools, materials, equipment, and information
used to perform it;
- the job specification lists including the skills, abilities, and other cre-
dentials and qualifications needed to perform the job effectively.
Job analysis information is used in many HR activities. For instance, knowing
about job content and job requirements is necessary to develop appropriate
selection methods and job relevant performance appraisal systems and to set
equitable compensation rates.
Human resource planning also means matching HR supply and demand. After
comparing the expected demand for human resources and internal supply,
managers can make plans to manage predicted shortfalls or overstaffing. If a
shortfall is predicted, new employees can be hired, present employees can be
retrained and transferred into understaffed areas. Individuals approaching
retirement can be convinced to stay on, or labour-saving or productivity-
enhancing systems can be installed.
If the organization needs to hire, the external labour-supply forecast helps
managers plan how to recruit according to whether the type of person needed is
readily available or scarce in the labour market. The use of temporary workers
(temps) also helps managers in staffing by giving them extra flexibility. If
overstaffing is expected to be a problem, the main options are transferring the
extra employees, not replacing individuals who quit, encouraging early
retirement, and laying off people.
4. Performance Appraisals
HRM encourages the people working in an organization, to work according
to their potential and gives them suggestions that can help them to bring about
improvement in it. The team communicates with the staff individually from time
to time and provides all the necessary information regarding their performances
and defines their respective roles. This is beneficial as it enables them to form an
outline of their anticipated goals in much clearer terms and thereby, helps them
execute the goals with best possible efforts. Performance appraisals, when taken
on a regular basis, motivate the employees.
Maintaining work atmosphere is a vital aspect of HRM because the
performance of an individual in an organization is largely driven by the work
atmosphere or work culture that prevails at the workplace. A good working
condition is one of the benefits that the employees can expect from an efficient
human resource team. A safe, clean and healthy environment can bring out the
best in an employee. A friendly atmosphere gives the staff members job
satisfaction as well.
Disputes may arise between the employees and the employers. You can say
conflicts are almost inevitable. In such a scenario, it is the human resource
department which acts as a consultant and mediator to sort out those issues in an
effective manner. They first hear the grievances of the employees. Then they
come up with suitable solutions to sort them out. In other words, they take
timely action and prevent things from going out of hands.
The responsibility of establishing good public relations lies with the
HRM. They organize business meetings, seminars and various official
gatherings on behalf of the company in order to build up relationships with other
business sectors. Sometimes, the HR department plays an active role in
preparing the business and marketing plans for the organization too. Any
organization, without a proper setup for HRM is bound to suffer from serious
problems while managing its regular activities. For this reason, today,
companies must put a lot of effort and energy into setting up a strong and
effective HRM. Aristotle told us that ‘the whole is more than the sum of its
parts’. This is certainly true when it comes to having all managers fully
understanding the organization’s documented Business Plan and ensuring the
alignment of management thinking… simply the process of ensuring that all
managers are working and driving the organization in the same direction.
- What is socialization?
- What is the aim of socialization?
- What is orientation?
- What does orientation include?
- Why are the first six months of employment crucial?
- What is training?
- What does training apply to?
- When does on-the-job training take place?
- What environment is off-the-job training conducted in?
- What does job rotation allow people to do?
- What is modelling?
Some people are workaholics - they think about very little except work.
Others are looking for quality of life: less commuting, more time with their
families, etc. Journalists write about people rebalancing their lives. They may
work part-time, work from home, move to the country and so on. In a recent
survey 95 per cent of homeworkers said they have a better work – life balance or
home – work balance than when they were in-company because they can spend
more time with their families and on leisure activities. The survey also found out
that 82 per cent of homeworkers / or telecommuters / had more autonomy and
independence. They are able to organize their work and their time how they
want. Telecommuters complain that there is no boundary between work on the
one hand and personal life on the other because the two overlap. They also have
to admit that they feel lonely and isolated because they are out of contact with
others and there are no colleagues around them.
GLOSSARY
A
acceptable – зд. приемлемый
apply for – претендовать
approachable – доступный, достижимый
asbestos – асбест
clarity – зд. ясность
commute – смягчить
compile – зд. составлять, собирать
confront – ставить перед, предъявлять требования
congestion – куча, груда, скопление, перегруженность
coordinate – координировать, согласовывать
cost – стоимость
coworker – коллега, сослуживец
creative – изобретательный, творческий
downgrade – принизить
downside – недостаток, минус
easy-going – спокойный
eligible – подходящий, приемлемый
even-tempered – уравновешенный
familiarize – знакомить(ся)
favor – благоволить
feedback – обратная связь, отзыв, комментарий
female – женщина
fever – жар, лихорадка
flexible – уступчивый
globalization – глобализация
hospitalization – госпитализация
initiative – инициативный
insult – оскорбить, обидеть
intentional – преднамеренный, умышленный
internal – внутренний
intimidated – запуганный
itchy – зудящий
J
jail – тюрьма, тюремное заключение
length – длина
male – мужчина
N
neat – аккуратный, опрятный; точный, четкий, ясный
O
obey – подчиняться, повиноваться
overstay – засидеться
patronizing – покровительственный
praise – похвала
proven – доказанный
require – требовать
required – необходимый, обязательный
seem – казаться, представляться
sexual harassment – сексуальные домогательства
silica – кварц
sin – грех
stabilize – стабилизировать(ся)
U
unambiguous – недвусмысленный, прозрачный, ясный
unemployment – безработица
V
variable – изменяемый, изменяющийся
violation – нарушение
voluntary– добровольный
wages – оклад
wheelbarrow – тачка
Ex. 2: 1 – E, 2 – B, 3 – H, 4 – F, 5 – J, 6 – G, 7 – C, 8 – D, 9 – A, 10 – I;
Ex. 3: 3.1. – F, 3.2. – T, 3.3. – N / A, 3.4. – T, 3.5. – T, 3.6. – N / A, 3.7. – F;
Ex. 5: C;
Ex. 6: 6.1. – refers, extend, 6.2. – seek, cut, 6.3. – agreements, among, 6.4. –
both, without, 6.5. – threats
UNIT II
Ex. 2: 1 – B, 2 – H, 3 – E, 4 – F, 5 – A, 6 – I, 7 – G, 8 – D, 9 – C, 10 – J;
Ex. 5: B;
Ex. 6: 6.1. – open, inside, 6.2. –have been back, credit, 6.3. – to, ads, 6.4. – to
screen out, but, 6.5. – leave
UNIT III
Ex. 2: 1 – G, 2 – B, 3 – C, 4 – F, 5 – J, 6 – A, 7 – E, 8 – I, 9 – H, 10 – D;
Ex. 5: C;
Ex. 6: 6.1. – over, segment, 6.2. – rapid, necessity, 6.3. – meet, experience, 6.4.
– lack, on, 6.5. – requires, face
UNIT IV
Ex. 2: 1 – J, 2 – I, 3 – D, 4 – F, 5 – G, 6 – A, 7 – B, 8 – C, 9 – E, 10 – H;
Ex. 3: 3.1. – T, 3.2. – N / A, 3.3. – F, 3.4. – N / A, 3.5. – F, 3.6. – N / A, 3.7. –
F;
Ex. 5: B;
Ex. 6: 6.1. – achieve, 6.2. – behavior, 6.3. – measure, abilities, 6.4. – skills, 6.5.
– replace
UNIT V
Ex. 2: 1 – A, 2 – C, 3 – G, 4 – E, 5 – J, 6 – F, 7 – B, 8 – D, 9 – I, 10 – H;
Ex. 5: A;
Ex. 6: 6.1. – obtain, 6.2. – content, 6.3. – situational, 6.4. – behavioral, describe,
6.5. – computerized, attitudes
UNIT VI
Ex. 2: 1 – E, 2 – H, 3 – C, 4 – B, 5 – G, 6 – J, 7 – A, 8 – F, 9 – I, 10 – D;
Ex. 5: B;
Ex. 6: 6.1. – to satisfy, needs, 6.2. – increase, based, 6.3. – tie … to, 6.4. –
nonfinancial, 6.5. – are driven, to receive
UNIT VII
Ex. 2: 1 – A, 2 – B, 3 – C, 4 – G, 5 – I, 6 – D, 7 – H, 8 – F, 9 – J, 10 – E;
Ex. 5: D;
Ex. 6: 6.1. – clarity, 6.2. – affect, 6.3. – assure, 6.4. – convey, 6.5. – insists,
directed toward
UNIT VIII
Ex. 2: 1 – D, 2 – J, 3 – I, 4 – B, 5 – H, 6 – C, 7 – E, 8 – F, 9 – G, 10 – A;
Ex. 5: A;
UNIT IX
Ex. 2: 1 – G, 2 – B, 3 – I, 4 – H, 5 – J, 6 – A, 7 – D, 8 – C, 9 – E, 10 – F;
Ex. 5: C;
Ex. 6: 6.1. – unlawful, related, 6.2. – side with, 6.3. – requirements, 6.4. –
violations, gender, 6.5. – candidate;
UNIT X
Ex. 2: 1 – A, 2 – D, 3 – F, 4 – J, 5 – C, 6 – B, 7 – E, 8 – G, 9 – I, 10 – H;
Ex. 5: B;
8.1. Yes, on two accounts. First, because some women in Connie’s office have
in the past received a promotion or financial gain in return for sexual favors,
Connie is a victim of environmental sexual harassment. Even though Connie
was not at first being harassed directly, she was forced to work under
intimidating conditions. And second, Connie is denied a promotion and salary
increase because she will not give in to sexual demands.
8.2. Yes. Clare has told Mark on several occasions that she is not interested in
going out with him. Mark’s repeated request for a date is considered sexual
harassment.
8.3. Yes. Shirley implies that Max’s career potential and chance at a possible
promotion are depending on his sexual cooperation—coming back to her house.
In this case, Max is the victim of sexual harassment.
8.4. It would appear that this situation is mutually desired by two adults.
However, in cases like this, there is no black-and-white answer. Because Dan is
Linda’s boss, the organization could be open to a future sexual harassment suit.
At some point, Linda could sue her employer, saying that she felt compelled to
sleep with Dan for a variety of job- related reasons. Because suits like this are
becoming more common, managers, supervisors, and team leaders should be
aware of how their sexual relations with a subordinate could have negative
effects on the organization.
UNIT XI
Ex. 2: 1 – B, 2 – E, 3 – C, 4 – J, 5 – D, 6 – G, 7 – H, 8 – A, 9 – F, 10 – I;
Ex. 5: A;
Ex. 6: 6.1. – development, apply, 6.2. – concluded, determine, 6.3. – suggest,
6.4. – barrels, 6.5. – judgement
UNIT XII
Ex. 2: 1 – B, 2 – F, 3 – D, 4 – A, 5 – I, 6 – G, 7 – E, 8 – H, 9 – J, 10 – C;
Ex. 5: A;
Ex. 6: 6.1. – handle, 6.2. – failure, duties, 6.3. – termination, lay off, 6.4. –
requirements, 6.5. – conduct
UNIT XIII
Ex. 2: 1 – F, 2 – C, 3 – B, 4 – J, 5 – A, 6 – I, 7 – D, 8 – G, 9 – H, 10 – E;
Ex. 5: B;
Ex. 6: 6.1. – eliminate, 6.2. – acts, undo, unsafe, 6.3. –most, occur, machines,
6.4. – complete, 6.5. – prevention
UNIT XIV
Ex. 2: 1 – C, 2 – H, 3 – B, 4 – A, 5 – F, 6 – E, 7 – J, 8 – D, 9 – G, 10 – I;
Ex. 5: B;
Ex. 6: 6.1. – reflect, causes, 6.2. – downsides, produce, 6.3. – hazards,
production, 6.4. – associated, stress, 6.5. – against
UNIT XV
Ex. 2: 1 – F, 2 – C, 3 – G, 4 – J, 5 – E, 6 – B, 7 – A, 8 – D, 9 – I, 10 – H;
Ex. 5: C;
Ex. 6: 6.1. – benefits, life, 6.2. – to cover, on, 6.3. – regardless, 6.4. – claim,
premiums, 6.5. – dependents, prior, average