Академический Документы
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Playbook
for Strategy
Implementation
Table of contents
Introduction �����������������������������������������������������������������������������������������������������������������������������������3
2. No time to wait����������������������������������������������������������������������������������������������������������������������� 14
A lot of things need to come together to execute a A corporate strategy entails a clearly defined, long-term
strategy well. You need all hands on deck; your planning vision that organizations set to create corporate value
needs to be rooted in strong rationale, your timing and motivate the workforce to implement the proper
needs to be just right, and so much more. So it’s no actions to achieve customer satisfaction.
surprise that so many enterprise businesses fail at the
Let’s take a closer look at that definition.
final stretch, even though they have some of the best
strategic minds at their helm. But when you take a
closer look at some of history’s biggest failures, you start 1. Clearly defined, long-term vision
noticing underlying patterns that boil down to a few key
A business strategy starts with establishing why your
reasons. These reasons have forever defined the fates of
business exists. It begins with envisioning the pinnacle of
many big brands over the years and could very well be
your business in the market. Next, you need to imagine
the defining factor of your business trajectory.
what your business looks like when it fully realizes its
Having empowered leading brands worldwide to build potential—the goals it achieves, the problems it solves,
and implement successful strategies from scratch, we and the people it impacts.
at Cascade understand the importance of execution,
What challenge is your business looking to solve? How
which is why we came up with this playbook to give you
is it going to solve it? When? How is the solution going to
a comprehensive guide to strategic implementation: its
impact and benefit your customers?
value proposition, its key tenets, and its drivers, backed
with case studies and quantitative insights. It’s essential to have clear, well-defined answers to
these questions since these will help set the direction
Once you’re done with this playbook, you’ll walk away
towards which your efforts should move. Think of vision
with a strong understanding of the basics of excellent
as your business’ North Star—however small or big
strategic execution. You’ll learn about all the positives
your company is, and however your company grows,
that strong execution brings to the table, how industry
establishing why your business exists will help keep it on
the right track.
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Data and history prove that value-driven strategies According to the US Bureau of Labour Statistics,
have the highest chance of success, making the approximately 20% of new businesses fail during the
most significant impact on customer advocacy and first two years of being open, 45% during the first five
profitability. years, and 65% during the first 10 years. Only 25% of new
businesses make it to 15 years or more.
A survey by PwC found that companies with a well-
defined strategy of market differentiation and brand The main reason for this is that the top management
identity tend to perform much better than companies creates corporate strategies but does not get exposed
that compete based on diversification, economies of or communicate meaningfully to the rest of the
scale, lucrative assets, etc. This method is referred to as organization. As a result, teams aren’t aligned in the
a capabilities-driven approach. same direction and don’t have clarity on their role in
the grand scheme of things. Expecting employees to
This approach helps define why customers should achieve the strategy’s outcomes while not planning
choose your business and why they should choose only the execution is why many companies with immense
you. While factors like pricing do play a prominent role, potential fail.
in the long term, offering unique value that customers
can connect directly to your business sustains your Communicating the corporate strategy and making it
corporate strategy in the long run. a part of the day-to-day routine in the company can
make the difference between leading to success and
Three-year TSR growth rate for companies depending Three-year TSR growth rate for companies depending on
on wether they compete in a capabilities-driven way wether they compete on assets, scale, and diversification
14.5% 15.7%
12.7%
11.4%
TSR = Total shareholder return (A measure of the company’s financial performance over time)
Source
4
Strategy execution—the good,
bad, and the ugly
Vision
Value
Implementation
These three components hold the key to a strategy’s success or failure on a vast scale.
More importantly, businesses need to lean in on all three elements equally. It’s easy to think
that one of these components is not as important as the others.
Netflix had a clear, actionable vision that they worked Hulu USA 28.0m
towards while constantly innovating and strategizing to
create an unrivaled user experience. This differentiated Alt Balaji India 20.0m
them from Blockbuster, the market leader at the time
who failed to adapt and ended up in bankruptcy. Eros Now 18.8m
India
*Estimate
Source
5
Licensing entertainment content around the world Here’s something even better—Nike’s vision statement
from 1960:
Number of paid Netflix subscribers worldwide at the end It’s a simple but powerful statement—it inspires the
of the respective year entire company and aligns them towards a single goal.
It’s easy to add targets and deadlines to this statement,
as compared to:
U.S. & Canada International
20
15
Amount Invested
($ Billions)
10
Data Source
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Value—A proven ally to With such a passion for creating new markets, Sony
became an early creator and pioneer in the consumer
strategic execution electronics industry. Sony made the world’s first
camcorders, it created the Walkman—a way for
people to carry music in their pockets, pioneered the
There are very few areas of business where an
development of CDs for music, and the list goes on.
organization can operate with zero competition—even
building space rockets for tourism can’t seem to escape In short, Sony was changing the way people lived and
this phenomenon. was undoubtedly one of the most innovative tech
brands in the world. So it was only a matter of time
before they revolutionized the smartphone market, too,
right?
Some quickly come to mind: Samsung, Motorola, and So with the launch of the game-changing Apple iPhone
maybe even Nokia. in 2007, Sony started struggling and chose to stick with
its volume-based strategy rather than a value-based
But there’s a brand that was once an industry pioneer, one.
a valued and trusted brand that we almost completely
forgot about: Sony. Strategies based on assets, scale, and diversification
are less likely to succeed and even less likely to stay that
way.
Compromising on innovation:
a Sony case study Apple’s approach to the value-based strategy is
straightforward, right from its vision statement to the
The origin way it distributes its products, but it isn’t the only correct
approach to strategy.
Here is an excerpt from the company’s vision statement:
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So it doesn’t come as a surprise that these are the only
two companies globally that are valued at $2 Trillion.
Q1 Q2 Q3 Q4
120
100
Sales figure (in millions)
80
60
40
20
0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Source
8
Companies’ performance depends on their sources of success
Three-year TSR growth rate for companies depending Three-year TSR growth rate for companies depending
on whether they compete in a capabilities-driven way. on whether they compete on assets, scale, and
diversification
14.5% 15.7%
12.7%
11.4%
TSR = Total shareholder return (A measure of the company’s financial performance over time)
Source
Percentage of respondents indicating where on the scale the company’s approach lies
Value Value
15% 13% 21% 51% 61% 22% 11% 6%
proposition proposition
21%
Priorities 24% 16% 23% 38% Priorities 19% 33% 27% 21%
Growth 45% 22% 15% 18% Growth 14% 26% 35% 25%
Source
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Implementation— implementation and are, unsurprisingly, unsuccessful
with the implementation.
The Achilles heel
Why is that? The foundation is seemingly strong.
Companies toil for months and spend long hours in
The “final” step in corporate strategy is its execution. conference rooms to create and discuss the elaborate
Most companies can develop a competent vision presentation. So what exactly could be the issue that
statement, have clarity on their capabilities, and often stops them from putting all this to action? Well, there
have powerful strategies on paper. are multiple reasons—giants fail for a reason. This is the
trickiest part of strategizing.
But time and again, we’ve seen multinational giants
fluster and fail when it comes to execute their strategy. Let’s take a closer look at the various obstacles to
implementing your strategy, how poor implementation
The Economist Intelligence Unit report shows how
can affect a company’s performance, and how you can
most companies place very little importance on
avoid them altogether.
How important will improving the various aspects of strategy implementation be to the
competitiveness of your organisation over the next three years? (% of respondents)
Feeding lessons from successful strategy implementation back into strategy formulation
18 54 24
Feeding lessons from failed strategy implementation back into strategy formulation
27 50 19
*Figures do not total 100% because “don’t know” responses are not included. Source: Economist Intelligence Unit survey, March 2013.
How important will improving the various aspects of strategy implementation be to the
competitiveness of your organisation over the next three years? (% of respondents)
Feeding lessons from successful strategy implementation back into strategy formulation
7 33 35 21
Feeding lessons from failed strategy implementation back into strategy formulation
5 28 35 22
*Figures do not total 100% because “don’t know” responses are not included. Source: Economist Intelligence Unit survey, March 2013.
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1. Made by the C-Suite, Chrysler, the American automobile giant, struggled
due to its old-fashioned method of strategy execution.
for the C-Suite?
In 2002, the company was staring at a possible loss of
We saw earlier that only 25% of new businesses make over $5 billion. It needed an implementation overhaul
it to 15 years or more. Between 2009 and 2019, almost to retain its position as a Big Three in the US automobile
Course correction
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Where is Balanced Scorecard used?
Operations 54%
Executive 88%
Geographic
Board 58% Distribution
Asia
Sales 33%
17%
Country 4%
Africa Americas
4% 29%
<500
501-1,000
54%
13%
Organisation
size (employees)
1,001-5,000
21%
5,001-10,000
13%
The effective team alignment checklist Expose the overall goal to give everyone the
direction and purpose of the strategy. Next, start
While it may not be possible to hire a dedicated team having ground-level discussions with each team
solely for communicating the strategy to the whole to explain their role in the grand scheme of things.
company, you can still take the essence of the approach Keep these discussions open and conversational
and apply it meaningfully to the context of your to make them a part of the strategizing process
organization to create your version of success. through practical feedback.
Realign every single employee and process Here’s a simple guide to ensure you achieve
with the strategy employee understanding effectively:
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New Strategy-Learning Journey
1 2 3 4
Questions to What do you think are How have market Consider where the What aspects of the
Aid Employee the most surprising changes affected world is going: Why strategy are most
Understanding trends? what our stakeholders do you feel this is the important? Why?
ask of us? right strategy for us?
What is most What are we doing
important to the What has it made How different does that will help the
company as a whole? you think about how this feel from what business secure the
we understand our we’ve done before? strategy?
What is the biggest stakeholders and
opportunity? deliver value to the What strategic What should we stop
market? components may or start doing?
What mayindicate shift to reflect market
to us that trends are How would we trends? What would What behaviors and
changing? continue to meet our remain the same? activities are critical
purpose as trends to the business as
evolve? strategy evolves?
Resulting “I understand the “I know what our “I understand “I know what this
Employee market challenges company’s aspirations our plan for means for me and
Understanding and opportunities are” accomplishing what I need to do”
we face” our goals”
Ensure higher involvement of the top executives Maintain transparency—let the middle and
in the implementation—not just a once-in-a- bottom level employees understand how their work
year event impacts the overall strategy
Getting executives involved in weekly update Beyond sharing one-pagers with everyone, use
meetings and looping them in on important strategy tools to expose the strategy in detail to
documentation can create clarity for all parties everyone in your organization. Show them all the
involved. Executives can see how their strategy is moving parts and each team’s role in reaching the
shaping up as it goes from one stage to the next, broad goal. Enabling this transparency helps you
and stakeholder teams can be confident that establish accountability and clear ownership of
they’re on the right track. tasks across teams, making collaboration easier
and avoiding overlapping conflicts for any specific
Keep track of your strategy—monitor your business function.
organization’s progress with purpose
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Nvidia’s problem was that its rivals were implementing
2. No time to wait
their strategies a lot faster, and to survive, it had to act
Companies that sit around, waiting too long to do so The industry’s standard rate of releasing newer chips
can find themselves becoming as irrelevant as their was 18 months. So Nvidia added a small yet critical
strategy. There’s one organization that realized this and change to its strategy—”Release a faster, better chip
went on to eliminate its competition by executing its three times faster than the industry norm.”
strategy faster than any other in the market.
To accommodate this change in strategy, Nvidia:
Say hello to Nvidia • Redesigned its projects and objectives into smaller,
more focused ones
Established in 1993, Nvidia Corporation is an American
multinational tech company and designs graphics • Formed three development teams that worked in
processing units and 3-D graphics chips for the gaming tandem
and professional markets.
• Invested heavily in simulation facilities to prevent
Today, Nvidia is a market leader for 3-D graphics chips, any delays in the fabrication of chips and
but that wasn’t always the case. In 1995, it struggled to development of software drivers
keep up with the rival startup 3Dfx Interactive. 3Dfx was
• Took control of driver development from the add-in
leading the industry because it could meet the rapidly
board makers
growing demand from gamers for fast 3-D graphics
chips. However, Intel was set to make the race even
more difficult with plans to introduce its chip. The result?
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The speed of their strategy implementation has led to Refine and bring your processes up to speed
incredible results—as of Q2 of 2021, Nvidia now holds 83%
of the GPU market share and is constantly increasing its A company that wants to move fast can quickly
There’s no fixed blueprint for success, but from all our 3. Using the wrong tools—It’s like a
research, these steps are the ones that figure the most
knife in a gunfight
in speedy implementation success stories:
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how their processes contribute to the end goal. Top
executives cannot see if all the targets align with
the strategy.
• Remains static:
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Complete the loop—
Incorporate your lessons
into your strategy
When you execute your strategy, you succeed or fail, Each business has its method to gather information
but you learn either way. The biggest companies in the from earlier successful or failed initiatives. But some
world have seen failure in one form or the other—and the effective methods can be observed from companies
only way to not repeat those mistakes is by analyzing that are good at executing their strategies.
the entire process.
Let’s take a closer look at each of those methods:
Yet, according to the study, less than 35% of the Executives involved in breaking down the strategy
companies are good at closing this feedback loop. Even into actionable objectives bridge the gap between
worse, 33% of the companies don’t even have a process executives heading the strategy and the teams
to analyze and incorporate lessons from the previous executing it. They identify and incorporate valuable
strategic initiatives. information that helps speed up the execution,
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motivate the team with specific targets, and help
align teams better with the overall strategy. This
is particularly effective when the organization’s
foundation (i.e., vision and value) is strong and
managers are empowered to take control of their
objectives.
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The verdict is out
Strategy is complex, and success doesn’t come easy.
Industry giants like Apple and Microsoft echo this
sentiment too. However, companies like Apple and
Microsoft are more than likely to succeed regardless
of their strategy. Why? Because companies like Apple
and Microsoft can attract and afford the top 1% of
talent. These individuals will execute the desired results
regardless of the strategic plan.
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Wasn’t that
insightful?
If you are excited to start creating and
executing your strategy, Cascade can
help you on your way.
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