Вы находитесь на странице: 1из 17

Asset Operations

Management
The Future of Maintenance,
Reliability, and Operations
Table of Contents

How Did We Get Here?��������������������������������������������������������������������������������������������������������������������������������������������������3


Software Doesn’t Address Worker Needs���������������������������������������������������������������������������������������������������������������������������������������������� 3

Companies Aren’t Utilizing Technological Advances ���������������������������������������������������������������������������������������������������������������������������� 3

Traditional Solutions Lack Mission Criticality and Adoption���������������������������������������������������������������������������������������������������������������� 4

Shaping the Next Generation of Work With Asset Operations Management ���������������������������������������������������5
What Asset Operations Management Means for Maintenance Teams��������������������������������������������������������������������������������������������� 6

What Asset Operations Management Means for Reliability Teams��������������������������������������������������������������������������������������������������� 7

What Asset Operations Management Means for Operations Teams������������������������������������������������������������������������������������������������ 7

The Cost of Business as Usual�������������������������������������������������������������������������������������������������������������������������������������������������������������8

The Eight Pillars of Asset Operations��������������������������������������������������������������������������������������������������������������������������9


1. Maintenance, Reliability, and Operations Must Operate Together and Be Aligned on
Achieving a Common Goal����������������������������������������������������������������������������������������������������������������������������������������������������������������10

2. Data Needs to Flow Into a Single Repository ��������������������������������������������������������������������������������������������������������������������������������10

3. Measure Teams Based on Why They Do Something Rather Than What They Do�������������������������������������������������������������������10

4. Relentlessly Collect the Right Data, Display the Best Insights, and Provide Actionable Feedback
Through a Centralized Command Center��������������������������������������������������������������������������������������������������������������������������������������11

5. Asset Operations Is an Abundant Life Cycle, Not Just a Point in Time���������������������������������������������������������������������������������������11

6. You Can Only Improve What You Measure �����������������������������������������������������������������������������������������������������������������������������������12

7. Diligently Measure the Efficiency of Your Assets ��������������������������������������������������������������������������������������������������������������������������12

8. Maintenance, Reliability, and Operations Can Be a Revenue Driver—Not a Cost Center�������������������������������������������������������12

Asset Operations Management in Practice ������������������������������������������������������������������������������������������������������������13


Reduced Labor Costs�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������13

Reduced Parts Costs �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������13

Reduced Downtime����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������13

Implementing Asset Operations Management at Your Company ���������������������������������������������������������������������14


Establish Clear Objectives ����������������������������������������������������������������������������������������������������������������������������������������������������������������������14

Get an Implementation Process Together�������������������������������������������������������������������������������������������������������������������������������������������14

Secure Buy-In From All Levels����������������������������������������������������������������������������������������������������������������������������������������������������������������15

Create an Implementation Team ����������������������������������������������������������������������������������������������������������������������������������������������������������15

Conclusion���������������������������������������������������������������������������������������������������������������������������������������������������������������������16

About UpKeep���������������������������������������������������������������������������������������������������������������������������������������������������������������17

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 2


How Did We Get Here?

Today, asset-intensive companies are divided. Despite having access to more technical data and tools than ever
before, these organizations find themselves at a crossroads: continue working in inefficient and misaligned data
silos, or work holistically toward the same goal by leveraging technology advances and a new mindset.

Unfortunately, many companies are traveling down the first path, which led us to ask, “Why is that, and what can
we do about it?” Based on market trends we’ve seen in internal deals as well as from industry publications and
analysts, we uncovered three major hurdles.

Software Doesn’t Address Worker Needs


Modern maintenance, reliability, and operations teams need technology that works the way they work—in the
field, with simple UI, and built for mobile. However, most software systems are still desktop-based, even though
their end users never sit in front of a desk. This makes it difficult for teams to perform their best work because
they’re tied to software that’s disjointed, outdated, and hard to use.

Companies Aren’t Utilizing Technological Advances


In recent years, data has become prolific, ushering in an intelligence revolution. Organizations can leverage active and
passive data from both humans and sensors to monitor, analyze, optimize, and maintain assets throughout their life
cycle. But if companies have the data they need to make informed decisions, why aren’t they?

20% of work done in the


field is due to rework.

It’s because data is still siloed within teams, and users aren’t able to unlock its full potential. Siloed data causes
information gaps, which turns into rework. In our 2021 State of Maintenance Report, we found that 20% of
work done in the field is due to rework (work redone when the original work was done incorrectly). This not only
speaks to a lack of information sharing between teams, but also an inaccurate understanding of the current
state of an asset.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 3


If each team isn’t aligned, and assets are misused and misunderstood, then employees will be stuck in a cycle of
being undersupported, undervalued, and misunderstood. Increasing employee engagement has the potential
to make a significant difference in a company’s bottom line. Engaged employees make smarter decisions, which
leads to better overall performance by the company.

It should be noted that digitalization is not about replacing technicians with technology; it’s about augmenting
and amplifying their expertise.

Traditional Solutions Lack Mission Criticality and Adoption


Companies are a multi-faceted ecosystem. Despite this fact, there are separate software solutions for
maintenance, asset management, total cost of ownership, inventory, procurement, sensors, facility management,
and more. No one solution was built to be mission-critical for other teams in the organization, and as a result,
most implementations fail to deliver positive ROI because of lack of adoption.

Digitalization is not about replacing


technicians with technology.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 4


Shaping the Next Generation of Work
With Asset Operations Management

As we continued thinking about the problem, we realized the answer wasn’t going to be a traditional CMMS,
EAM, or ERP. Companies need a better solution, a robust platform. Specifically, one that:

• Employs an ecosystem approach.


• Bridges the gaps between maintenance, reliability, and operations.
• Is intuitive for every employee to use.
• Purpose-built for maintenance, reliability, and operations teams.

We can no longer look at maintenance, reliability, and operations as three different teams with three different
goals. Today, companies must work as one team working on Asset Operations to achieve a common goal.

Team Asset Interaction Data Success


BEFORE

Maintenance Repair Work Orders Work Completed

Operations Production Runtime Downtime

Reliability Longevity Failures Availability

Team Asset Interaction Data Success


AFTER

Asset Operations Entire asset life cycle Comprehensive equipment Business outcomes
health metrics

We’ve coined the term Asset Operations Management, and it’s about company-wide intelligence. Asset
Operations Management threads together an organization’s technician services, passive and active data, and
unique operational blueprint to make it easier and faster for every employee to get what they need to do their
jobs successfully.

It’s the only solution purpose-built to manage multi-location, day-to-day maintenance life cycles; optimize asset
utilization; and gain insights into real-time performance data. Maintenance, reliability, and operations teams now
have one easy-to-use tool to drive efficiency and effectiveness across the organization.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 5


The old ways are simply not working. Through dividing work into three silos, teams are stuck in a cycle of being
undersupported, undervalued, and misunderstood. Below we’ll outline what Asset Operations Management
means for maintenance, reliability, and operations teams.

The old ways are simply


not working.

What Asset Operations Management Means for Maintenance Teams


In our State of Maintenance 2021 report, we found that 59% of those who use an integrated CMMS/ERP system
said their software is difficult to use. Additionally, 34% of the industry is still using pen and paper, spreadsheets,
or nothing at all to track their maintenance activities. It’s clear from these statistics that technicians are an
afterthought when it comes to technology.

Asset Operations Management is user-led and focused on driving adoption throughout an organization. Here’s
what that means for maintenance teams.

Improved Service: The speed and quality of Increased Overall Business Productivity: Obstacles
responsiveness is increased within mobile tools where are removed for users to get back to work faster and
technicians work. Fragmented systems are grouped be their most productive.
into one place, so technicians can quickly locate
answers without switching between systems. Extended Value of Existing Investments: Asset
Operations Management is integrated with a company’s
Better Use of Resources: Technicians are freed up tech stack for a central knowledge base to connect
from manual work, optimizing their time on other fragmented systems.
critical issues.
Easier Work Management: Never lose a work order
Efficiency Through Automation: Routine answers are again, and automatically load-balance tasks based on
automated through AI-driven work orders for the best existing volume.
use of resources.

Asset Operations Management is built with maintenance teams in mind. It’s a mobile-first experience that gets
buy-in for the platform from day 1.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 6


What Asset Operations Management Means for Reliability Teams
Reliability teams are an integral part of any organization. These teams are on the hook for reliability and facility
uptime, as well as company and safety protocols. When it comes to Asset Operations Management, reliability
teams can benefit in numerous ways.

Improved Reliability: Getting ahead of preventive Deeper Reporting and Analytics: Leaders receive
maintenance to ensure uptime, and increasing the granular data on each interaction to find ways to
speed and quality of responsiveness to routine facility enhance and optimize performance.
questions.
Traceability and Audit Trail: Every item is
Automated Issue Assignment: With Asset Operations automatically logged and tracked for any and all
Management, tasks can be automatically assigned to regulatory/compliance needs.
appropriate team members with the correct expertise.
Greater Visibility and Control: Teams get a complete
Reduced Paperwork: Asset Operations Management picture of all work orders performed, ensuring nothing
continuously tracks interactions within a facility versus falls through the cracks to optimize overall service and
employees having to manually log each step. workload balance.

Asset Operations Management transforms how reliability is reported on in order to shift how reliability is valued.
This new paradigm drives accountability and streamlines workflows to reduce menial tasks and to focus on the
important issues.

What Asset Operations Management Means for Operations Teams


There is a lack of mission-critical solutions for operations teams within a business. With all the disparate systems
floating around, operations are forced to slow, preventing the team from becoming a revenue generator. It
doesn’t have to be that way, though. In fact, Asset Operations Management is extremely beneficial for operations
teams as well.

Strengthened Resource Allocation: Workers are Visibility, Reporting, and Analytics: Operations teams
applied to where they’re needed most, maximizing get granular data on each interaction to assist with
systems in the most effective ways to further the enhancing and optimizing performance.
organization’s goals and KPIs.
Extended Value of Existing Investments: Asset
Improved Speed of Service: The speed and quality of Operations Management is integrated with a company’s
responses are increased, giving operations teams the tech stack for a central knowledge base to connect
efficiency they need to make better decisions. fragmented systems.

Increased Uptime: Obstacles are removed for assets Better Asset Management: A regular preventive
to get proactive maintenance, allowing team members maintenance plan can be initiated, which reduces
to plan their work and be their most productive. equipment downtime and achieves the full useful life of
assets. Asset Operations Management also anticipates
replacement parts needed, and management can get
real-time notifications of part quantities.

Asset Operations Management offers an operations team one operational blueprint for their company with
efficient workflows and the visibility to improve workplace operations.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 7


The Cost of Business as Usual
It’s tempting to set new initiatives aside and justify the inactivity to yourself. “Eh, we’re probably fine. What are
the odds of something catastrophic happening?” But if the COVID-19 pandemic has taught us anything, it’s that
significant events can happen at any moment.

Modern teams must be proactive, flexible, and built for unplanned events. And the best way for that to happen
is a unified front. If companies remain divided in three teams, leadership will continue to view the essential
duties of maintenance, reliability, and operations as a cost center.

Traditional CMMS, EAM, and ERP systems don’t have the easy-to-use workflows, adoption, and integration
companies need to operate in today’s climate, nor do they work at the pace at which the modern technician
thrives. But we have the opportunity to break this cycle! And the most powerful thing we can do is shift the
industry’s mindset.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 8


The Eight Pillars of Asset Operations

In this section, we’ll outline the eight pillars of Asset Operations. These are the core ideas behind the larger
concept, and they’ll provide a better understanding of what Asset Operations truly encompasses.

Maintenance, reliability, and operations must operate together and


1 be aligned on achieving a common goal.

2 Data needs to flow into a single repository.

Measure teams based on why they do something rather than


3 what they do.

Relentlessly collect the right data, display the best insights, and
4 provide actionable feedback through a centralized command center.

5 Asset Operations is an abundant life cycle, not just a point in time.

6 You can only improve what you measure.

7 Diligently measure the efficiency of your assets.

Maintenance, reliability, and operations can be a revenue driver—


8 not a cost center.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 9


PILLAR 1

Maintenance, Reliability, and Operations Must Operate Together and


Be Aligned on Achieving a Common Goal
Asset Operations is a unified view of everything—assets, teams, schedules, devices—all creating data and
insights that can be easily consumed and analyzed. Success is measured by business outcomes, not how
many hours you worked.

PILLAR 2

Data Needs to Flow Into a Single Repository


As one team, previously isolated data can now feed into a central command center. This streamlined data
gives teams the ability to focus on the optimization of assets across the entire life cycle. A centralized
command center also acts as a dynamic knowledge base—a source of truth across fragmented resources,
eliminating information silos and connecting teams across departments and locations.

PILLAR 3

Measure Teams Based on Why They Do Something Rather Than What They Do
Asset Operations combines both cost and revenue data and brings it to the forefront, so leaders can look
past what teams are doing and instead their impact. It changes the conversation from, “How many hours did
you work today?” to, “This is the value you’ve added to the business today.”

A centralized command center also


acts as a dynamic knowledge base.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 10


PILLAR 4

Relentlessly Collect the Right Data, Display the Best Insights, and Provide
Actionable Feedback Through a Centralized Command Center
The next generation of maintenance will come from collecting the right data, displaying the best insights, and
providing actionable feedback. There are four key ingredients:

1. Passive data collection

2. Active data collection

3. Predictive models and algorithms

4. Workflow engine

PILLAR 5

Asset Operations Is an Abundant Life Cycle, Not Just a Point in Time

Asset Operations is purpose-built to bring together maintenance, operations, and reliability data to make
important business decisions, with full visibility across the entire life cycle of maintenance, asset management,
and operations.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 11


PILLAR 6

You Can Only Improve What You Measure


The Asset Operations data collected across different channels synthesizes to show insights: performance,
efficiency, cost savings, revenue generation, and more. This data can also be used to make future mission-critical
decisions related to maintenance and enterprise asset management programs.

Teams can easily create comprehensive reports, build their own dashboards, and leverage all the data the team
generates to gain essential insights.

Identifying maintenance trends. Working with IoT, ERP, and EAM data. Convenient and immediate assistance with
a conversational omnichannel experience. Real-time monitoring. Achieving the full useful life of assets. Unlocking
technicians’ productivity and moving work forward faster.

It’s all possible with Asset Operations.

Asset Operations brings


departments together.

PILLAR 7

Diligently Measure the Efficiency of Your Assets


Every company wants to improve the bottom line as much as possible. So, why do companies work so
independently to achieve this? Asset Operations brings departments together to better execute preventive
maintenance programs, reducing equipment downtime and achieving the full useful life of assets.

PILLAR 8

Maintenance, Reliability, and Operations Can Be a Revenue Driver—


Not a Cost Center
Asset Operations bridges the gaps between maintenance, reliability, and operations, helping these team leaders
earn a seat at the revenue table.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 12


Asset Operations Management in Practice

Across our 3,000+ customers, we’ve averaged out the results we’ve seen from Asset Operations Management.
Some of the core benefits our customers have seen include a decrease in labor costs, increase in efficiency, and
increased asset lifespan, which translates to production cost savings and more.

One of the central features of Asset Operations Management is the full visibility across an asset’s entire life cycle.
Within that life cycle, our customers have benefited in a few key areas.

Reduced Labor Costs


On average, organizations see a $23/hr savings on labor costs with Asset Operations Management. This savings
can increase into the thousands as more technicians are added and maintenance programs grow in size.

Reduced Parts Costs


Many companies have little to no visibility into how many parts they actually need in inventory. On average,
we’ve seen a $5,000 savings on parts across companies using Asset Operations Management. Some of the
largest organizations have seen savings of $1 million in parts inventory, which allowed them to allocate the extra
money into free cash flow.

Reduced Downtime
We all know that downtime is to be avoided unless absolutely
necessary. Those that have implemented Asset Operations
Management have seen anywhere between a 10% to 40%
reduction in unplanned downtime. This means more money
for the business. One of our customers was even able to
save $680K over three years, as cited in our Forrester
Total Economic Impact Report.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 13


Implementing Asset Operations Management
at Your Company

Implementing a new initiative at any organization is a task fraught with headaches. An idea can sound great,
but how does your team get there? Often the reason these initiatives fail is due to a few key issues. Luckily,
these hurdles are easily overcome with the right strategy. In this section, we’ll show you best practices for
implementing Asset Operations Management at your organization.

Establish Clear Objectives


It’s vital to know what you want to achieve with the benefits offered by Asset Operations Management. Some
possibilities include:

• Tracking maintenance data


• Easing administrative burdens
• Improving data quality
• Reducing equipment breakdowns
• Upleveling MRO inventory management processes

It’s important to ensure your goals are based on your business’ needs. Additionally, you’ll need plans for
how these objectives will be executed and how to measure success. When determining what objectives are
best for your organization, consult with personnel at all levels, from your technicians all the way up to your
administrators.

Get an Implementation Process Together


The process of implementing Asset Operations Management needs to be adequately spelled out, complete with
timelines and milestones. Some key points to consider include:

• How data will be collected and inputted into the system


• What hardware will be needed to support the platform and implementation objectives
• What workflows employees will need to follow
• What shape training will take
• When each task will be completed
• Who will perform each task

It’s important to make sure the whole organization is in on the implementation process, but it also helps to have
one person who will spearhead the operation and help bring all other parties together.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 14


Secure Buy-In From All Levels
It’s essential to get buy-in from all levels of your facility, from maintenance personnel to high-level executives.
Training employees on the purpose of Asset Operations Management and illustrating how it can improve the
workplace can help get employee buy-in, while illustrating the potential benefits of the software to higher-ups
can get the administrative support you need.

Create an Implementation Team


The next step is to get a strong implementation team together. This team should consist of both
management and staff members, but it should also be small in order to ensure implementation is handled
in a consistent manner.

Generally, the best qualities to look for when choosing members of your implementation team are those who
are:

• Familiar with technology


• Analytical
• Detail-oriented
• Committed to the company’s goals
• Skilled in communication and interpersonal skills

Familiarity with how your business’ processes work, such as maintenance workflows or the way data is
organized, also helps.

It’s important to make sure the


whole organization is in on the
implementation process.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 15


Conclusion

Companies across the country are dealing with a labor shortage and high turnover. At the same time, the
demand for maintenance workers is projected to grow by up to 13% over the next ten years due to the
continued adoption of new technology.

However, we’ve also read that as many as 2.1 million manufacturing jobs in the U.S. will be unfilled through 2030.
Plus, employers say it’s 36% harder to find talent today than in 2018. Attrition rates are as high as 25%. Can you
imagine turning over your entire workforce every four years? That’s what’s happening right now.

When we think about our shift to maintenance, reliability, and operations being better supported, better valued,
and finally understood, we believe Asset Operations Management isn’t just important but absolutely critical for
our industry.

People in the industry may say, “I like how this sounds, but it will never happen here.” But it’s important to
remember that “impossible” things have happened before, and it always starts with a group of people believing.
We’ve spoken with many people in the industry, and they believe in this change.

“This divide between operations and maintenance has been created due to our reward
system. Eliminating silos and making an “Asset Centric” system will allow us all to
accomplish more.”
Ramesh Gulati
Asset Management and Reliability Planning Manager at Jacobs

“While continuous improvement efforts are great for gradual progress, disruption is
needed to make quantum leaps. In order to do this, such ideas need to be BOLD to get
people’s attention. Ryan and UpKeep are providing this vision of what could be, but in
the end it is up to US in the field to make a difference. You cannot do what you cannot
imagine, so why not imagine BIG!”
Bob Latino
Principal Consultant at Prelical Solutions

“I believe that a shift to a people-centric, continuous learning, and collaborative


mindset will finally yield the engagement, happiness, and business results that we’ve
always deserved.”
Rob Kalwarowsky
Senior Reliability Engineer at Rob’s Reliability Project

With Asset Operations Management, we’re changing the conversation from success being measured by tasks
and completion rate to outcomes and ROI. Not only is this possible, it’s more important now than ever before.
The next generation of maintenance is possible, necessary, and starts with all of us.

Asset Operations Management: The Future of Maintenance, Reliability, and Operations 16


Upkeep is an Asset Operations Management solution that helps maintenance,
reliability, and operations teams efficiently manage the day-to-day maintenance life
cycle, optimize asset utilization, and gain insights into real-time performance data.

Mobile-first and designed for a dispersed workforce, UpKeep gives maintenance


teams one place to manage inventory, work orders, and budgets while giving
technicians convenient and immediate self-help where they work. Reliability
teams use UpKeep for asset performance management to measure and optimize
long-term efficiency of their assets over the assets’ lifetime. Operations teams use
real-time performance monitoring to understand critical business metrics through
remote condition monitoring using sensors and UpKeep’s Edge platform.

Over 3,000 leading companies including Rehrig Pacific, McCormick, Orangetheory,


NatGas, and Constellation use UpKeep to bring together disparate data to
empower every technician to be their most productive, wherever they are.

Founded in 2017, UpKeep is backed by $49M in funding from leading investors


including YCombinator, Battery Ventures, Insight Partners, and Emergence Capital.

Learn more at upkeep.com.

© 2021 UpKeep Technologies, Inc. All Rights Reserved.

Вам также может понравиться