ORGANIZATIONAL CHART &

OPERATIONS JOB DESCRIPTIONS

RECOMMENDED GUIDELINES

These recommended guidelines are intended to provide Little Caesar franchisees with recommended organizational charts and job
descriptions for possible use in connection with their independently owned and operated franchises. Franchisees are responsible for
complying with all applicable laws, including labor and employment laws, in the operation of the franchises, and LCE encourages franchisees
to speak with their attorneys regarding compliance with laws related to the subject matter of these recommended guidelines. LCE does not
provide legal advice to franchisees and the recommendations contained in this Manual should not be construed as legal advice.

CONFIDENTIAL 12.21 [LCINT_EN]

TABLE OF CONTENTS

LETTER TO FRANCHISEES������������������������������������������������������������������� 1

RECOMMENDED ORGANIZATIONAL CHARTS����������������������������������������� 2

Single Operator (1 Store)���������������������������������������������������������������������������� 3
1 to 3 Restaurants������������������������������������������������������������������������������������ 4
4 to 7 Restaurants����������������������������������������������������������������������������������� 5
8 to 14 Restaurants���������������������������������������������������������������������������������� 6
15 to 24 Restaurants���������������������������������������������������������������������������������� 7
25 to 64 Restaurants�������������������������������������������������������������������������������� 8
65+ Restaurants�������������������������������������������������������������������������������������� 9
RECOMMENDED JOB PROFILES��������������������������������������������������������� 10
Crew Member���������������������������������������������������������������������������������������� 11
Assistant Manager���������������������������������������������������������������������������������� 13
Store Manager��������������������������������������������������������������������������������������� 15
Area Supervisor�������������������������������������������������������������������������������������� 17
Operations Manager�������������������������������������������������������������������������������� 19
Director of Operations������������������������������������������������������������������������������ 21
LETTER TO FRANCHISEES

Dear Franchisees,

I am excited to share with you the new Little Caesars recommended guidelines. Developed with the assistance of franchisees
and their crew members these recommended guidelines will help you to ensure that each Little Caesars store is operated with a
focus on customer service and operational excellence.

These new recommended guidelines provide recommended organizational charts based on your network size and job profiles
for each position within your store operations.

Please note that franchisees are responsible for complying with all applicable laws, including labor and employment laws, in the
operation of the franchises. Little Caesars encourages franchisees to speak with their attorneys regarding compliance with laws
related to the subject matter of these recommended guidelines. Little Caesars does not provide legal advice to franchisees and
the recommendations contained in this manual should not be construed as legal advice.

I hope these guidelines prove to be a beneficial resource for your organization. If you have any questions about the
recommended guidelines, please contact your Director of Operations or your Zone Manager.

Sincerely,

Russell Pagan
VP, International Operations
Little Caesars Enterprises, Inc

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 RECOMMENDED
ORGANIZATIONAL CHARTS

2
 RECOMMENDED ORGANIZATIONAL CHART MODELS

SINGLE OPERATOR (1 STORE)

ORGANIZATIONAL CHART MODEL

Franchisee/
Store Manager

Store Trainer*
Assistant
Managers
(2)

Crew Members

If this position is missing, we recommend

* the franchisee take this role

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

1 TO 3 RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee/
Store Manager
Store/Market
Trainer*
Assistant
Managers
(2)

Crew Members

 If this position is missing, we recommend the franchisee take this role
* Store/Market Trainer could oversee 1 to 3 stores

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

4 TO 7 RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee

Store Market
Supervisor Trainer

Store Store Store Store Store Store Store

Manager Manager Manager Manager Manager Manager Manager
(1 per store) (1 per store) (1 per store) (1 per store) (1 per store) (1 per store) (1 per store)

Assistant Assistant Assistant Assistant Assistant Assistant Assistant

Manager Manager Manager Manager Manager Manager Manager
(2 per store) (2 per store) (2 per store) (2 per store) (2 per store) (2 per store) (2 per store)

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

8 TO 14 RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee

1 Store 1 Store Training

Supervisor Supervisor Manager

Store Manager Store Manager 2 Market

(1 per store) (1 per store) Trainers

Assistant Assistant
Manager Manager
(2 per store) (2 per store)

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

15 TO 24 RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee

Marketing Human Accounting Operations Training

Manager Resources Manager Manager Manager
Manager

Human Accounting Store Supervisor 4 Market

Resources Assistant Trainers
Generalist (1 per 5-7 stores)

Store Manager
(1 per store)

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

25 TO 64 RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee

Human
Marketing Accounting Maintenance Operations
Resources
Director Director Manager Director
Director

Human
2 Marketing Accounting 4 Maintenance 2 Operations Training
Resources
Assistants Manager Techs Managers Manager
Manager

Human Accounting 10 Store 6 Market

Resources Structure* Supervisors Trainers
Structure*

Store Managers
(1 per store)

* These functional areas can be part of the internal structure or outsourced

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 RECOMMENDED ORGANIZATIONAL CHART MODELS

65+ RESTAURANTS
ORGANIZATIONAL CHART MODEL

Franchisee

General
Director

Human
Marketing Finance Development Operations Training
Resources
Director Director Director Director Director
Director

Human
2 Marketing Accounting Maintenance Construction 2 Operations 2 Training
Resources
Managers Manager Manager Manager Managers Managers
Manager

Human 4-6 10+ Store

2 Marketing Accounting 8+ Market
Resources Maintenance Supervisors
Assistants Structure* Trainers
Structure* Techs (1 per 5-7 stores)

Store Managers
(1 per store)

* These functional areas can be part of the internal structure or outsourced

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RECOMMENDED JOB PROFILES

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 CREW MEMBER - RECOMMENDED JOB DESCRIPTION

CREW MEMBER
Reports to: Store Manager and Assistant Manager

JOB SUMMARY:
A Little Caesars® Crew Member works productively as part of the store team and performs their job responsibilities in such a
way that all products they meet Little Caesar brand standards and the customers they serve are satisfied. Specific job duties for
Crew Members vary day-to-day. Previous retail or customer contact experience preferred.

PERFORMANCE - DAILY RESULTS:

• Serves customers according to the Little Caesars® Customer Service Standards, the five Priority Guidelines, the Remedy
Process and the telephone and front counter procedures.
• Prepares high quality products consistently by following Little Caesars® recipes, specifications and procedures as
described in the training materials and as shown in the station job helpers.
• Follows proper uniform code as outlined in the Little Caesars® Operational Resource Guide and/or as directed by the
management staff.
• Cleans and organizes workstations and other assigned areas to help maintain the standards for store image as outlined in
the Little Caesars® Operational Resource Guide and/or as directed by the management staff.
• Practices safety and security procedures as defined in the Little Caesars® Operational Resource Guide and/or as directed
by the management staff, and by governing law.
• Follows policies, procedures, and standards of conduct as directed by the management staff.
• Must be proficient at each of the P.P.P.S stations and able to work at different stations at any given time.

OTHER:
• Ability to follow directions easily, stick to routines, and feel comfortable dealing with other Crew members and
management to achieve store goals.
• This position requires physical work such as: lifting, squatting, and standing up for long periods of time.

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8
 CREW MEMBER - RECOMMENDED JOB DESCRIPTION

REQUIREMENTS:
Due to the active role of the Crew Member plays, this position requires physical work such as:
• The ability to lift and move up to 55 lbs (25kg).
• The ability to reach and move items from as high six feet and as low as six inches off the ground.
• The ability to control and utilize equipment safely and correctly; i.e. the sheeter machine, vertical cutting mixer (VCM)
(must be 18 years or over), the sauce ladles, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of
knives, can opener, pastry brush, scales, telephone, cash register, etc.
• The ability to “Shakerboard’ by working outside holding a sign (must be 18 years or over).
• The ability to apply pressure to cut through products.
Additional Requirements:
• The ability to count, separate and weigh all types of food products and inventory items.
• The ability to communicate with customers and co-workers (i.e. reading, speaking, hearing, writing).
• The ability to understand direction, instructions and product specifications.
• The ability to process and complete customers’ orders.
• Must be of legal age to work in the restaurant and to perform the job functions.
• Dependable and hardworking with the ability to handle pressure situations and stress.
• Excellent communication and interpersonal skills and the ability to express a positive attitude towards others.
• The ability to perform the essential functions of the job.

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 ASSISTANT MANAGER - RECOMMENDED JOB DESCRIPTION

ASSISTANT MANAGER
Reports to: Store Manager

JOB SUMMARY:
The Assistant Manager builds and supervises a team that operates to brand standards and procedures and that meets or
exceeds Little Caesar® customer satisfaction standards.

PERFORMANCE - DAILY RESULTS:

• Ensures customers are served correct, complete orders within service time goals according to the Customer
Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the
Remedy Process.
• Prepares and ensures that every colleague prepares consistent, high-quality products that are served to customers as
described in the Little Caesars® Operational Resource Guide and as shown on the job station helpers.
• Achieves the standards for a clean and organized store and colleague image as defined in the Little Caesars® Operational
Resource Guide, and/or as required by local government agencies.
• Recruits, hires, trains and evaluates colleagues by following the franchisee’s processes and procedures outlined in store
training resources, and the guidelines for colleague evaluation.
• Develops a productive team by providing direction and supervision of colleagues through the appropriate use of
communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low
colleague turnover.
• Ensures a work environment that is following government regulations and is safe, secure, and free of harassment
or discrimination.
• Accurately completes all paperwork associated with daily, weekly, and period-end activities as directed by the Franchisee
or their Managers.
• Performs labor scheduling, food ordering, and product projections accurately and maintains store equipment so that the
store opens and closes as scheduled and can service all customer orders each day.
• Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and
supervises colleagues to ensure goals are met.
• Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.

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 ASSISTANT MANAGER - RECOMMENDED JOB DESCRIPTION

QUALIFICATIONS FOR EXTERNALLY RECRUITED MANAGEMENT TRAINEES:

The Candidate must:
• Have a minimum of two (2) years’ experience in a management role, achieving at least an assistant manager position in a
quick service restaurant, or one (1) year experience in a management position in a full-service restaurant.
• Preferred minimum age of 21 (if permitted by applicable law).
• Have a high school diploma, or equivalent, and possess basic math skills.
• Have a working knowledge of local store marketing techniques, sales building, and a proven track record of
controlling costs.
• Possess strong management, team building and communication skills.
• Possess knowledge of how to read and analyze profit and loss statements.
• Be dependable, hardworking and have the ability to work a varied work week, under pressure and in stressful situations.

QUALIFICATIONS FOR INTERNALLY RECRUITED MANAGEMENT TRAINEES:

The Candidate must:
• Preferred minimum age of 21 (if permitted by applicable law).
• Possess a minimum of 2 years restaurant/retail management experience.
• Be certified Crew Member for a minimum of 6 months to 1 year, depending on performance evaluations, and has
successfully completed any required training programs.
• Score at least 90% on the last two security audits conducted during their shifts.
• Have achieved at least an average score of “meeting standards” on their last two performance evaluations.
• Have participated in the training of Assistant Managers and Colleagues.
• Have a recommendation from their current Manager and be interviewed by their Area Supervisor and Market Director.
• See points 3 through 7 of externally recruited management trainees for additional recommended requirements.

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 STORE MANAGER - RECOMMENDED JOB DESCRIPTION

STORE MANAGER
Reports to: Area Supervisor

JOB SUMMARY:
The Store Manager builds and supervises a team that operates to brand standards and procedures and that meets or exceeds
Little Caesars® customer satisfaction standards.

PERFORMANCE - DAILY RESULTS:

• Ensures customers are served correct, complete orders within service time goals according to the Customer
Service Standards, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the
Remedy Process.
• Prepares and ensures every colleague prepares consistent, high-quality products, high quality products that are served to
customers as described in the Little Caesars® Operational Resource Guide and as shown on the job station helpers.
• Achieves the standards for a clean and organized store and colleague image as defined in the Little Caesars® Operational
Resource Guide, and/or as required by local government agencies.
• Recruits, hires, trains and evaluates colleagues by following the franchisee’s processes and procedures, store training
resources, and the guidelines for colleague evaluation.
• Develops a productive team by providing direction and supervision of colleagues through the appropriate use of
communication, delegation, and disciplinary skills and implements change in a positive manner resulting in low
colleague turnover.
• Ensures a work environment that follows government regulations and is safe, secure, and free of harassment
or discrimination.
• Accurately completes all paperwork associated with daily, weekly, and period-end activities as directed by the Franchisee,
Area Supervisor, or Market Director.
• Performs labor scheduling, food ordering, and product projections accurately and maintains store equipment so that the
store opens and closes as scheduled and can service all customer orders each day.
• Manages all financial responsibilities with integrity and performs tasks associated with achieving cost control goals and
supervises colleagues to ensure goals are met.
• Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.

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 STORE MANAGER - RECOMMENDED JOB DESCRIPTION

QUALIFICATIONS FOR EXTERNALLY RECRUITED MANAGEMENT TRAINEES:

The Candidate must:
• Have a minimum of two (2) years’ experience in a management role, achieving at least an assistant manager/co-manager
position in a quick service restaurant, or one (1) year experience in a management position in a full-service restaurant.
• Preferred minimum age of 21 (if permitted by applicable law).
• Have a high school diploma, or equivalent, and possess basic math skills.
• Have a working knowledge of local store marketing techniques, sales building, and a proven track record of
controlling costs.
• Possess strong management, team building and communication skills.
• Possess knowledge of how to read and analyze profit and loss statements.
• Be dependable, hardworking and have the ability to work a varied work week under pressure and in stressful situations.

QUALIFICATIONS FOR INTERNALLY RECRUITED MANAGEMENT TRAINEES:

The Candidate must:
• Preferred minimum age of 21 (if permitted by applicable law).
• Possess a minimum of 2 years restaurant/retail management experience.
• Be certified Crew Member for a minimum of 6 months to 1 year, depending on performance evaluations, and has
successfully completed all required courses to be eligible for the position.
• Score at least 90% on the last two security audits conducted during their shifts.
• Have achieved at least an average score of “meeting standards” on their last two performance evaluations.
• Have participated in the training of Assistant Managers and Colleagues.
• Have a recommendation from their current Manager and be interviewed by the Franchisee, Area Supervisor,
or Market Director.
• See points 3 through 7 of externally recruited management trainees for additional recommended requirements.

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 AREA SUPERVISOR - RECOMMENDED JOB DESCRIPTION

AREA SUPERVISOR
Reports to: Operations Manager

JOB SUMMARY:
The Area Supervisor is responsible for achieving sales growth and profitability in their assigned stores by hiring, training,
and supervising Store Managers and Assistant Managers, and ensuring all stores operate according to company standards
and procedures.

PERFORMANCE - DAILY RESULTS:

• Achieves area goals of staffing and training certification by hiring qualified management candidates and training them to
perform to Little Caesars® standards and by ensuring Store Managers hire and train their staff to do the same.
• Supervises store management through the appropriate use of communication, delegation, follow-up and discipline.
Conducts meetings and store visits to ensure direction is implemented properly and all stores are operating consistently
according to Little Caesars® standards.
• Demonstrates strong leadership skills, advises and counsels Store Managers on decision-making and problem-solving to
ensure appropriate actions are taken at the store level, and implements change in an effective manner.
• Conducts store reviews, certification reviews, and unannounced store visits as needed to evaluate the quality of service,
friendliness, cleanliness, and management operations of each store and leaves detailed action steps for improvement.
• Conducts performance reviews, both formal and informal, to regularly assist the Manager in developing their knowledge,
skills, and abilities, and to recognize their strengths and accomplishments.
• Visits Management Trainees in their assigned area and conducts solo open and solo close evaluations to determine the
trainee’s strengths and weaknesses.
• Ensures store management abides by all Little Caesars® policies and government regulations to ensure a workplace free
of harassment, discrimination, and other labor law violations.
• Accurately collects and processes all daily, weekly, and period end paperwork as required by Little Caesars® and
the franchisee.
• Troubleshoots the profitability of each store by monitoring daily, weekly, and period-end sales and cost control figures,
meets with Store Managers each period to review profit and loss statements, and sets goals for improvement.
• Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.

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 AREA SUPERVISOR - RECOMMENDED JOB DESCRIPTION

QUALIFICATIONS:
An Area Supervisor must:
• Be at least 21 years of age (if permitted by applicable law).
• Have excellent math skills, four to seven years of management experience in business, management, marketing, or a
related field.
• Have been a certified Little Caesars® Store Manager and Training Manager for a minimum of nine months, with
proven results.
• Possess excellent leadership, team building and communication skills.
• Have a proven track record of excellent decision-making and problem-solving abilities.
• Analyze and interpret profit and loss statement data and create action plans to solve any related problems.
• Possess certain personal traits as mentioned in Little Caesars® guiding principles (honesty, loyalty, etc.) and practice
them on a consistent basis.
• Be available to work a varied work week, including evenings and weekends, under pressure and in stressful situations.
• Be able to perform all essential functions of the job.

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 OPERATIONS MANAGER - RECOMMENDED JOB DESCRIPTION

OPERATIONS MANAGER
Reports to: Director of Operations

JOB SUMMARY:
An Operations Manager is responsible for keeping track of the big picture and identifying potential areas of improvement on
a daily basis.

The Operations Manager performs a critical oversight function for their company. They monitor operations throughout the
company and look for ways to increase productivity and lower costs. This person will often be in direct contact with other
managers within the company, working with them to create policies to improve workflows and minimize points of friction.

PERFORMANCE RESULTS:
• Long-term planning to create initiatives that further the company’s overall goals.
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Communicating with the board or other senior officials about shifting company priorities and projects.
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency
and revenue.
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market.
• Accurately collects and processes all daily, weekly, and period-end paperwork as required by Little Caesars® and
the franchisee.
• Troubleshoots the profitability of each store by monitoring daily, weekly, and period-end sales and cost control figures,
meets with Store Managers each period to review profit and loss statements, and sets goals for improvement.
• Properly implements shakerboarding, local store marketing events, and in-store promotions that result in increased sales.

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 OPERATIONS MANAGER - RECOMMENDED JOB DESCRIPTION

QUALIFICATIONS:
• “Big picture” thinking skills to address top-level concerns and find the best path forward from all of the available data.
• Interpersonal skills to help them communicate with both executives and employees in order to create and
administer policies.
• A thorough understanding of financial and budgeting processes and principles so they can assess the company’s
earnings and spending to find areas for improvement.
• Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions.
• Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly.
• Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of
functions and projects.

REQUIREMENTS:
• Operations Managers generally have several years of manager or supervisor experience.
• Certifications can also be helpful to demonstrate formal education and knowledge in specific subject areas (Certifications
for Operations Managers).
• This role also requires management-level employees to participate in management training programs, either created by
the organization itself or in a general managerial program. This training teaches supplementary tools for managing staff
and optimizing the workplace.
• Since Operations Managers serve in a senior position, it’s important to look for candidates that have significant prior
management or supervisor experience. A minimum of 3-5 years of experience.

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 DIRECTOR OF OPERATIONS - RECOMMENDED JOB DESCRIPTION

DIRECTOR OF OPERATIONS
Reports to: Franchisee

JOB SUMMARY:
A Director of Operations is responsible for all the operations of a company. They manage all systems and processes that a
company uses every single day. A few of the main duties of a director of operations are managing the productions schedule,
working with vendors, and implementing new implement new franchisee policies. They also help to ensure that the quality
of products is consistent. Some of the job titles that a director of operations has held prior are operations analyst and
production manager.

A Director of Operations will have 10 years of experience. One of the most important skills that a director of operations will have
is problem-solving to assess system issues. Another skill is analytical thinking as the director will need
to look through data all the time. They also need to be able to work independently.

PERFORMANCE RESULTS:
• Analyze data to look at trends and identify problems and solutions.
• Ensure that company policies are followed.
• Optimize business workflows.
• Create new company policies and processes.
• Create a sustainable supply chain.
• Reduce costs in manufacturing.
• Monitor employee production and satisfaction.
• Set team and individual goals.

QUALIFICATIONS:
• Experience managing people and teams.
• Ability to negotiate.
• Ability to analyze processes and find risks.
• Results driven and ability to communicate.
• Experience working in an operations environment.
• Ability to work in a fast-paced environment.
• Great planning and project management skills.
• Ability to identify weak spots in a process to
improve efficiency.
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